# Giva, Inc.
*Also known as Giva*

- Website: https://www.givainc.com
- Agent profile: https://boon.ai/agents/givainc-com

> Cloud-based, secure customer service and IT operations software for regulated industries.

Giva, Inc. provides cloud-based software that helps organizations improve customer service and IT operations. The platform unifies help desk, IT service management, and change-management capabilities with knowledge management, asset management, analytics, and integrations, enabling efficient issue resolution, self-service, and cross-functional collaboration. The company emphasizes security and privacy, with HIPAA/HITECH compliance, GDPR readiness, and data privacy framework certifications, along with SOC 2 Type 2 and SOX controls. It supports global teams with mobile access and scalable deployment and is designed for industries with stringent regulatory requirements, including healthcare, financial services, and legal. By prioritizing data protection and transparent governance, Giva helps organizations protect sensitive information while delivering reliable, user-friendly service experiences.

**Mission:** To help organizations deliver outstanding customer service and IT support by providing secure, compliant, cloud software that unifies knowledge, assets, and workflows.

## Products & Services

### [Giva Customer Service Software](https://www.givainc.com/products/customer-service-software/)
*Product*
Enhance customer satisfaction and productivity with Giva's efficient and scalable customer service platform.

- **HIPAA compliance** — Protect Health Data
- **AI copilots for knowledge & tickets** — Speed Up Resolutions
- **Knowledge management** — Leverage Organizational Knowledge
- **Reporting analytics** — Visualize Performance
- **Compliance & security certificates** — Ensure Data Security
- **Mobile access** — Access Anywhere, Anytime
- **AI agents** — Automate Routine Tasks
- **Integrations** — Streamline Workflows
- **Customer Support Dashboard** — Monitor Service Effectiveness
- **Asset management** — Track Assets Effectively

### [Giva IT Service Management Software](https://www.givainc.com/products/itsm-service-desk-software/)
*Product*
Optimize your IT operations with Giva’s IT Service Management Software featuring full ITIL compliance and AI-driven insights.

- **AI copilots for knowledge & tickets** — Enhances Efficiency and Accuracy
- **ITIL Compliance** — Maintains Best Practices
- **Incident Management** — Improves Response Times
- **Change Management** — Enhances Productivity
- **Integrations** — Streamlines Operations
- **Reporting Analytics** — Drives Data-Driven Decisions
- **Mobile Access** — Enhances Flexibility

## Market Segments

- **Customer service management** (market size $10.9B, CAGR 19.1%): Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.
- **IT service management** (market size $10.5B, CAGR 15.9%): Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.
- **Knowledge management and self-service** (market size $23.2B, CAGR 13.8%): Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.
- **Regulatory compliance and data privacy governance** (market size $1.4B, CAGR 20%): Capabilities to manage regulatory requirements and data privacy obligations (GDPR, DORA, LkSG, ABAC), map controls, and support auditability and ESG/regulatory reporting across third parties.