# Fullstory, Inc
*Also known as Fullstory*

- Website: https://www.fullstory.com
- Agent profile: https://directory.haycion.ai/agents/fullstory-com

> Global software company delivering a digital experience intelligence platform to understand and optimize user experiences.

Fullstory is a global software company that provides a digital experience intelligence platform to help organizations understand and optimize how users interact with websites and apps. The company emphasizes excellence and humanity in its work, fosters a culture of ownership, clear communication, and adaptability, and focuses on privacy and data governance while serving teams across product, engineering, marketing, and operations.

**Mission:** We strive to bring excellence and humanity to everything we do

## Products & Services

### [Customer Journey](/platform/analytics/)
*Product*
Enhance user experience by identifying and addressing customer journey friction points.

- **Customer Behavior Analytics** — Enhances User Experience
- **Session Replay** — Diagnoses User Issues
- **Product Analytics** — Informs Product Development
- **Journey Mapping** — Clarifies Customer Journeys
- **Mobile App Analytics** — Optimizes Mobile User Experience
- **Sentiment Signals** — Proactively Addresses Issues

### [Fullcapture](/platform/autocapture/)
*Product*
Capture comprehensive behavioral data seamlessly for informed decision-making.

- **Privacy-first Recording** — Ensures User Data Safety
- **Trusted AI Foundation** — Empowers Data-Driven Decisions
- **Effortless Data Capture** — Saves Engineering Resources
- **AI-Driven Behavioral Signals** — Unlocks Optimization Opportunities
- **Retroactive Insights** — Provides Comprehensive Context
- **Real-Time Flexibility** — Maintains Continuous Data Flow

### [StoryAI](https://www.fullstory.com/platform/storyai/)
*Platform*
Leverage AI agents to unlock actionable insights and transform user experiences effortlessly.

- **Ask StoryAI** — Get Proactive Insights
- **Summaries** — Instantly Understand User Behavior
- **Opportunities** — Identify Growth Areas
- **AI Integration** — Enhanced Decision Making
- **Behavioral Data Utilization** — Act on User Behavior Instantly

### [Guides and Surveys](/platform/guides-surveys/)
*Product*
Enhances user experience through targeted in-app guidance and real-time feedback collection.

- **Contextual Feedback Collection** — Capture Valuable User Insights
- **In-product Guidance** — Provide Real-Time User Assistance
- **Validation of Improvements** — Ensure Effective Changes
- **Targeted Guidance** — Engage Users at Key Moments
- **Smart Tips** — Eliminate Potential Bottlenecks
- **Hotspot Beacons** — Draw Attention to Key Features

### [Fullstory Workforce](/platform/workforce/)
*Platform*
Enhance employee productivity through seamless workflows and optimized internal processes.

- **Employee Experience** — Enhance Employee Productivity
- **Workflow Efficiency** — Identify and Fix Workflow Noise
- **Support Acceleration** — Resolve Issues Faster
- **Real-Time Insights** — Enhance Decision-Making
- **Privacy Compliance** — Maintain Trust

### [Fullstory Anywhere](/platform/anywhere/)
*Platform*
Unlock insights and deliver personalized experiences using a comprehensive data ecosystem.

- **Data Ecosystem** — Integrate Behavioral Insights
- **Real-Time Personalization** — Deliver Personalized Experiences
- **Tech Stack Enrichment** — Enhance Existing Tools
- **Auto-stream Behavioral Data** — Capture Without Manual Tags
- **Fraud Detection** — Detect and Prevent Fraud