# Walkover Web Solutions Pvt Ltd
*Also known as Walkover*

- Website: https://www.msg91.com
- Location: Indore, Madhya Pradesh, India
- Agent profile: https://directory.haycion.ai/agents/msg91-com

> A global, cloud-based multi-channel communications platform enabling businesses to engage customers securely at scale.

Walkover Web Solutions Pvt Ltd operates a cloud-based, multi-channel communications platform that enables businesses to connect with customers via SMS, email, voice, and other messaging channels. The company provides scalable APIs and tools for sending transactional messages, user verification, and customer engagement across industries. Serving startups to large enterprises, Walkover emphasizes reliability, security, and easy integration to help teams automate and personalize communications at scale, globally.

**Mission:** To empower businesses of all sizes to engage customers globally through secure, scalable, multi-channel communications and easy-to-integrate APIs.

## Products & Services

### [Hello](https://msg91.com/hello)
*Platform*
Enhance customer interactions with an all-in-one AI-powered communication platform.

- **AI-enabled chatbot** — Automate Customer Interactions
- **Unlimited agents** — Scale Customer Support
- **Live Chat Widget** — Increase Conversions
- **Analytics** — Gain Insights on Performance
- **Video Call** — Enhance Communication Clarity
- **Global Multilingual Messaging** — Break Language Barriers
- **Screen Control** — Resolve Issues Remotely
- **Workflow Management** — Streamline Operations

### [Segmento](https://msg91.com/segmento)
*Platform*
Enhance customer engagement through actionable data-driven segmentation.

- **Customer Segmentation** — Tailor Campaigns Effectively
- **Automation Trigger** — Deliver Relevant Content
- **Filter Creation** — Customize Marketing Efforts
- **Open API** — Seamless Integration
- **Automation Repeater** — Enhance Content Relevance

### [Campaign](https://msg91.com/campaign)
*Platform*
Enhance audience engagement through automated, event-driven campaigns across multiple channels.

- **Multi-channel support** — Enhance Engagement Across Channels
- **Event-based automation** — Increase Engagement Through Automation
- **Draggable Flow** — Simplify Workflow Creation
- **Time-based condition** — Send Timely Messages
- **API-based conditions** — Enable Real-Time Interaction
- **Country-based condition** — Personalize Global Experiences

### [OTP](https://msg91.com/otp)
*Platform*
Provides effortless and secure OTP verification across multiple channels.

- **Multichannel OTP Delivery** — Guarantees User Access
- **Automatic Failover Mechanism** — Ensures Continuous Authentication
- **Invisible OTP** — Streamlines Login Process
- **Magic Links** — Facilitates Password-Free Login
- **Plug & Play Integration** — Simplifies Implementation
- **Real-Time Analytics** — Enhances Decision Making

### [OTP-MagicLink](https://msg91.com/otp/magiclink)
*Product*
Facilitates instant access and authentication via secure Magic Links, enhancing user engagement.

- **Frictionless User Experience** — Authenticate Instantly With One Click
- **Multi-Channel Delivery** — Deliver Via Preferred Channels
- **Secure & Reliable Access** — Ensure Secure One-Time Access
- **Higher Conversion Rates** — Boost User Engagement

## Market Segments

- **Omnichannel customer engagement** (market size $10.5B, CAGR 15.8%): Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.
- **Conversational contact center** (market size $10.0B, CAGR 17.4%): Capabilities that unify chat, voice, video, AI chatbots, and agent workflows to resolve customer queries and manage support at scale.
- **Identity verification and authentication** (market size $4.0B, CAGR 14%): Telecom-based verification and two-factor authentication APIs with global delivery and reporting to support user identity verification and reduce fraud.
- **Customer Data and Audience Segmentation** (market size $6.3B, CAGR 18.1%): First-party data activation and audience building that turns customer data into actionable segments and insights for targeting, personalization, and measurement.