# GoTo

- Website: https://www.goto.com
- Location: Boston, Massachusetts, United States
- Agent profile: https://directory.haycion.ai/agents/goto-com

> GoTo provides AI-powered cloud communications and collaboration tools for businesses to connect, collaborate, and deliver seamless customer experiences.

GoTo is a cloud-based communications and IT solutions provider that enables businesses to connect, collaborate, and engage customers across channels. With products such as GoTo Connect, GoTo Meeting, GoTo Webinar, and GoTo Training, the company offers AI-powered, omnichannel communications, unified collaboration, and customer experience tools designed for small to large organizations. GoTo emphasizes secure, scalable solutions with easy deployment and extensive CRM and IT integrations, serving industries including automotive, education, healthcare, government, and retail. The GoTo portfolio aims to simplify how teams communicate and deliver consistent experiences, whether in person or remotely, across voice, chat, video, and web interfaces.

**Mission:** To power seamless, secure, and scalable communications for businesses worldwide, enabling teams to connect, collaborate, and serve customers across channels.

## Products & Services

### [GoTo Connect](https://www.goto.com/connect)
*Platform*
AI-powered cloud communications uniting phone, messaging, and customer experience tools.

- **AI-powered communications** — Enhance Customer Interactions
- **AI Receptionist** — Automate Customer Interactions
- **Integrations with Business Platforms** — Streamline Operations
- **Omnichannel Customer Experience (CX)** — Deliver Consistent Experiences
- **Admin GoPilot** — Leverage AI For Efficiency
- **Sentiment & Topic Detection** — Gain Insights Into Customer Sentiment
- **Unified Customer Interaction** — Provide Consistent Experiences
- **Phone System Features** — Optimize Communication
- **Advanced Analytics** — Drive Data-Informed Decisions
- **Call Summaries & Transcriptions** — Access Accurate Records
- **Messaging Assistant** — Enhance SMS Communication

### [GoTo Connect Contact Center](https://www.goto.com/connect/contact-center)
*Product*
Deliver exceptional customer service with an AI-powered omnichannel contact center solution.

- **AI-driven analytics** — Enhance Decision-Making
- **Omnichannel Support** — Unify Customer Interactions
- **Automatic Call Distribution** — Streamline Call Management
- **AI Quality Management** — Improve Agent Performance
- **Interactive Voice Response** — Enhance Customer Experience

### [GoTo Meeting](https://www.goto.com/meeting)
*Product*
Simplifies online meetings with secure, easy-to-use technology for effective collaboration.

- **Secure online meetings across devices** — Protects Meeting Security
- **Crystal-clear audio with noise suppression** — Ensures Clear Communication
- **Meeting transcriptions** — Access Recorded Content
- **Breakout rooms** — Facilitates Group Work
- **One-click meetings** — Saves Time in Starting Meetings

### [GoTo Webinar](https://www.goto.com/webinar)
*Product*
Host engaging webinars effortlessly with GoTo Webinar's comprehensive platform and powerful tools.

- **Engagement toolkit** — Enhance Audience Interaction
- **Security & reliability** — Trust in Secure Solutions
- **CRM/marketing integrations** — Streamline Lead Management
- **Recorded events** — On-Demand Access
- **Pre-recorded webinars** — Maximize Scheduling Flexibility
- **Webcast mode** — Host Large Scale Events
- **GoTo Stage Integration** — Expand Your Reach

### [GoTo Training](https://www.goto.com/training)
*Product*
Engage and empower learners with GoTo Training's interactive online platform for seamless remote learning.

- **Breakout rooms** — Foster Small Group Interaction
- **Cloud recordings** — Access Training Anytime
- **Screensharing and presenting** — Enhance Instructional Delivery
- **Certificates of Completion** — Recognize Participant Achievements
- **LMS integrations** — Seamlessly Integrate Training
- **Session reporting and analytics** — Track Training Outcomes
- **Chat** — Encourage Real-Time Questions
- **Live tests and in-session polls** — Gauge Participant Engagement
- **Content libraries** — Streamline Content Management
- **Hand raising** — Manage Questions Efficiently

## Market Segments

- **Unified communications as a service (UCaaS)**: Cloud-hosted business phone, messaging, and presence that unifies voice, SMS, and team collaboration with integrations to CRM and productivity platforms.
- **Contact center as a service (CCaaS)**: Omnichannel contact center capabilities for routing, IVR, ACD, agent supervision and workforce optimisation to manage customer service at scale.
- **Conversation intelligence and AI analytics**: AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.
- **Video conferencing and virtual meetings**: Secure, device-agnostic meeting capabilities including high-quality audio/video, noise suppression, breakout rooms and meeting transcriptions for team collaboration.
- **Webinar and virtual event management**: Tools for hosting, engaging, and analyzing live and simulive webinars and webcasts with CRM/marketing integrations and large-audience support.
- **Virtual classroom and training delivery**: Interactive instructor-led training and learning delivery with breakout rooms, assessments, certificates, LMS integrations, and session analytics.