# Moveworks, Inc. *Also known as Moveworks* - Website: https://www.moveworks.com - Location: Mountain View, California, United States - Agent profile: https://directory.haycion.ai/agents/moveworks-com > Enterprise-wide AI platform that helps employees get work done faster by providing intelligent cross-system assistance. Moveworks, Inc. is an enterprise software company that delivers an AI-powered platform designed to help organizations automate and streamline workplace tasks. The platform connects with a wide range of enterprise systems to understand employee requests, answer questions, and trigger actions across apps, enabling rapid resolution of common processes in IT, HR, facilities, and other functions. Moveworks serves the entire workforce by providing instant access to information, automating routine tasks, and reducing time spent on repetitive work. The company emphasizes enterprise-grade security and privacy, compliance with global privacy and security standards, and a scalable architecture that supports large organizations. Its approach is aimed at improving employee experience, operational efficiency, and productivity by unifying knowledge, workflows, and automation at scale. **Mission:** To empower every employee to work faster and more effectively by delivering intelligent, cross-system assistance that automates routine tasks and accelerates information access. ## Products & Services ### [The Moveworks Platform](https://www.moveworks.com/us/en/platform) *Platform* Empowers employees with instant support and task automation across enterprise systems. - **Agentic AI** — Enables Intelligent Task Execution - **Reasoning Engine** — Supports Complex Workflow Handling - **Security and Trust** — Ensures Data Protection - **Extensive Integrations** — Connects Diverse Systems Seamlessly - **Self-Service Empowerment** — Enables Instant Resolution - **Modular Product Catalog** — Offers Comprehensive Functionality - **Proactive Notifications** — Keeps Employees Informed - **Scalability For The Whole Workforce** — Supports Enterprise-Wide Adoption - **Continuous Learning** — Enhances Performance Continuously - **Unified Interface** — Simplifies User Experience - **Proactive Insights** — Anticipates Employee Needs - **Customizable AI Agents** — Builds Agents For Specific Tasks ### [Moveworks Enterprise Search](https://www.moveworks.com/us/en/platform/enterprise-search) *Product* AI-powered, context-aware search enhances productivity by delivering precise answers across enterprise systems. - **Cross-System Search** — Access Information Instantly - **Trustworthy Results** — Increase User Confidence - **AI-Assisted Insights** — Unlock Valuable Insights - **Personalized Search Experience** — Deliver Tailored Outcomes - **RAG-Enabled Lookup** — Enhance Search Relevance - **Rapid Setup and Configuration** — Facilitate Quick Deployments ### [Productivity Boost](https://www.moveworks.com/us/en/platform/productivity) *Product* Enhance workflows and efficiency with advanced AI-powered tools for seamless employee productivity. - **Unified Productivity Tools** — Consolidate All Productivity Tools In One Platform - **GPT-Powered Capabilities** — Drive Content Generation And Analysis - **Automated Task Management** — Streamline Task Automation And Issue Resolution - **Calendar and Scheduling** — Automate Scheduling And Calendar Management ### [Knowledge Studio](https://www.moveworks.com/us/en/platform/ai-knowledge-management) *Product* Boost employee self-service by generating personalized knowledge articles efficiently. - **Grounded AI** — Guarantees Trustworthy Responses - **Knowledge Management** — Simplifies Knowledge Maintenance - **Content Recommendations** — Optimizes Content Production - **Article-Level Analytics** — Provides Insights for Improvement - **Gap Analysis** — Identifies Areas for Growth ### [AI Agent Marketplace](https://marketplace.moveworks.com/) *Product* Streamline integration and deployment of AI agents to enhance productivity across enterprise applications. - **Agent Marketplace Ecosystem** — Explore Extensive AI Agents - **Integrations and Plugins** — Utilize Extensive Integrations - **Governance** — Ensure Secure Usage - **Low-Code Plugin Installation** — Simplify Plugin Management - **Comprehensive Use Case Research** — Enhance Implementation Strategy ## Market Segments - **IT service management automation**: Capabilities that automate employee IT requests, ticketing, and incident resolution by integrating with ITSM systems and executing agentic workflows to reduce manual support and speed self‑service. - **Enterprise knowledge management**: Capabilities to author, maintain, analyze, and ground knowledge used by AI and service workflows, including gap analysis, content recommendations, and article‑level performance insights. - **Enterprise cognitive search**: AI‑powered search and retrieval capabilities that surface contextual, personalized, and RAG‑enabled answers across multiple enterprise systems and content sources. - **AI agent marketplace and orchestration**: A governed marketplace and low‑code orchestration layer for deploying, configuring, and managing agentic AI agents and integrations across enterprise workflows. - **Employee productivity automation**: Capabilities that automate routine workplace tasks, calendar and scheduling work, and generate content to accelerate individual and team productivity. - **AI governance and trust for enterprise automation**: Controls and features that ensure secure, compliant, and trustworthy AI use in the enterprise, including governance, grounding, privacy, and auditability. ## Ideal Customer Profiles ### Global Enterprise Workforce Automation Large, multinational enterprises seeking scalable automation across IT, HR, and facilities. - Industry: Technology, Financial Services, Healthcare, Manufacturing - Geography: North America, Europe, APAC - Pain points: Siloed systems, fragmented data, rising support costs, slow service delivery - Business goals: Increase productivity, shorten resolution times, reduce operating expenses - Positioning: A scalable AI powered platform unifies knowledge, automates IT, HR, and facilities workflows, delivering faster resolutions and improved employee experience while maintaining security and governance. #### Persona: Chief Information Officer - Needs: Scalable automation, secure data, measurable ROI - Goals: Drive digital transformation, lower operating costs - Challenges: Legacy systems, data silos, vendor management - Pain points: Disparate data, manual handoffs, security concerns - Solution: Leverages Moveworks Platform with AI agents, Enterprise Search, and Knowledge Studio to automate IT and HR workflows while grounding responses. #### Persona: Head of IT Service Management - Needs: Efficient ticket routing, automation of repetitive tasks, system integration - Goals: Reduce MTTR, lower backlog - Challenges: Disparate ticket sources, manual workflows - Pain points: Ticket backlog, long resolution times - Solution: Uses AI Agent Marketplace to deploy plugins, Productivity Boost for task automation, and Enterprise Search for data retrieval. #### Persona: Head of HR Operations - Needs: Self-service automation, knowledge grounding - Goals: Improve employee experience, reduce HR support costs - Challenges: Policy changes, inconsistent information - Pain points: High volume requests, knowledge gaps - Solution: Knowledge Studio governs HR knowledge; AI Agent Marketplace plugins for HR tasks; Productivity Boost for scheduling and communications. ### Employee Support Center Leaders HR and IT service leaders optimizing employee support centers across global enterprises. - Industry: Technology, Financial Services, Healthcare, Education - Geography: North America, Europe - Pain points: High ticket volumes, long resolution times, inconsistent knowledge - Business goals: Improve service levels, reduce cost per ticket, enhance self-service capabilities - Positioning: Delivers self-service enablement and fast, accurate employee support by unifying knowledge, automated workflows, and smart search across enterprise tools. #### Persona: HR Operations Manager - Needs: Efficient self-service, accurate knowledge - Goals: Reduce HR support load, improve employee satisfaction - Challenges: Content validity, process updates - Pain points: Long wait times, duplicated tasks - Solution: Knowledge Studio governs HR knowledge; AI agents automate HR and IT tasks; Enterprise Search enables quick, accurate self-service. #### Persona: IT Service Desk Manager - Needs: Streamlined incident workflow, automation of repetitive tasks - Goals: Decrease ticket volume, faster resolutions - Challenges: Siloed data, complex integrations - Pain points: Escalations, manual work - Solution: Moveworks Platform automates incident workflows across IT and knowledge sources; Productivity Boost for task management. #### Persona: Employee Experience Lead - Needs: Self-service improvements, trusted information - Goals: Boost satisfaction, reduce downtime - Challenges: Low adoption of self-service, knowledge misalignment - Pain points: Confusing interfaces, outdated content - Solution: Enterprise Search and Knowledge Studio to unify information and accelerate responses. ### Compliance and Security Leaders in Regulated Industries Finance, healthcare, and regulated sectors requiring governance and trusted AI knowledge. - Industry: Financial Services, Healthcare, Government, Pharmaceuticals - Geography: North America, Europe - Pain points: Regulatory compliance, audit readiness, data governance, trust in AI outputs - Business goals: Increase compliance, improve audit efficiency, reduce risk - Positioning: Helps regulated organizations keep AI grounded in trusted sources while automating compliance workflows across enterprise systems. #### Persona: Chief Information Security Officer - Needs: Grounded AI, trusted sources - Goals: Ensure compliance and secure operations - Challenges: Maintaining trust in AI outputs, data provenance - Pain points: Audit findings, data access controls - Solution: Knowledge Studio grounds AI responses with policy and audit sources; Moveworks Platform automates governance tasks and monitoring; Enterprise Search surfaces compliance data. #### Persona: Compliance Officer - Needs: Accurate policy references, audit trails - Goals: Pass audits, demonstrate controls - Challenges: Keeping policies up-to-date, cross-system visibility - Pain points: Outdated content, lost audit trails - Solution: AI agents keep policies current, auditable actions, and searchable compliance content with Knowledge Studio and Enterprise Search. #### Persona: Audit Manager - Needs: Efficient evidence collection, reproducible processes - Goals: Reduce audit cycle time - Challenges: Time-consuming evidence gathering - Pain points: Manual collection, inconsistent data - Solution: Moveworks Platform automates evidence collection and tasking; Knowledge Studio maintains authoritative policy sources. ### Manufacturing And Logistics Operations Leaders Large manufacturers and logistics firms needing scalable automation for facilities and supply chains. - Industry: Manufacturing, Logistics - Geography: North America, Europe, APAC - Pain points: Complex facilities workflows, manual processes, data silos - Business goals: Improve productivity, reduce downtime, optimize operations - Positioning: Unlocks scalable automation for complex plant, warehouse, and logistics operations with trusted knowledge and AI-driven action. #### Persona: Operations Director - Needs: Automated workflows, real-time insights - Goals: Increase throughput, reduce downtime - Challenges: Fragmented systems, maintenance of integrations - Pain points: Manual approvals, delays - Solution: Moveworks Platform automates workflows across ERP, WMS, and MES; AI Agent Marketplace plugins extend plant operations. #### Persona: Facilities Manager - Needs: Reliable, up-to-date operating information - Goals: Improve facility reliability, safety compliance - Challenges: Maintenance and ticketing inefficiencies - Pain points: Work order delays, miscommunication - Solution: Knowledge Studio maintains facility knowledge; Enterprise Search provides rapid access to manuals. #### Persona: Supply Chain Manager - Needs: End-to-end visibility, integrated systems - Goals: Optimize inventory, reduce lead times - Challenges: Data silos, forecasting gaps - Pain points: Manual data reconciliation, slow responses - Solution: Moveworks Platform automates cross-system actions; Productivity Boost for scheduling and communications.