# Gorgias Inc.
*Also known as Gorgias*

- Website: https://www.gorgias.com
- Location: San Francisco, California, United States
- Agent profile: https://directory.haycion.ai/agents/gorgias-com

> Gorgias is a commerce-focused, AI-native customer experience platform that centralizes multichannel conversations to boost conversions and customer lifetime value.

Gorgias is a commerce-focused, AI-native customer experience platform built for Shopify brands. It centralizes shopper conversations across channels and surfaces order and customer data to support teams, with automation designed to drive conversions, scale support, and maximize customer lifetime value.

**Mission:** The Conversational Commerce platform for Shopify brands. It connects brands with shoppers 1:1 across the entire journey — before, during, and after the purchase — to drive conversions, scale support, and maximize customer lifetime value.

## Products & Services

### [Helpdesk](https://www.gorgias.com/products/helpdesk)
*Product*
Streamline customer support through a unified inbox and automation tools.

- **Customer support centralization** — Unified Communication
- **Ticketing system** — Streamlined Issue Tracking
- **Intent and sentiment detection** — Smart Ticket Management
- **Sales through customer data** — Increase Sales Effectiveness
- **Automation and efficiency** — Increase Response Speed
- **Multi-store connections** — Efficient Multi-channel Management
- **Unified Inbox** — Centralize Customer Interactions
- **Autoresponders** — Save Time on Repetitive Queries
- **Social media posts and ads support** — Engage on Social Media
- **Macros** — Quick Responses

### [Gorgias for Enterprise](https://www.gorgias.com/enterprise)
*Solution*
Empower your enterprise with a customer experience platform designed for scalability and efficiency.

- **Brand Trust at Scale** — Build Trust Across Brands
- **Enterprise Readiness** — Ready for Large Scale Operations
- **Smart Automation Tools** — Boost Efficiency with Automation
- **Custom Implementation Support** — Smooth Transition and Setup
- **Centralized Customer Conversations** — Unify Customer Interactions
- **Advanced Reporting and Analytics** — Data-Driven Strategies
- **Comprehensive Integration Capabilities** — Integrate with Key Tools

### [Gaia](https://www.gorgias.com/gaia)
*Product*
Gaia streamlines customer support operations with AI-driven automation and centralizes communications for ecommerce brands.

- **Centralized Inbox** — Centralize All Messages
- **AI-Driven Automation** — Automate Support Responses
- **Integration with Popular Platforms** — Integrate with Ecommerce Platforms
- **User-Friendly Setup** — Quick and Easy Setup
- **Detailed Analytics** — Access Advanced Analytics

### [AI Agent](https://www.gorgias.com/ai-agent)
*Product*
Enhance customer support with 24/7 AI engagement and instant resolutions.

- **24/7 Customer Engagement** — Engage Customers Anytime
- **Instant Inquiry Resolution** — Resolve Inquiries Quickly
- **Personal On-Brand Assistance** — Deliver Personalized Support
- **Unified Inbox** — Centralize Customer Interactions
- **Multichannel Integration** — Connect To Essential Tools
- **Enhanced Performance Analytics** — Analyze Agent Performance
- **Continuous Learning Updates** — Evolve With Customer Needs

### [Shopping Assistant](https://www.gorgias.com/shopping-assistant)
*Product*
Enhance ecommerce conversions with personalized, real-time shopper engagement.

- **Real-time recommendations** — Increase Sales Conversion.
- **Shoppers engagement** — Initiate Meaningful Conversations.
- **Context-aware upselling** — Boost Average Order Value.
- **Personalized discounts** — Encourage Purchases.

### [Gorgias Voice](https://www.gorgias.com/products/voice)
*Product*
Streamline phone support while centralizing customer conversations for improved efficiency.

- **Phone Support Integration** — Handle Calls Efficiently
- **Unified Customer View** — Enable Contextual Conversations
- **IVR for Self-Service** — Reduce Wait Times
- **Call Analytics** — Gain Insightful Metrics
- **Seamless Onboarding** — Start Supporting Instantly

### [SMS](https://www.gorgias.com/product/sms)
*Product*
Enhance customer engagement with real-time SMS support and drive sales conversions.

- **Inbound SMS Support** — Provide Instant Responses
- **Proactive Engagement** — Drive Sales with SMS
- **Automated Responses** — Save Agent Time
- **Channel Integration** — Switch Channels Easily
- **Reporting and Insights** — Measure SMS Revenue

## Market Segments

- **Ecommerce customer support and ticketing** (market size $3.7B, CAGR 13%): Capabilities that centralize ecommerce customer interactions into a unified inbox with ticketing, macros, automation, multi-store management, and enterprise integrations to streamline support operations and reduce response times.
- **Conversational AI for support and sales** (market size $8.5B, CAGR 21%): AI-driven virtual assistants and automation that resolve inquiries, provide personalized on-brand responses, learn from interactions, and drive conversions while deflecting tickets.
- **Conversational commerce and upselling** (market size $10.0B, CAGR 14.8%): Real-time shopper engagement that delivers context-aware recommendations, personalized discounts, and timely upsells across chat and messaging to increase average order value and conversion rates.
- **Omnichannel customer engagement** (market size $24.4B, CAGR 10.1%): Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.