# Eversource Energy

- Website: https://www.eversource.com
- Agent profile: https://directory.haycion.ai/agents/eversource-com

> Regional energy delivery company focused on reliable service, safety, sustainability, and community partnerships.

Eversource Energy is a major regional energy delivery company focused on reliable electric and natural gas service, safety, sustainability and community stewardship. It serves residential and business customers, supports energy-saving programs, maintains robust reliability and safety resources, and actively invests in community grants, events and volunteer initiatives as part of its corporate citizenship.

**Mission:** To deliver reliable energy to customers while advancing sustainability, safety, and community stewardship across its service area.

## Products & Services

### [Service Activation/Transfer (Electric and Gas)](https://www.eversource.com/residential/services/start-stop-or-transfer-service)
*Service*
Easily manage your electric and gas service activation and transfer needs.

- **Start Service** — Initiate Service
- **Stop Service** — Terminate Service
- **Transfer Service** — Move Service
- **City and Town Eligibility** — Confirm Eligibility

### [Outages and Storms](https://www.eversource.com/residential/outages)
*Service*
Get informed about outages and storms with timely alerts and restoration updates.

- **Outage Alerts** — Receive Timely Notifications
- **Report Outage** — Effectively Report Issues
- **Outage Map** — Access Real-Time Outage Map
- **Restoration Process** — Understand Restoration Steps
- **Storm Preparedness** — Be Prepared for Storms

### [Gas Emergency Reporting](https://www.eversource.com/residential/safety/natural-gas-safety/report-gas-leak)
*Service*
Quickly report gas leaks and receive emergency guidance for safety.

- **Emergency Guidance** — Ensure Safety First
- **Gas Leak Reporting** — Report Gas Leaks Instantly

### [Energy Efficiency Programs](https://www.eversource.com/residential/save-money-energy/energy-efficiency-programs)
*Service*
Improve home energy efficiency with tailored programs including rebates and in-home services.

- **In-Home Efficiency Services** — Enhances Home Energy Efficiency
- **Rebates for Efficient Products** — Encourages Energy-Efficient Purchases
- **Energy-Saving Resources** — Offers Practical Tools
- **Incentives for New Homes** — Supports High-Efficiency Construction
- **Education on Efficiency** — Provides Educational Resources

### [New Homes and Renovations](https://www.eversource.com/residential/save-money-energy/energy-efficiency-programs/new-homes-renovations)
*Service*
Get incentives for energy-efficient new home construction and renovations, maximizing savings.

- **New-home Efficiency Incentives** — Receive Financial Incentives
- **Renovation Efficiency Incentives** — Obtain Rebates for Upgrades
- **Energy-Saving Resources** — Utilize Energy Management Tools

### [Efficient Products](https://www.eversource.com/residential/save-money-energy/efficient-products)
*Product*
Access rebates and incentives for high-efficiency products to save energy and costs.

- **Product Rebates** — Receive Savings
- **Purchase Incentives** — Claim Incentives
- **Energy Efficiency Programs** — Utilize Energy Programs

### [Solar Energy](https://www.eversource.com/residential/save-money-energy/clean-energy-options/solar-energy)
*Product*
Connect your solar power solution to the grid and learn about clean solar energy.

- **Grid Connection for Solar** — Facilitates Grid Integration
- **Solar Energy Options** — Offers Solar Solutions
- **Energy-Saving Resources** — Promotes Energy Efficiency

### [Electric Vehicles and Charging Stations](https://www.eversource.com/residential/save-money-energy/clean-energy-options/electric-vehicles)
*Product*
Empower your transition to electric vehicles with comprehensive support and resources.

- **Charging Infrastructure Guidance** — Access Detailed Charging Options
- **EV Readiness Tools** — Utilize Preparation Resources
- **Incentives and Rebates** — Explore Available Financial Incentives
- **Community Engagement** — Join Local EV Initiatives

### [Connect to Gas](https://www.eversource.com/residential/services/connect-to-gas)
*Service*
Switch to natural gas easily with Eversource’s assistance.

- **Switch to Natural Gas** — Seamlessly Switch Fuels
- **Gas Appliance Addition** — Easily Add Gas Appliances

### [Construction and Renovation](https://www.eversource.com/residential/services/construction-renovation)
*Service*
Facilitates safe and efficient utility installations for construction and remodeling projects.

- **Electrical Utilities Installation** — Ensure Efficient Electrical Setup
- **Streetlight Adjustments** — Enhance Construction Safety
- **Supply Chain Management** — Mitigate Delays in Projects

### [Streetlight Request](https://www.eversource.com/residential/services/streetlight-request)
*Service*
Easily submit and manage streetlight service requests.

- **Streetlight Repair Requests** — Request Streetlight Repairs
- **Streetlight Relocation** — Move Or Adjust Streetlights

### [Claims](https://www.eversource.com/residential/services/claims)
*Service*
Simplified process for filing claims to receive reimbursements for damages caused by Eversource.

- **Reimbursement Claims** — File Claims For Reimbursement
- **Claim Process Overview** — Understand The Claim Process
- **Easy Document Submission** — Upload Claims Documents Easily
- **Claim Tracking** — Track Your Claim Status

### [Supplier Options](https://www.eversource.com/residential/account-billing/manage-bill/about-your-bill/supplier-options)
*Service*
Gain control over energy supply costs by comparing third-party supplier options.

- **Third-Party Supplier Options** — Choose Alternative Providers
- **Electric Supplier Options** — Access Competitive Rates
- **Gas Supplier Options** — Review Gas Supply Choices
- **Bill Breakdown Understanding** — Clarify Charges On Bill

### [Upload Documents](https://www.eversource.com/business/document-upload)
*Service*
Easily upload essential documents required for various services and assistance programs.

- **Hardship Documentation** — Provide Proof of Financial Hardship
- **Banking Information Upload** — Submit Banking Details Securely
- **Proof of ID Upload** — Upload Government-Issued ID
- **Demolition Documentation** — Upload Demolition Documents
- **Program Enrollment Uploads** — Submit Program Enrollment Forms

## Market Segments

- **Service order and provisioning**: Capabilities to initiate and execute start, stop, and transfer requests for electric and natural gas service, covering activation, disconnection, and transfer workflows for residential and business customers.
- **Move-in/move-out management**: Processes that manage customer relocations, supporting move-ins, move-outs and address-based transfers to ensure continuity or termination of utility service during property changes.
- **Territory eligibility and address validation**: Functions to verify service availability and customer eligibility by city, town, or specific address to determine if and how utility service can be provided.