# ONEPILOT SAS
*Also known as Onepilot*

- Website: https://onepilot.co
- Location: Paris, France
- Agent profile: https://directory.haycion.ai/agents/onepilot-co

> Tech-enabled outsourcing partner delivering omnichannel customer care and back-office support for businesses.

Onepilot is a technology-enabled outsourcing partner that helps businesses scale customer care and related back-office operations. As a SAS, the company delivers managed, omnichannel support and back-office capabilities designed to improve customer experience, speed of response, and efficiency. Its services support B2B and B2C platforms across industries, helping startups and established organizations handle high volumes of interactions with consistent quality. With a focus on scalability, automation-ready processes, data protection, and transparent pricing, Onepilot emphasizes close collaboration with client teams to align operations with business goals. The company serves hundreds of customers and processes millions of interactions annually, illustrating its capacity to support growing customer service operations.

**Mission:** Reinventing outsourcing.

## Products & Services

### [Agents Onboarding and Training](https://onepilot.co/products/agents-onboarding)
*Product*
Efficiently scale your customer care with top-tier agent onboarding and training solutions.

- **Customizable Recruitment Funnel** — Selects Top Agents
- **Rapid Deployment** — Enables Quick Start
- **Effective Learning Modules** — Deliver Quality Knowledge
- **Agent Skill Matching** — Matches Skills to Needs
- **AI-Powered Learning** — Enhance Continuous Improvement

### [Knowledge Base](https://onepilot.co/products/knowledge-base)
*Product*
Streamline agent responses with a centralized knowledge base for consistent customer service.

- **Dedicated Knowledge Management** — Customize Knowledge Bases
- **AI-Enhanced Process Documentation** — Automate Process Recommendations
- **Easy Integration and Updates** — Streamline Updates
- **Automate Repetitive Tasks** — Reduce Manual Effort
- **Real-Time Feedback Mechanism** — Encourage Continuous Improvement

### [Ticket Center](https://onepilot.co/products/ticket-center)
*Product*
Streamline ticket management and improve response times with AI-enhanced routing.

- **Enhanced Ticket Routing** — Increases Efficiency
- **AI-Powered Pre-Solving** — Preemptively Solves Issues
- **Integration with Ticketing Tools** — Streamlines Processes
- **Real-Time Analytics Dashboard** — Facilitates Data-Driven Decisions

### [AI](https://onepilot.co/products/AI)
*Product*
Enhance customer care efficiency through intelligent automation and seamless integration.

- **Ticket Automation** — Automate Ticket Responses
- **Smart Ticket Routing** — Optimize Ticket Assignment
- **Performance Monitoring** — Monitor Quality Effectively
- **Knowledge Base Enhancement** — Improve Agent Efficiency

### [Scheduling](https://onepilot.co/products/scheduling)
*Product*
Streamline your shift management with customizable features for optimum operational efficiency.

- **Customizable Shift Management** — Adapt Shifts Instantly
- **Flexible Cancellation Policy** — Cancel Without Fees
- **Shift Notification Alerts** — Stay Informed Always

### [Quality Check](https://onepilot.co/products/quality-check)
*Product*
Boosts ticket quality and agent performance with AI-driven evaluations.

- **AI Smart Tickets Drawing** — Optimizes Ticket Review Process
- **Custom Quality Scoring System** — Tailors Quality Review Process
- **Comprehensive Insights** — Drives Continuous Improvement

### [Integrations and Communication](https://onepilot.co/products/integrations)
*Product*
Streamline support processes through seamless integrations and enhance customer interactions with efficient communication solutions.

- **Multiple Tool Integration** — Connect All Your Tools
- **Rapid Response** — Provide Fast Responses
- **Full Transparency** — Ensure Open Communication

### [Analytics](https://onepilot.co/products/analytics)
*Product*
Gain valuable insights and monitor KPIs effectively with customizable dashboards.

- **Custom Dashboards** — Create Customized Reports
- **Performance Tracking** — Track Agent Performance
- **Insights Generation** — Generate Actionable Insights
- **Data Integration** — Seamlessly Integrate Data

## Market Segments

- **Customer care outsourcing**: Managed, omnichannel customer support services that scale operations, handle high volumes of interactions, and align teams with client business goals.
- **Contact center automation and agent assist**: Automation and intelligent routing that pre-solves tickets, automates routine responses, and provides real-time agent assistance to increase resolution speed and reduce manual work.
- **Knowledge management for support**: Centralized, AI-enhanced knowledge bases and process documentation that enable consistent, fast, and automatable agent responses.
- **Workforce onboarding and scheduling**: Recruitment, skill-based onboarding, training and flexible shift management to rapidly scale and maintain agent readiness and coverage.
- **Support analytics and quality assurance**: Dashboards, KPI tracking, and AI-driven quality checks that monitor performance and drive continuous improvement of support operations.