# NiCE
*Also known as NiCE*

- Website: https://www.nice.com
- Agent profile: https://directory.haycion.ai/agents/nice-com

> NiCE provides AI-first, cloud-native CX platforms that orchestrate multi-channel interactions to automate and elevate customer experiences at scale.

NiCE is a technology company delivering AI-first customer experience (CX) platforms and cloud-native solutions that help enterprises automate and augment customer service operations, orchestrate multi-channel interactions, and accelerate the delivery of intelligent experiences at scale. By combining AI, data and integrations in a unified platform, NiCE enables organizations to improve efficiency, reduce friction, and deliver consistent, personalized experiences for employees and customers across channels. With a global footprint and a focus on trust, compliance, and measurable value, NiCE supports enterprises as they transform contact centers and end-to-end customer journeys through AI-powered automation, intelligent routing, and knowledge sharing.

**Mission:** To empower enterprises to deliver intelligent, efficient, and scalable customer experiences by providing AI-powered platforms that automate service, unify multi-channel interactions, and continuously improve outcomes for customers and employees.

## Products & Services

### [CXone](/products/cxone)
*Platform*
Streamline customer interactions with AI-driven automation and insights.

- **Cloud-native architecture** — Enables Rapid Scaling
- **Platform overview** — Automate Service Processes
- **AI-driven Insights & Automation** — Optimize Customer Interactions
- **Dashboards & reporting** — Gain Comprehensive Insights
- **Purpose-built CX AI** — Enhance Customer Experiences
- **Real-Time Automation** — Increase Operational Efficiency
- **CX-focused AI** — Enhance Customer Engagement
- **Integrations** — Streamline Business Operations
- **Voice as a Service** — Enable Effortless Communication
- **Trust & compliance** — Ensure Data Security

### [AI Experience Automation](/products/service-automation)
*Product*
Enhance customer experience by automating interactions with proactive AI solutions.

- **Agentic AI for CX Fulfillment** — Automate Customer Intents
- **AI That Resolves CX Instantly** — Ensure Instant Resolution
- **Proactive AI Agent** — Maintain Customer Engagement
- **Experience Optimization (XO)** — Identify Automation Opportunities
- **Knowledge Management** — Enhance Self-Resolution Rates
- **Voice as a Service (VaaS)** — Facilitate Effortless Interactions

### [Knowledge Management](/products/knowledge-management)
*Product*
Enhances customer engagement through AI-driven knowledge management.

- **AI-powered Knowledge** — Increases Self-resolution Rates
- **Self-service Capabilities** — Empowers Customers
- **Comprehensive Integrations** — Streamlines Operations

### [AI Workflow Orchestration](/products/workflow-orchestration)
*Product*
Streamlines customer service journeys through AI-driven orchestration for enhanced efficiency.

- **Agent Desktop Workspace** — Facilitates Collaboration
- **Workflow Orchestrator** — Streamlines Processes
- **Unified Service Workflows** — Improve Workflow Efficiency
- **AI Omnichannel Routing** — Enhances Customer Experience
- **Proactive Engagement** — Boosts Revenue Opportunities

### [Open Cloud Platform](/platform/open-cloud-platform)
*Platform*
Enhance customer experiences with a scalable, secure cloud-native solution.

- **Cloud-native platform** — Provide Scalable Solutions
- **AI-driven Insights** — Leverage AI for Better Decisions
- **Seamless Integrations** — Integrate With Existing Systems
- **Trust and Compliance** — Ensure Data Security

### [CXexchange Marketplace](https://cxexchange.niceincontact.com/en-US/home)
*Platform*
Integrate diverse partner solutions to enhance your customer experience platform.

- **Partner Marketplace** — Expand Capabilities With Partners
- **Flexible Integration Options** — Streamline Business Workflows

### [Developer Tools & APIs](/products/integrations-developer-tools-apis)
*Product*
Empower seamless customization through robust APIs and SDKs.

- **APIs & SDKs** — Enable Seamless Customization
- **Endless Customization** — Facilitate Unique Solutions

## Market Segments

- **Contact center as a service (CCaaS)**: Cloud-native platforms that orchestrate human and AI agents to manage inbound/outbound contact center interactions, reporting, and compliance at enterprise scale.
- **Conversational AI and knowledge management**: AI-driven virtual agents, proactive assistants, and enterprise knowledge activation that increase self-service resolution and automate intent fulfillment.
- **Omnichannel routing and customer engagement**: Capabilities that match customers to the right agent or automated handling across channels and proactively engage customers to reduce friction and boost conversions.
- **Workflow orchestration and case management**: Tools that unify and automate end-to-end service workflows and case resolution across front and back office systems for faster fulfillment.
- **Integration and developer ecosystem**: APIs, SDKs and a partner marketplace that enable extensibility, custom integrations, and third-party extensions to the core CX platform.
- **Cloud communications platform (CPaaS)**: Cloud voice and telephony capabilities that provide scalable, secure voice interactions and programmable communications for CX use cases.