# Manhattan Associates
*Also known as Manhattan*

- Website: https://www.manh.com
- Agent profile: https://directory.haycion.ai/agents/manh-com

> Global provider of cloud-native supply chain and omnichannel software that unifies operations across warehousing, transportation, inventory, and store execution.

Manhattan Associates is a global provider of cloud-native, modular software that helps retailers and manufacturers orchestrate end-to-end supply chain and omnichannel operations. Its platform unifies warehousing, transportation, inventory, labor, and store operations on a single scalable system, enabling real-time visibility, automation, and rapid adaptation to demand changes. Through AI-enabled agents, analytics, and continuous innovation, Manhattan supports organizations in improving service levels, reducing costs, and delivering seamless experiences across multiple channels and geographies.

**Mission:** To empower businesses to orchestrate agile, connected supply chains and seamless omnichannel experiences through innovative, scalable technology.

## Products & Services

### [Manhattan Active Platform](https://www.manh.com/solutions/manhattan-active-platform)
*Platform*
Enhances supply chain efficiency through a unified, scalable platform with real-time visibility and automation.

- **Cloud‑Native Microservices Architecture** — Ensures Scalability
- **Unified Platform Across Key Domains** — Integrates Key Operations
- **AI Agents Integration** — Accelerate Automation
- **Real‑Time Visibility and Automation** — Enhance Responsiveness
- **Low-Code Tooling for AI Agents** — Simplifies AI Development

### [Manhattan Active Maven](https://www.manh.com/solutions/omnichannel-software-solutions/genai-retail)
*Product*
Enhances customer satisfaction through automated chat support.

- **Agentic AI for Retail** — Utilizes AI Agents
- **AI‑Driven Chat for Customer Service** — Offers Automated Chat Support
- **Enhanced Customer Experience** — Delivers Superior Service
- **Proactive Customer Engagement** — Initiates Engagements

### [GenAI Retail](https://www.manh.com/solutions/omnichannel-software-solutions/genai-retail)
*Product*
Streamlines customer support and engagement across channels.

- **GenAI‑powered Chatbot** — Enhances Customer Interactions
- **Retail‑focused AI Capabilities** — Improves Customer Engagement
- **Omnichannel Support** — Ensures Consistency Across Channels

### [Order Management](https://www.manh.com/solutions/omnichannel-software-solutions/order-management-system)
*Product*
Optimizes order processing for seamless customer experiences across channels.

- **End‑to‑end order orchestration** — Streamlines Order Processing
- **Omnichannel order management** — Unifies Orders Across Channels
- **Real-time inventory visibility** — Enhances Stock Management
- **Flexible fulfillment options** — Provides Multiple Fulfillment Methods
- **Integrated analytics and reporting** — Informs Strategic Decisions

### [Customer Service & Engagement](https://www.manh.com/solutions/omnichannel-software-solutions/customer-engagement-platform)
*Product*
Enhances customer interactions with seamless omnichannel engagement and automated support.

- **Omnichannel Engagement** — Manage Interactions Seamlessly
- **AI-Powered Chat Assistance** — Provide Instant Support
- **Integrated Service Workflows** — Streamline Customer Interactions
- **Real-Time Analytics and Insights** — Analyze Customer Behavior

### [Warehouse Management](https://www.manh.com/solutions/supply-chain-management-software/warehouse-management)
*Product*
Streamline warehouse operations through cloud-native management solutions for enhanced efficiency.

- **Cloud‑native, microservices architecture** — Facilitate Scalability And Resilience
- **WMS core capabilities** — Manage Inbound, Storage, And Shipping
- **Real-time visibility** — Gain Immediate Operational Insights
- **AI-enabled automation** — Automate Tasks For Efficiency
- **Analytics and reporting tools** — Analyze And Improve Performance

### [Transportation Management](https://www.manh.com/solutions/supply-chain-management-software/transportation-management)
*Product*
Achieve comprehensive visibility and optimization in transportation operations.

- **Cloud‑native deployment** — Enable Scalable Solutions
- **End‑to‑end TMS** — Streamline Operations
- **Real-time Visibility** — Monitor Shipments Live
- **AI-driven Optimization** — Enhance Decision Accuracy
- **Carrier Management** — Optimize Carrier Choices

### [Carrier Management](https://www.manh.com/solutions/supply-chain-management-software/carrier-management-software)
*Product*
Enhances visibility and efficiency in managing carrier relationships and transportation execution.

- **Carrier Relationship Management** — Streamline Carrier Engagement
- **Transportation Coordination** — Optimize Transportation Plans
- **Real-time Visibility** — Track Shipments In Real-Time
- **Performance Analytics** — Leverage Data-Driven Insights

### [Yard Management](https://www.manh.com/solutions/supply-chain-management-software/yard-management)
*Product*
Optimize yard operations and enhance dock scheduling efficiency.

- **Dock and Yard Visibility** — Gain Real-Time Insights
- **Automated Dock Scheduling** — Automate Scheduling Processes
- **Inventory Integration** — Enable Accurate Inventory Tracking
- **Real-Time Alerts and Notifications** — Receive Immediate Alerts
- **Data Analytics and Reporting** — Analyze Performance Metrics

### [Warehouse Management and Labor Management](https://www.manh.com/solutions/supply-chain-management-software/warehouse-management)
*Product*
Optimize warehousing and labor operations for enhanced efficiency.

- **Cloud‑native, microservices architecture** — Facilitate Scalability And Resilience
- **WMS core capabilities** — Manage Inbound, Storage, And Shipping
- **Labor Planning and Scheduling** — Streamline Workforce Scheduling
- **Real-time visibility** — Gain Immediate Operational Insights
- **Productivity Analytics** — Enhance Labor Efficiency
- **Automated Reporting** — Simplify Reporting Processes

### [Manhattan SCALE](https://www.manh.com/solutions/supply-chain-management-software/manhattan-scale)
*Platform*
Streamlines end-to-end supply chain processes for enhanced efficiency and flexibility.

- **Scalable Platform** — Supports Complex Operations
- **Real-Time Visibility** — Enhances Decision Making
- **Unified Supply Chain Operations** — Streamlines Processes
- **AI-Enabled Agents** — Automates Routine Tasks

### [Demand Forecasting](https://www.manh.com/solutions/supply-chain-planning-software/demand-forecasting-software)
*Product*
Enhances decision-making through accurate demand predictions and streamlined inventory management.

- **Demand forecasting** — Anticipate Customer Demand
- **Real-time analytics** — Facilitate Timely Adjustments
- **Integration with Supply Chain Operations** — Enhance Operational Efficiency
- **Scalable Solutions** — Easily Adjust to Scale

### [Replenishment](https://www.manh.com/solutions/supply-chain-planning-software/inventory-replenishment-system)
*Product*
Enhance inventory management with automated stock replenishment solutions.

- **Automated Stock Management** — Maintain Optimal Stock Levels
- **Multi-Location Support** — Coordinate Across Locations
- **Real-Time Analytics** — Gain Actionable Insights

### [Unified Business Planning](https://www.manh.com/solutions/supply-chain-planning-software/unified-business-planning)
*Product*
Streamline supply chain operations for improved efficiency and collaboration.

- **Unified Planning** — Enhance Collaboration
- **Real-Time Visibility** — Achieve Instant Insights
- **AI-Enabled Analytics** — Leverage Predictive Insights

## Market Segments

- **Warehouse management**: Optimize warehousing operations including inbound, storage, picking, packing and shipping, plus labor planning and productivity analytics via cloud-native WMS and AI-enabled automation.
- **Transportation management**: End-to-end transportation planning and execution including carrier relationship management, routing and load optimization, real-time shipment visibility and yard/dock coordination to improve service and reduce cost.
- **Inventory planning and replenishment**: Demand sensing and forecasting, automated replenishment and multi-location inventory optimization integrated with unified planning to balance service levels and inventory cost.
- **Order management and omnichannel fulfillment**: End-to-end order orchestration across channels with flexible fulfillment options (ship from store, home delivery, click-and-collect), real-time inventory visibility and fulfillment analytics.
- **Customer service and engagement**: Omnichannel customer interactions and conversational AI for retail, including GenAI chatbots, automated assistance, integrated service workflows and real-time engagement analytics.