# monday.com
*Also known as monday*

- Website: https://monday.com
- Agent profile: https://directory.haycion.ai/agents/monday-com

> Global Work OS provider enabling teams to plan, track, and deliver work across the organization.

monday.com is a global software company providing a unified Work OS platform that helps teams plan, track, and deliver work across departments. The platform includes dashboards, automations, integrations, forms, templates, and AI-powered capabilities to support work management, collaboration, and scale. The company serves enterprises, SMBs, nonprofits, and teams across industries, emphasizes accessibility, security, and a broad partner ecosystem, and is trusted by 250,000+ customers worldwide. Resources such as help center, templates, and customer stories help teams adopt and grow with the platform.

**Mission:** We’re creating AI-powered products people love to use, helping teams manage their work and achieve more together.

## Products & Services

### [monday.com platform](https://monday.com/w/platform)
*Platform*
Empower teams with a flexible Work OS for enhanced collaboration and productivity.

- **Project Management** — Centralize Project Tasks
- **Task Management** — Streamline Task Assignments
- **AI-driven Planning and Execution** — Enhances Workflow Efficiency
- **Real-Time Collaboration** — Enhance Team Collaboration
- **Portfolio Management** — Maintain Project Oversight
- **Collaboration Tools** — Enhance Team Collaboration
- **AI-Powered Automation** — Increases Efficiency
- **Dashboards & Reporting** — Visualize Work Progress
- **Integrations** — Centralize Your Tools
- **Resource Management** — Optimize Team Resources
- **Seamless Integrations** — Connect Existing Tools
- **Templates Library** — Accelerate Onboarding

### [monday CRM](https://monday.com/crm)
*Product*
Streamline sales processes and enhance customer interactions with monday CRM.

- **Lead Management** — Enhances Lead Qualification
- **Sales Pipeline Management** — Optimizes Sales Tracking
- **Lead Capturing** — Automates Lead Data Collection
- **Contact Management** — Centralizes Contacts
- **Intuitive UI** — Simplifies User Experience
- **Customer Onboarding** — Simplifies Onboarding
- **Mobile Access** — Facilitates Accessibility

### [monday campaigns](https://monday.com/w/crm/campaigns)
*Product*
Streamline your email marketing with organized campaign management and collaboration tools.

- **Campaign Planning** — Visualize Campaigns Effectively
- **Campaign Templates** — Use Pre-built Templates
- **Integration with CRM** — Unify Customer Data
- **Performance Tracking** — Track Campaign Success

### [monday dev](https://monday.com/dev)
*Product*
Manage product development efficiently with monday dev’s integrated features.

- **Sprint Management** — Centralize Sprint Activities
- **Agile Projects** — Enhance Project Delivery Speed
- **Roadmap Planning** — Visualize Product Journey
- **Bug Tracking** — Streamline Bug Resolution Process
- **Release Plan** — Ensure Timely Releases
- **Feature Requests** — Optimize Feature Delivery

### [monday service](https://monday.com/w/service)
*Product*
Streamline IT & service operations with monday service, enhancing efficiency and support.

- **Ticket Management** — Streamline Support Processes
- **Asset Management** — Optimize Usage And Performance
- **Employee Lifecycle** — Streamline Employee Transitions
- **Automation Capabilities** — Reduce Manual Work
- **Customer Portal** — Centralize Customer Requests
- **Service Catalog** — Standardize Service Offerings
- **Real-Time Collaboration** — Enhance Team Communication
- **Inventory & Orders** — Enhance Supply Chain Efficiency

## Market Segments

- **Collaborative work management**: Capabilities to plan, track, automate, and visualize cross-functional work with shared boards, dashboards, integrations, templates, and AI-assisted execution for teams across departments.
- **Agile project management**: Features for agile teams including sprint planning, backlog and sprint management, bug tracking, release planning, roadmaps, and developer-focused workflows.
- **IT service management**: Ticketing, asset and inventory management, service catalog, customer/employee portals, and workflow automation to run help desks and service operations.
- **Customer relationship management**: Contact and account management, lead capture and scoring, sales pipeline tracking, customer onboarding, and mobile access to support sales and customer-facing teams.
- **Campaign management**: Planning, templating, execution, CRM integration, and performance tracking for email and multichannel marketing campaigns.