# Market Force Information LLC
*Also known as Market Force*

- Website: https://www.marketforce.com
- Location: Peachtree Corners, GA, United States
- Agent profile: https://directory.haycion.ai/agents/marketforce-com

> Multi-location CX and workforce solutions provider.

Market Force Information LLC provides multi-location solutions to measure and improve customer experience, employee engagement, and operational performance across a wide range of industries. By delivering data-driven insights and scalable capabilities, the company helps brands understand consumer and workforce needs and drive improvements in the customer journey and organizational performance.

**Mission:** To empower brands with actionable insights and scalable solutions that enhance customer experiences, engage employees, and optimize performance across locations.

## Products & Services

### [Mystery Shopping](https://www.marketforce.com/solutions-and-products/mystery-shopping)
*Service*
Enhance your brand's performance through comprehensive mystery shopping evaluations across multiple channels.

- **Age Verification Mystery Shopping** — Ensure Compliance With Age Verification
- **On-Site Mystery Shopping** — Verify Brand Standards In-Person
- **Digital Mystery Shopping** — Optimize Online Customer Experience
- **Video Mystery Shopping** — Capture Customer Interactions Visually
- **CX Express Mystery Shopping** — Launch Shop Programs Instantly

### [Site Audits](https://www.marketforce.com/site-audits)
*Service*
Gain real-time insights and actionable recommendations to ensure brand compliance across all locations.

- **Brand Standards Audits** — Ensure Consistency
- **Actionable Improvement Plans** — Enhance Operational Performance
- **Real-Time Insights** — Act on Findings Instantly
- **Location-Wide Execution Monitoring** — Monitor Performance Across Locations
- **Mobile Reporting** — Streamline Audit Processes
- **Flexible Audit Scheduling** — Customize Audit Frequency

### [Full Service Merchandising](https://www.marketforce.com/merchandising-services)
*Service*
Comprehensive merchandising services ensuring optimal product presentation and compliance across all locations.

- **Product Recall/Removal** — Enhance Customer Safety
- **Code Date Verification** — Ensure Product Freshness
- **Display Delivery & Setup** — Optimize In-Store Presence
- **Price Audits** — Ensure Pricing Consistency
- **Product Replenishment** — Ensure Continuity of Sales
- **Competitive Activity Monitoring** — Understand Market Dynamics

### [Merchandising](https://www.marketforce.com/merchandising)
*Service*
Optimize in-store merchandising for brand compliance and enhanced customer experiences.

- **Customer Feedback** — Gain Actionable Insights
- **Active Displays** — Improve Customer Engagement
- **Price Auditing** — Ensure Pricing Integrity
- **Signage and Branding Updates** — Align Marketing Efforts

### [Employee Engagement](https://www.marketforce.com/employee-engagement)
*Service*
Enhance employee satisfaction and retention through comprehensive engagement solutions.

- **Employee Surveys** — Capture Feedback And Drive Change
- **Employee Support** — Provide Real-Time Assistance
- **Employee Rewards** — Boost Motivation And Retention

### [KnowledgeForce Platform](https://www.marketforce.com/knowledgeforce)
*Platform*
Empower your organization with real-time insights to enhance performance and customer experience.

- **Advanced Reporting** — Drive Performance Improvements
- **Integration of Multiple Data Streams** — Combine Diverse Data Sources
- **Predictive Analytics** — Forecast Future Performance
- **Scalable and Configurable** — Support Business Growth
- **Seamless User Experience** — Enhance User Engagement
- **Customizable Dashboards** — Personalize User Experience

### [Market Force Apps](https://www.marketforce.com/apps)
*Platform*
Empowers teams with mobile tools for auditing and customer support.

- **KnowledgeForce Integration** — Unify Data Access
- **Case Closed App** — Resolve Issues Instantly
- **Reporting and Analytics Apps** — Visualize Data

### [Consulting](https://www.marketforce.com/consulting)
*Service*
Transform your customer experience with tailored consulting services.

- **Metrics Program Design** — Create Effective Metrics
- **CX Strategy Development** — Enhance CX Strategy
- **Predictive Analytics** — Leverage Predictive Insights

## Market Segments

- **Customer experience management**: Capabilities to measure, monitor, and improve customer interactions across channels using audits, mystery shopping, and real-time case resolution to drive NPS, satisfaction, and service consistency.
- **Employee engagement and retention**: Programs and measurement to capture employee feedback, deliver rewards and support, and improve retention and frontline performance across distributed workforces.
- **Retail merchandising and execution**: End-to-end in-store execution services including planograms, display setup, price and shelf audits, replenishment, and competitive in-store activity monitoring to maximise shelf availability and campaign compliance.
- **Store audits and compliance**: Scheduled and on-demand audits, mystery shopping, and compliance checks (including age verification, price audits, and brand standards) with mobile data collection and actionable remediation plans.
- **Performance management and analytics**: Centralized reporting, customizable dashboards, and predictive analytics that consolidate multi-source data to track KPI performance, forecast trends, and surface improvement opportunities.