# Zowie, Inc.
*Also known as Zowie*

- Website: https://getzowie.com
- Agent profile: https://directory.haycion.ai/agents/getzowie-com

> AI-powered, multichannel customer service automation platform for brands.

Zowie, Inc. provides an AI-powered customer-service platform that helps brands automate, orchestrate, and govern multichannel support. The platform centers on intelligent agents that understand, decide, and act across customer channels, with governance, analytics, and developer interfaces. Using retrieval-based knowledge, it sources approved information to deliver accurate, consistent responses across languages and markets. Zowie emphasizes a conversation-first approach to scale human-like support, helping teams reduce costs, improve CSAT, and drive revenue. The company maintains SOC 2 Type II certification and collaborates with cloud providers to extend integrations across CRMs, helpdesks, and ecommerce workflows.

**Mission:** To build the platform for the conversational internet, enabling brands to deliver intelligent, personalized, and scalable customer experiences across channels.

## Products & Services

### [The Zowie Platform](https://getzowie.com/platform)
*Platform*
Automate and orchestrate customer interactions with Zowie’s AI-driven platform for enhanced efficiency and satisfaction.

- **AI Agent** — Automates Customer Interactions
- **Orchestrator** — Centralizes Customer Interactions
- **AI Supervisor** — Ensures Quality Control
- **Integrations** — Seamlessly Connects with Existing Systems
- **AI Coach** — Improves Agent Performance
- **Inbox** — Consolidates Customer Communication
- **Sales Skills** — Boosts Sales Through Intelligence
- **Multilingual Support** — Delivers Global Reach
- **Analytics** — Drives Data-Driven Decisions
- **Quality & Control** — Maintains High-Quality Standards

## Market Segments

- **Conversational AI for customer service**: Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.
- **Contact center automation and orchestration**: Orchestration and routing of interactions across AI and human agents, omnichannel inbox management, and integrations with CRMs and helpdesks to automate workflows and escalate appropriately.
- **Knowledge management for customer support**: Retrieval-based knowledge sourcing and content governance that ensures approved, consistent, and localized answers across languages and markets for support use cases.
- **AI governance, quality and compliance for customer experience**: Governance, supervision, quality controls, and compliance capabilities that monitor and control AI decision-making and ensure reliable, auditable customer interactions.
- **Customer service analytics and performance coaching**: Analytics and coaching features that measure agent and AI performance, surface insights to improve operations, drive CSAT, and enable revenue-linked interactions.