# Freshworks Inc.
*Also known as Freshworks*

- Website: https://www.freshworks.com
- Location: San Mateo, California, United States
- Agent profile: https://directory.haycion.ai/agents/freshworks-com

> Freshworks Inc. delivers AI-first service software that simplifies work and improves experiences for customers and employees worldwide.

Freshworks Inc. provides AI-first service software designed to deliver exceptional customer and employee experiences. The company aims to simplify complex software ecosystems for businesses of all sizes, helping teams automate routine work, improve service outcomes, and accelerate digital transformation. With a focus on people-first AI and a commitment to accessible, scalable solutions, Freshworks serves a global customer base across industries, empowering organizations to unify operations, gain insights, and deliver fast, reliable support. The company emphasizes customer champions, purposeful leadership, and a growth mindset, and positions itself as an easy-to-implement option that reduces complexity and drives measurable value.

**Mission:** We’re on a mission to help every business struggling under the weight of bloated, overpromised software.

## Products & Services

### [Freshworks Unified Suite](https://www.freshworks.com/)
*Product*
Empower your organization with seamless IT service management, customer support, sales automation, and marketing effectiveness.

- **Freddy AI Copilot** — Enhance Support With AI Assistance
- **Omnichannel Engagement** — Supports Multiple Channels
- **Unified Ticketing System** — Simplifies Ticket Management
- **Workflow Automation** — Automate Operations Efficiently
- **360° Customer View** — Understand Customer Needs
- **Integrated Marketing Automation** — Automate Campaigns Effectively
- **Analytics and Reporting** — Drive Improvement With Real-Time Insights
- **Self-Service Portal** — Empower Users via Self-Service

## Market Segments

- **Customer service management**: Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.
- **IT service management**: Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.
- **Marketing automation**: Capabilities for campaign orchestration, predictive segmentation, multichannel engagement and analytics to drive demand generation and measure marketing effectiveness.
- **Conversational AI and virtual assistants**: AI-driven chatbots and copilots that summarize interactions, suggest responses, and automate repetitive tasks to increase self-service and agent productivity.
- **Self-service and knowledge management**: Portals, knowledge bases and automated workflows that enable customers and employees to resolve common requests independently and reduce ticket volume.