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partners.livechat.com

Text, Inc. runs a global Partner Program helping partners promote and implement Text's AI-powered customer-service tools.

Text, Inc. runs a global Partner Program that enables partners to grow their business by promoting and implementing Text’s AI-powered customer-service tools, including Text App, LiveChat, ChatBot, and HelpDesk. The program offers Affiliate and Solution tracks, onboarding, dedicated account management, marketing assets, API access, and a Partner App with real-time tracking, a campaign builder, and a marketplace for partner profiles. It serves consulting companies, IT firms, marketing agencies, freelancers, and other service providers who implement Text products for clients. Partners can earn a lifetime recurring commission of 20% for paid subscriptions, rising to 22% after five paying customers, with withdrawals via PayPal’s eChecks and a 120-day cookie window. The program emphasizes opportunities for co-marketing, discounts, lead submission, and API access, and Text notes that its products are trusted by 40,000+ companies in 150 countries.

Mission statement

Enable partners to grow their business by delivering AI-powered customer-service solutions to clients.

Products & Services

Text App Platform

Enhance customer service efficiency with AI-powered automation and integrated communication tools.

www.text.com
  • ✓ AI automation — Automate Routine Tasks
  • ✓ Chat and ticket management — Consolidate Discussions
  • ✓ Team collaboration — Collaborate Effectively
  • ✓ Integrations — Ready-Made Integrations
  • ✓ Performance analytics — Analyze Performance

LiveChat Product

Enhance customer satisfaction and drive sales through seamless communication with LiveChat.

partners.livechat.com/products/livechat
  • ✓ Extensive integrations — Integrate Easily
  • ✓ Multichannel messaging — Engage Customers
  • ✓ Security and compliance — Ensure Safety
  • ✓ Proactive chat invites — Boost Engagement
  • ✓ Canned responses — Save Time

ChatBot Platform

Automate customer service and enhance engagement with ChatBot's AI-powered solutions.

partners.livechat.com/products/chatbot
  • ✓ Convert — Turns Traffic Into Income
  • ✓ Qualify leads — Identify High-Intent Prospects
  • ✓ Nurture leads — Guide Customers To Purchase
  • ✓ Engage visitors — Reach Out Proactively
  • ✓ Integration with LiveChat — Connects Products Effortlessly

HelpDesk Product

Streamline customer support tasks and enhance team collaboration with HelpDesk.

partners.livechat.com/products/helpdesk
  • ✓ Team collaboration — Enhance Teamwork
  • ✓ Unified ticketing — Consolidate Customer Interactions
  • ✓ Automated workflows — Automate Support Tasks
  • ✓ Detailed reporting — Analyze Performance

Market Segments

Billion USD 0 3 6 9 12 15 18 Conversational … Live chat and m… Customer servic… Customer servic… Market Size (Billion USD)
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 22% 24% 26% 28% CAGR Growth Potential

Conversational AI and virtual agents

AI-driven virtual agents and conversational interfaces for contact centers, including industry-specific models, real-time contextual responses, multi-agent architectures, and escalation controls.

Market size: $15.6B CAGR: 22.3%
Primary estimate uses Market Research Future projection (conversational AI market size $15.59B in 2025; CAGR 22.3%). Other search results show comparable estimates (Grand View / K2view: $11.58B in 2024, CAGR ~23.7%; MarketsandMarkets: $17.05B in 2025 to $49.80B by 2031 at 19.6%), so a ~USD 15–16B market in 2025 with ~20–24% CAGR is supported by multiple sources.
20 GL MA GL 4 references

Live chat and messaging

Multichannel messaging platforms that enable real-time customer conversations, proactive chat invites, and broad integrations to drive engagement and online sales.

Market size: $880M CAGR: 8.82%
Estimated using vendor reports in the search results. Zion Market Research provides a direct estimate for the enterprise live chat software segment (USD 875.37M in 2022, CAGR 8.82% to 2030); other sources in the results (ReportPrime, FutureMarketInsights) report much larger figures for broader 'live chat app' or 'mobile messaging' markets, which appear to cover consumer messaging and A2P messaging and thus are not used as the primary source for this enterprise-focused segment. Final estimate uses Zion's live chat software figures as the closest match to the described market segment.
GL GL MO 3 references

Customer service help desk

Multi-channel help desk and ticketing systems that centralize support, prevent agent collision, and streamline case resolution.

Market size: $14.3B CAGR: 9.4%
Primary estimate uses Future Market Insights (explicit 'Help Desk Software' scope) which values the market at USD 14.3B in 2025 with a 9.4% CAGR to 2035. Other search results were reviewed for context: BusinessResearchInsights (IT service desk: USD 4.32B in 2026, 17.2% CAGR), Fortune Business Insights (broader contact center software: USD 63.88B in 2025, 16.5% CAGR), SphericalInsights (US help desk support CAGR 6.8%), and ReliableResearchReports/LinkedIn (approx. USD 10B in 2022, 10.9% CAGR). FMI's definition best matches the requested multi-channel help desk and ticketing systems segment, so its figures are used as the primary estimate.
TH TH TH TH TH 5 references

Customer service analytics and performance coaching

Analytics and coaching features that measure agent and AI performance, surface insights to improve operations, drive CSAT, and enable revenue-linked interactions.

Market size: $760M CAGR: 8.2%
Primary agent/agent-coaching market reports were used. GMInsights reports the global agent coaching platform market at USD 760.7M in 2024 with a projected 8.2% CAGR (2025–2034). SNS Insider provides a comparable 2023 base (USD 695.6M) and a ~9.7% CAGR to 2032. A much larger adjacent sales-coaching software market (FMI: USD 57.3B in 2025) reflects broader software spend but a different scope; therefore the agent-coaching-specific estimate of ~USD 0.76B and ~8.2% CAGR is used as the marketSegment baseline.
TH TH DE 3 references

Related Organizations

Organizations in the same market segments as Text, Inc..

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Forethought Technologies, Inc.

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Kayako

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Leads Dubai

Leads Dubai is a lead generation and digital marketing company that helps businesses build predictable sales pipelines through AI-powered, multi-channel outreach and performance-driven campaigns.
Retell AI, Inc.

Retell AI delivers AI-powered voice automation for enterprise customer interactions at scale.
Ringover

Cloud-based business communications platform unifying calls and messaging to boost team productivity.

Common Questions

What does Text, Inc. do?
Text, Inc. runs a global Partner Program that enables partners to grow their business by promoting and implementing Text’s AI-powered customer-service tools, including Text App, LiveChat, ChatBot, and HelpDesk. The program offers Affiliate and Solution tracks, onboarding, dedicated account management, marketing assets, API access, and a Partner App with real-time tracking, a campaign builder, and a marketplace for partner profiles. It serves consulting companies, IT firms, marketing agencies, freelancers, and other service providers who implement Text products for clients. Partners can earn a lifetime recurring commission of 20% for paid subscriptions, rising to 22% after five paying customers, with withdrawals via PayPal’s eChecks and a 120-day cookie window. The program emphasizes opportunities for co-marketing, discounts, lead submission, and API access, and Text notes that its products are trusted by 40,000+ companies in 150 countries.
What is Text, Inc.'s role in the Conversational AI and virtual agents market?
AI-driven virtual agents and conversational interfaces for contact centers, including industry-specific models, real-time contextual responses, multi-agent architectures, and escalation controls.
What is Text, Inc.'s role in the Live chat and messaging market?
Multichannel messaging platforms that enable real-time customer conversations, proactive chat invites, and broad integrations to drive engagement and online sales.
How was the Conversational AI and virtual agents market size estimate for Text, Inc. calculated?
Primary estimate uses Market Research Future projection (conversational AI market size $15.59B in 2025; CAGR 22.3%). Other search results show comparable estimates (Grand View / K2view: $11.58B in 2024, CAGR ~23.7%; MarketsandMarkets: $17.05B in 2025 to $49.80B by 2031 at 19.6%), so a ~USD 15–16B market in 2025 with ~20–24% CAGR is supported by multiple sources.
How was the Live chat and messaging market size estimate for Text, Inc. calculated?
Estimated using vendor reports in the search results. Zion Market Research provides a direct estimate for the enterprise live chat software segment (USD 875.37M in 2022, CAGR 8.82% to 2030); other sources in the results (ReportPrime, FutureMarketInsights) report much larger figures for broader 'live chat app' or 'mobile messaging' markets, which appear to cover consumer messaging and A2P messaging and thus are not used as the primary source for this enterprise-focused segment. Final estimate uses Zion's live chat software figures as the closest match to the described market segment.
Text, Inc. — company overview

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