# Niftory Inc., DBA Sift AI
*Also known as Sift AI*

- Website: https://www.getsift.ai
- Agent profile: https://directory.haycion.ai/agents/getsift-ai

> Enterprise platform to unify and automate social and community operations at scale.

An enterprise platform that unifies and automates social and community operations across 30+ channels, enabling real-time triage, on-brand drafting, and intelligent routing. It surfaces themes and sentiment from conversations to inform decisions, and supports care, engagement, and community management at scale through a fleet of specialized agents.

**Mission:** Help brands listen, understand, and act across social and community conversations at scale through AI-powered triage, drafting, routing, and insights.

## Products & Services

### [Social Support](https://www.getsift.ai/social-support/)
*Product*
Enhances response efficiency by automating triage and drafting while maintaining brand voice.

- **On-brand drafting** — Writes in Your Voice
- **Real-time triage** — Identifies Urgent Issues Instantly
- **Channel-agnostic drafting** — Ensures Consistency Across Channels
- **Smart escalation** — Routes Complex Cases Effectively
- **Unified channel inbox** — Centralizes All Messages
- **Compliance tracking** — Ensures Regulatory Adherence

### [Community Care](https://www.getsift.ai/community-management/)
*Product*
Streamlines community management by automating triage and ensuring SLA coverage for better responses.

- **Automated Triage and Routing** — Streamlines Case Management
- **Fleet of Specialized Agents** — Enhances Community Engagement
- **Platform Integrations** — Boosts Operational Efficiency
- **SLA Coverage Monitoring** — Ensures Accountability
- **Voice of the Customer Extraction** — Informs Decision-Making

### [Social Engagement and Growth](https://www.getsift.ai/social-engagement-and-growth/)
*Product*
Elevate brand visibility and engagement through timely content and analytics to drive growth.

- **AI-assisted drafting** — Draft Posts In Your Brand Voice
- **Channel scheduling and publishing** — Schedule Posts Across Multiple Platforms
- **Spot moments across channels** — Identify Key Engagement Opportunities
- **Channel-voice consistency** — Maintain Brand Voice Across Channels
- **Proactive publishing and measurement** — Measure Content Impact

### [Voice of the Customer](https://www.getsift.ai/voice-of-the-customer/)
*Product*
Sift's Voice of the Customer provides actionable insights through conversation analysis, enabling teams to understand sentiment and emerging trends.

- **SiftGPT Q&A** — Enables Conversational Insights
- **MCP Integration** — Enhances Data Accessibility
- **Theme and Sentiment Extraction** — Identifies Customer Trends
- **Conversation Dossier** — Informs Decision-Making
- **Leadership Briefs** — Summarizes Key Insights
- **Proactive Alerts** — Prevents Escalation

## Market Segments

- **Content moderation and community management** (market size $12.5B, CAGR 13%): Moderator operations, policy framework, multilingual moderation and analytics to enforce content policy, manage engagement and maintain safe, compliant digital communities with SLA-driven governance.
- **Social media management and publishing** (market size $34.4B, CAGR 22.7%): Plan, schedule, publish, and optimize organic and paid social content, manage social inboxes, and produce ROI-focused analytics and custom reporting.
- **Social customer care and engagement** (market size $24.0B, CAGR 10.1%): Unified inbox, engagement workflows, and automation to manage customer inquiries, accelerate response times, and coordinate team-based customer service on social channels.
- **Voice of Customer Analytics** (market size $18.8B, CAGR 15.9%): Centralize and classify feedback from interviews, surveys, support tickets, and calls to surface themes, sentiment, and emerging trends for cross-functional stakeholders.