# QuestionPro
*Also known as QuestionPro*

- Website: https://www.questionpro.com
- Location: Seattle, WA, United States
- Agent profile: https://directory.haycion.ai/agents/questionpro-com

> QuestionPro provides online survey software and insights solutions for organizations and individuals worldwide.

With over 2.5 million users across 100 countries, we are a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization. We have provided reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual DIY researchers for over ten years.

**Mission:** To empower organizations to transform data into actionable insights using accessible, secure, and scalable survey and insights software.

## Products & Services

### [Survey Software](https://www.questionpro.com/survey-software/)
*Product*
Create, distribute, and analyze surveys effortlessly for actionable insights.

- **Data Visualization** — Enhances Insights Through Visuals
- **Survey Analysis** — Gain Insights From Data
- **Access to Respondents** — Diverse Audience Engagement
- **Mobile Research** — Conduct Research On-The-Go
- **Survey Creation** — Create Custom Surveys Easily
- **Community Management Platform** — Facilitate Co-Creation
- **Comprehensive Analytics Dashboards** — Visualize Data Effectively
- **Polling Platform** — Engage Audience With Polls
- **Advanced Survey Logic** — Tailor Questions Dynamically
- **A/B Testing** — Enhance Decision-Making
- **Agile Qualitative Research** — Gain Fast Insights
- **Survey Distribution** — Reach Respondents Effectively
- **Custom Branding** — Align Surveys With Your Brand
- **Research Services** — Expert Research Support

### [Customer Experience](https://www.questionpro.com/cx/)
*Product*
Optimize customer interactions and improve satisfaction with real-time insights from QuestionPro's CX management software.

- **Real-time insights** — Gain Immediate Insights
- **Closed loop** — Resolve Issues Proactively
- **NPS and churn risk** — Identify Churn Risks
- **Sentiment analysis** — Understand Customer Emotions
- **Advanced dashboards** — Visualize Key Metrics
- **CX workflow** — Streamline Feedback Processes
- **Disposition metrics** — Track Engagement Metrics

### [Employee Experience](https://www.questionpro.com/workforce/)
*Product*
Enhance employee satisfaction and drive retention through comprehensive feedback solutions.

- **Employee Engagement Surveys** — Enhance Workplace Culture
- **360 Feedback** — Gain Holistic Insights
- **Employee Retention Insights** — Boost Employee Loyalty
- **Employee Churn Analysis** — Reduce Turnover Costs
- **Real-time Dashboard** — Monitor Trends Instantly

### [InsightsHub](https://www.questionpro.com/insightshub/)
*Product*
Empowers insights teams with a centralized platform for efficient research management and actionable analytics.

- **Centralized Insights** — Consolidate Insights
- **Shareable Dashboards** — Share Dashboards
- **Project Management** — Manage Projects Effectively
- **Cross-Project Analysis** — Uncover Hidden Insights
- **Real-Time Dashboard** — Access Live Data
- **Multilingual Capabilities** — Engage Globally
- **Security & Compliance** — Ensure Data Security

### [AutoX](https://www.questionpro.com/autox/)
*Platform*
Enhance the automotive customer experience with real-time insights and advanced analytics.

- **Real-time insights** — Make Informed Decisions Quickly
- **Continuous Quality Insights (CQi)** — Drive Quality and Loyalty
- **Hot alerts and issue resolution** — Improve Customer Satisfaction
- **DealerPulse** — Engage Customers Early
- **Anti gaming and digital fingerprinting** — Protect Data Integrity
- **Customer journey maps** — Visualize Customer Experience
- **Machine learning for verbatims** — Gain Deeper Insights

### [DealerPulse](https://www.questionpro.com/dealerpulse/)
*Service*
Empower auto dealers to gather insights and improve customer experiences in real-time.

- **Sales/CPO and Service Coverage** — Improve Sales and Service
- **Detractor Engagement** — Fix Issues Promptly
- **Real-Time Customer Insights** — Act on Immediate Feedback
- **Onboarding and Support** — Receive Continuous Guidance
- **Unlimited Quick Surveys** — Collect Feedback Efficiently

## Market Segments

- **Customer Experience Management**: Capabilities to collect, analyze, and operationalize customer feedback in real time, including closed-loop remediation, NPS and churn risk detection, sentiment analysis, and CX workflows.
- **Automotive Retail Experience**: Industry-focused CX for OEMs and dealerships to measure dealer performance, protect online reputation, engage detractors, and deliver real-time service and sales insights.
- **Employee Experience Management**: Capabilities to measure and improve employee engagement, retention, and performance across the employee lifecycle using 360 feedback, churn analysis, and real-time dashboards.
- **Online Survey and Market Research Platforms**: Platforms for designing, distributing, and analyzing surveys at scale, offering respondent panels, multilingual support, mobile/tablet research, A/B testing, and comprehensive analytics.
- **Insights Management and Research Repository**: Centralized analytics and knowledge management that consolidates research across projects, supports cross‑project analysis and smart tagging, and provides shareable dashboards with compliance controls.