# Swift B.V.
*Also known as Swift*

- Website: https://gominimal.ai
- Location: Amsterdam, Netherlands
- Agent profile: https://directory.haycion.ai/agents/gominimal-ai

> AI-powered ecommerce customer support automation across multiple channels.

Swift B.V. is a technology company delivering AI-powered customer support automation for ecommerce and digital commerce. The company enables businesses to connect to a wide range of tools and data sources via APIs, automating common inquiries, order tracking, returns, payments, and more. It serves ecommerce merchants of all sizes, providing real-time data access, configurable workflows, and scalable automation to improve customer experience and reduce manual effort. Privacy, security, and compliance are central, with clear data handling policies and governance for global data transfers and third-party processors.

**Mission:** To enable ecommerce teams to automate, scale, and improve customer support by securely integrating AI with their tools and data, delivering fast, accurate responses.

## Products & Services

### [Minimal AI](https://gominimal.ai/)
*Platform*
Automate e-commerce customer support with AI Agents for efficient and scalable service.

- **Live Data Access Through Integrations** — Access Real-Time Data
- **Fast Response Times** — Achieve Rapid Response Times
- **Self-Learning AI Agents** — Optimize Support Automatically
- **Automation of Returns and Inquiries** — Streamline Returns Management
- **Business and Product Training** — Train AI On Business Processes
- **Multi-Channel Automation** — Automate Support Across Channels
- **Multilingual Support** — Offer Global Multilingual Support
- **Real-Time Shipment Tracking** — Deliver Instant Tracking Information
- **Cross-System Actions** — Execute Actions Across Systems
- **One-Click Integration** — Connect Tools Instantly

## Market Segments

- **E-commerce customer service automation** (market size $2.8B, CAGR 20%): Automated handling of routine e-commerce inquiries, real-time order status checks, ticketing, and human-in-the-loop escalation tailored to online retailers.
- **Conversational AI for customer service** (market size $14.8B, CAGR 22.3%): Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.
- **Workflow orchestration and case management** (market size $30.0B, CAGR 18%): Tools that unify and automate end-to-end service workflows and case resolution across front and back office systems for faster fulfillment.
- **Post-purchase experience and order tracking** (market size $3.2B, CAGR 12.8%): Real-time shipment tracking, order status notifications and returns processing to reduce support load and improve post-purchase customer experience.