# Plivo, Inc.
*Also known as Plivo*

- Website: https://www.plivo.com
- Location: Austin, Texas, United States
- Agent profile: https://directory.haycion.ai/agents/plivo-com

> Plivo is a global enterprise-grade communications platform that helps businesses automate and scale customer engagement.

Plivo is a global, enterprise-grade communications platform that enables businesses to automate, scale, and optimize customer engagement. It provides AI-enabled agents, messaging, and voice capabilities through a secure cloud infrastructure, serving organizations worldwide and powering billions of interactions every month.

**Mission:** Our mission is to simplify customer engagement

## Products & Services

### [AI Agent Platform](https://www.plivo.com/ai-agents/)
*Platform*
Create and deploy intelligent voice AI agents for seamless customer engagement.

- **AI Actions** — Automate Customer Interactions
- **Knowledge Sources Training** — Ensure Accurate Responses
- **Brand Personality** — Enhance Brand Consistency
- **Integrations with CRMs and Apps** — Seamless Integration
- **Real-Time Sentiment Understanding** — Improve Customer Relations
- **Lead Qualification and Appointment Scheduling** — Qualify Leads and Schedule Automatically
- **Branded Chat Interface** — Create Consistent User Experience
- **Interactive Messaging Features** — Engage Customers Effectively
- **Multi-Language Support** — Expand Global Reach
- **Persistent Conversations** — Enhance User Experience

### [Messaging API](https://www.plivo.com/sms/overview/)
*Product*
Effortlessly communicate globally with a scalable SMS API for all messaging needs.

- **Global Coverage with Direct Carriers** — Reach Customers Worldwide
- **High Throughput and Low Latency** — Deliver Messages Quickly
- **Fraud Prevention** — Block Spam Messages
- **OTP and Verification Messaging** — Secure User Access
- **Abandoned Cart Campaigns** — Recover Abandoned Carts
- **Promotional and Loyalty Campaigns** — Engage Customers Effectively
- **Message Delivery Reporting** — Monitor Message Performance

### [Voice API](https://www.plivo.com/voice/overview/)
*Product*
Automates voice interactions for scheduling, support, and lead management with AI-driven solutions.

- **Brand Voice Configuration** — Customize Brand Voice
- **Context-Aware Voice Interactions** — Personalize Interactions
- **Voice AI Agents for Customer Interactions** — Empower Customer Interaction
- **No-Code Voice Agent Builder** — Build Agents Without Coding
- **Real-Time Audio Streaming** — Enable Real-Time Streaming
- **Automate Payment Follow-Ups** — Automate Payment Follow-Ups

### [SIP Trunking](https://www.plivo.com/sip-trunking/)
*Product*
Connect AI agents to phone numbers with seamless call handling globally.

- **Direct PSTN Connectivity** — Connect Directly To PSTN
- **Global Carrier Network** — Reach 190+ Countries
- **Scalable Concurrent Calls** — Support Unlimited Calls
- **PBX/UCaaS Integration** — Integrate Seamlessly
- **Secure Trunking** — Ensure Enhanced Security
- **Automatic Failover** — Enhance Call Reliability

### [Phone Numbers](https://www.plivo.com/phone-numbers/)
*Product*
Instantly buy local, mobile, and toll-free numbers in over 50 countries.

- **Broad Inbound Coverage** — Reach Customers In 190+ Countries
- **Global Number Provisioning** — Provision Numbers Instantly
- **Porting and Direct Relationships** — Seamlessly Port Existing Numbers
- **High Quality Standards** — Ensure Call Quality
- **Instant Activation** — Activate Numbers Instantly
- **Messaging Numbers** — Engage Through Messaging

### [Audio Streaming](https://www.plivo.com/audio-streaming/)
*Product*
Empower voice applications with seamless audio streaming for real-time AI interactions.

- **AI-Powered Processing** — Automate Voice Analysis
- **Real-Time WebSocket Streaming** — Stream Audio Live
- **Live Transcription** — Enhance Data Accessibility
- **Low Latency Performance** — Achieve Fast Response Times
- **Sound Clarity Enhancement** — Ensure Audio Clarity

### [WhatsApp API](https://www.plivo.com/whatsapp/overview/)
*Product*
Streamline customer engagement with WhatsApp API, enabling AI interactions and rich communication.

- **Branded and Verified Profile** — Build Trust With Verification
- **WhatsApp AI Agents** — Automate Customer Interactions
- **Multi-Language Support** — Engage Diverse Customers
- **Rich Media and Interactive Messages** — Enhance Engagement
- **WhatsApp Calling (Beta)** — Initiate Voice Conversations
- **High Delivery Rates** — Maximize Message Reach

### [RCS API](https://www.plivo.com/rcs/)
*Product*
Engage customers with branded, interactive messaging that drives conversions and boosts engagement.

- **Branded Interactive Messages** — Enhance Engagement
- **Verified Sender** — Enhance Trust
- **Interactive Elements** — Facilitate Instant Responses
- **Track Reads & Clicks** — Measure Engagement
- **Rich Media Support** — Create Visual Impact

## Market Segments

- **Conversational AI for customer service** (market size $13.0B, CAGR 25%): Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.
- **Conversational messaging and commerce** (market size $12.7B, CAGR 14.7%): Support two-way, rich messaging and commerce experiences on messaging apps to enable conversational engagement and transactional workflows.
- **Programmable voice APIs** (market size $3.2B, CAGR 15.4%): API-first voice provisioning and management for developers and platforms to automate number delivery, SIP management, and extend global voice footprints.
- **Identity verification and authentication** (market size $1.7B, CAGR 14.5%): Telecom-based verification and two-factor authentication APIs with global delivery and reporting to support user identity verification and reduce fraud.