# Infobip
*Also known as Infobip*

- Website: https://www.infobip.com
- Agent profile: https://directory.haycion.ai/agents/infobip-com

> Infobip is a global platform enabling omnichannel customer engagement for enterprises and service providers.

Infobip is a global communications platform that enables organizations to connect with customers across omnichannel channels. Serving enterprises, telecommunications providers, financial services, retail, healthcare, and government, Infobip offers CX consulting, integration, and platform capabilities to design, deploy, and optimize customer experiences at scale. The company focuses on helping organizations deliver timely, reliable, and secure messaging and engagement experiences for diverse audiences while supporting a wide range of industry use cases and digital touchpoints.

**Mission:** Infobip's mission is to empower organizations to deliver fast, reliable, and secure omnichannel communications at scale, enabling meaningful customer experiences across every touchpoint.

## Products & Services

### [AgentOS](https://www.infobip.com/agentos)
*Platform*
Enhance customer interactions with AI-driven solutions and holistic journey orchestration.

- **AI agents** — Automate Conversations
- **Conversational AI platform** — Enable Conversational Experiences
- **Journey orchestration** — Coordinate Customer Journeys
- **AI chatbot builder** — Create Chatbots
- **Customer data platform** — Integrate Customer Data
- **Cloud contact center platform** — Connect Agents with Customers
- **Customer engagement platform** — Manage Engagement
- **Insights and analytics** — Analyze Performance
- **Voice AI agents** — Facilitate Voice Interactions

### [CPaaS X API](https://www.infobip.com/cpaas-x)
*Platform*
Empower your communication with a flexible API stack designed for scalability.

- **Modular API Stack** — Scale Exponentially
- **Secure Messaging** — Guarantee Security
- **Integrations** — Streamline Processes
- **Multichannel Support** — Engage Customers
- **Analytics and Insights** — Optimize Engagement

### [Smart Messaging](https://www.infobip.com/smart-messaging)
*Platform*
Reduce messaging costs with optimized channel selection.

- **Channel Optimization** — Maximize Delivery Efficiency
- **Cost Efficiency** — Optimize Messaging Expenses
- **Fraud Prevention** — Enhance Security

### [Infobip Signals](https://www.infobip.com/signals)
*Product*
Enhance security and reliability by blocking fraudulent OTP traffic.

- **Fraudulent OTP Traffic Blocking** — Reduces Fraudulent Activity
- **Multi-Channel Support** — Protects All Communication Channels

### [Anam Protect Firewall](https://www.infobip.com/telecoms/anam-protect)
*Product*
Protects your network from SMS and Voice fraud effectively.

- **Operator Protection** — Secure Network Against Fraud
- **SMS Firewall** — Eliminate Revenue Leakage

### [RCS Connectivity and Infobip MaaP](https://www.infobip.com/telecoms/rcs-monetization)
*Product*
Optimize communication with advanced RCS and monetization capabilities.

- **Infobip MaaP** — Achieve Complete Billing Efficiency
- **RCS Connectivity** — Streamline RCS Traffic Management
- **Full Control and Visibility** — Monitor and Control RCS Operations

## Market Segments

- **Contact Center as a Service (CCaaS)** (market size $7.1B, CAGR 17.4%): Cloud contact center capabilities including omnichannel routing, virtual agents, analytics, and unified interaction history to improve customer service efficiency and agent productivity.
- **Communications platform as a service (CPaaS)** (market size $25.0B, CAGR 28.1%): API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.
- **Messaging security and fraud prevention** (market size $3.8B, CAGR 18%): Capabilities that detect and block fraudulent SMS/voice and OTP traffic and protect operator and enterprise revenue and trust.
- **Customer journey orchestration and customer data platform** (market size $16.0B, CAGR 23%): Orchestration of cross‑channel customer journeys combined with unified customer data and engagement analytics to personalize and optimize experiences.
- **RCS business messaging and operator monetization** (market size $2.0B, CAGR 34.3%): Rich communication services connectivity, MaaP billing and visibility, and operator controls to manage RCS traffic and monetization.