# Lorikeet
*Also known as Lorikeet*

- Website: https://www.lorikeetcx.ai
- Location: Sydney, Australia
- Agent profile: https://directory.haycion.ai/agents/lorikeetcx-ai

> Lorikeet provides an AI-powered CX platform enabling universal, context-aware support across channels.

Lorikeet is an AI-powered customer experience platform designed to help organizations deliver human-like, context-aware support at scale. The company aims to empower any business to provide a universal concierge for customers, handling inquiries 24/7 across the channel of choice. Lorikeet emphasizes safety and governance, using granular permissions and dynamic gating to ensure AI actions are auditable and safe, avoiding risky actions. Beyond reactive support, Lorikeet enables proactive, personalized engagement that blends support, lifecycle messaging, and software experiences. The platform is designed for teams ranging from startups to global enterprises, with a focus on grounded, trustworthy AI that can navigate complex conversations, access relevant data, and integrate with customers' existing systems. The goal is to reduce wait times, improve resolution quality, and scale customer interactions while maintaining a high-touch experience. The organization highlights a global team with experience from leading tech companies, emphasizing diversity and a user-centric approach. Overall, Lorikeet positions itself as a platform for organizations to deliver high-quality customer experiences through AI that acts as a capable assistant across customer touchpoints.

**Mission:** Lorikeet's mission is to empower every company to deliver universal, AI-assisted customer support that is context-aware, safe, and proactive across channels.

## Products & Services

### [Coach](https://www.lorikeetcx.ai/product/coach)
*Product*
Coach enhances customer support by automating workflows and providing actionable insights in real time.

- **Conversational analytics** — Understand Performance Instantly
- **Description-based configuration** — Simplify Workflow Building
- **Quality guarantee** — Ensured Compliance
- **Real-time performance visibility** — Monitor Interactions Live
- **Standardized Data Access** — Ensures Consistent Data Interaction
- **Root-cause analysis** — Identify and Resolve Problems
- **Plug-and-Play Tool Integrations** — Enables Quick Tool Connectivity
- **Self Verification for AI Agents** — Empowers Agent Self-Testing
- **Simulations and A/B testing** — Test and Improve Methodologies
- **Thematic analysis** — Analyze Conversation Trends
- **Workflow testing** — Ensure Workflow Efficiency
- **Maintenance Reduction** — Reduces Maintenance Burden
- **Audit Logging and Compliance** — Enhances Regulatory Compliance
- **Trend detection** — Proactively Address Issues

## Market Segments

- **Contact center automation** (market size $19.2B, CAGR 24%): Capabilities that automate voice and chat customer support workflows, enable real‑time information retrieval for agents and customers, and integrate with contact center channels and telephony for call deflection and issue resolution.
- **Contact center quality management** (market size $2.5B, CAGR 9.1%): Features for automated QA, compliance monitoring, real-time operational metrics, and scoring to improve agent performance and ensure consistency across customer service operations.
- **Knowledge and workflow orchestration** (market size $14.7B, CAGR 9.17%): Capabilities to maintain and configure knowledge bases and customer workflows via description-based configuration, standardized data access, plug-and-play integrations, and automated workflow testing.
- **AI governance and compliance** (market size $2.2B, CAGR 25%): Controls, audit trails, evaluation, and guardrails to ensure safe, auditable, and compliant deployment and scaling of AI agents and automated workflows.