# Gladly Software, Inc.
*Also known as Gladly*

- Website: https://www.gladly.ai
- Agent profile: https://directory.haycion.ai/agents/gladly-ai

> Gladly is a multichannel, AI-powered CX platform that centers the customer and enables personalized support at scale.

Gladly Software, Inc. is a customer experience (CX) software company that provides a multichannel, AI-powered platform designed to keep customers at the center of every interaction. Built to reinvent customer service, Gladly emphasizes a people-focused approach that combines empathy with operational efficiency. The platform unifies voice, chat, email, SMS, and social channels in a single conversation view, enabling teams to resolve issues faster while maintaining a consistent brand voice. It supports a no-ticket architecture, preserves conversation history across channels, and enables proactive messaging, self-service, and automated actions through integrated workflows. Gladly markets its solution to consumer brands seeking to boost loyalty and reduce support costs by delivering personalized, contextually aware service at scale, backed by features such as AI-assisted summaries, product guidance, and an extensible app platform.

**Mission:** To reinvent customer service by delivering fast, personal, and cost-efficient experiences that deepen loyalty and put customers at the heart of every brand interaction.

## Products & Services

### [Gladly CX Platform](https://www.gladly.ai/product/)
*Platform*
Gladly CX Platform delivers personalized, unified customer experiences across channels to boost loyalty and reduce support costs.

- **AI-Powered Multi-Channel Resolution** — Resolves Questions Quickly
- **Conversation-driven Sales** — Increases Sales Revenue
- **Complete Customer Context From The Start** — Enhances Agent Efficiency
- **Unified Conversation Timeline** — Streamlines Customer Interactions
- **AI Shopping Assistant** — Drives Revenue Growth
- **Handoff With Context** — Maintains Conversation Flow
- **Handoff To Agents With Context** — Seamless Transfers
- **No-Code Deployment And Configuration** — Empowers Non-Technical Users
- **Voice AI** — Facilitates Natural Interactions
- **Personalized Shopping** — Enhances Customer Experience
- **Proactive Engagement** — Increases Conversion Rates
- **Continuous Improvement** — Enhances Long-Term Value
- **Product Guidance** — Facilitates Informed Decisions
- **Zendesk And Platform Integrations** — Transforms Existing Systems
- **Smart Recommendations** — Boosts Order Value
- **Proactive Engagement** — Minimizes Cart Abandonment

## Market Segments

- **Omnichannel customer engagement** (market size $10.5B, CAGR 15.8%): Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.
- **Conversational commerce** (market size $3.0B, CAGR 22%): Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.
- **Cloud contact center** (market size $26.2B, CAGR 24.8%): Cloud-hosted contact center capabilities for multi-channel customer interactions, routing, analytics, and integration with business workflows to improve customer service efficiency and agent performance.
- **Customer service automation** (market size $12.1B, CAGR 25.8%): Capabilities that automate and manage customer-facing interactions across web and voice channels to reduce response time, handle routine inquiries, and integrate with enterprise systems.