# Epic Systems Corporation *Also known as Epic* - Website: https://www.epic.com - Location: Verona, Wisconsin, United States - Agent profile: https://directory.haycion.ai/agents/epic-com > Epic Systems Corporation provides healthcare software that helps providers deliver care, manage patient data, and securely exchange health information. Epic Systems Corporation is a healthcare software company that develops tools to help providers deliver care, manage patient data, and enable secure health information exchange across the care continuum. Its software supports hospitals, health systems, clinics, and other care organizations, with a focus on improving patient outcomes, privacy, and interoperability. The company emphasizes innovation, employee ownership, and a developer-led culture, and is committed to serving a broad healthcare community while advancing the efficiency and resilience of care delivery. **Mission:** Epic develops software to help people get well, help people stay well, and help future generations be healthier. ## Products & Services ### [MyChart](https://www.epic.com/epic/post/2026-05-27-mychart-is-now-the-leading-national-pathway-for-organ-donor-registration/) *Product* MyChart simplifies patient engagement by integrating health management and organ donor registration. - **Organ donor registry integration** — Register Organ Donors Easily - **Real-time updates for organ registration** — Keep Registration Current - **Disability access needs questionnaire** — Identify Access Requirements - **MyChart Central** — Access Multiple Healthcare Records ### [Care Everywhere](https://www.epic.com/epic/post/health-systems-on-epic-are-first-to-connect-with-the-social-security-administration-through-tefca/) *Platform* Facilitates seamless medical record exchange across health systems for improved patient care. - **Direct Health-Record Exchange** — Streamlines Patient Data Sharing - **Interoperability Networks** — Enhances Information Exchange - **Real-Time Record Sharing** — Improves Care Efficiency - **Data Privacy Protection** — Safeguards Patient Information - **Nationwide Interoperability Leadership** — Sets Industry Standards ### [Epic Showroom](https://showroom.epic.com) *Platform* Discover and deploy integrated apps that enhance workflows and patient care. - **App marketplace** — Discover Apps - **Integrated software deployment** — Seamlessly Deploy Apps - **Toolbox-designated app listings** — Support Workflows ### [Emmie](https://www.epicshare.org/share-and-learn/ochsner-ai-text-message-scheduling) *Product* Emmie enhances patient communication by automating appointment scheduling through AI-driven text messages. - **AI-Driven SMS Appointment Scheduling** — Automate Scheduling Via Text - **Improved Confirmation Rates** — Increase Appointment Confirmations ### [Cosmos](https://cosmos.epic.com) *Platform* Empowers healthcare providers with integrated data management and real-time analytics for improved patient outcomes. - **Healthcare Data Integration** — Enhances Data Exchange - **Interoperability Standards** — Supports Cross-Platform Functionality - **Real-Time Analytics** — Informs Clinical Decisions - **User-Friendly Interface** — Simplifies User Navigation ### [Hyperspace for MacOS](https://www.epic.com/epic/page/privacy-notice-california-residents/) *Product* Streamline Patient Care Management with Hyperspace for MacOS. - **User-Friendly Interface** — Enhances Navigation Efficiency - **Robust Security Features** — Safeguards Patient Data - **Seamless Integration** — Facilitates Interoperability - **Customization Options** — Tailors User Experience ## Market Segments - **Health information exchange**: Capabilities that enable secure, standards-based exchange of patient records across networks and organizations to support care continuity and interoperability. - **Electronic health record (EHR)**: Core clinical record and provider workflow platform for documentation, order entry, and point-of-care access to patient data. - **Patient engagement and communication**: Patient-facing access and automated communication capabilities for appointment management, registration, accessibility accommodations, and patient self-service. - **Clinical analytics and population health**: Analytics and real-time insights that aggregate clinical data to support population health management, quality measurement, and operational decision-making. - **Healthcare app marketplace and integrations**: Discovery and deployment marketplace for third-party apps and integrations that extend platform workflows and enable certified integrations with the core system. ## Ideal Customer Profiles ### Large Health Systems And Hospitals North American large health systems seeking enterprise interoperability and secure data exchange. - Industry: Healthcare providers, hospitals and health systems - Geography: North America - Pain points: Fragmented patient data, interoperability hurdles, regulatory compliance pressures, inefficient care coordination - Business goals: Improve care coordination, reduce operational costs, accelerate data sharing, enhance patient outcomes - Positioning: Enables secure, real-time data sharing and integrated workflows across large health systems to improve care coordination and operational efficiency. #### Persona: Chief Information Officer - Needs: Enterprise interoperability strategy, secure governance, ROI validation - Goals: Achieve enterprise interoperability, reduce data silos, improve patient outcomes - Challenges: Justifying large investments, legacy systems, regulatory compliance - Pain points: Fragmented data, slow data exchange, complex vendor ecosystems - Solution: Leverages Care Everywhere and Cosmos to unify data, with Showroom enabling rapid app deployment across the enterprise. #### Persona: Interoperability Architect - Needs: Standards-based data models, scalable integration, clear governance - Goals: Implement interoperable data exchange across systems, minimize downtime - Challenges: Legacy data models, network latency, vendor coordination - Pain points: Complex integrations, data mapping inconsistencies - Solution: Cosmos for integration and standards support; Care Everywhere for cross-system exchange; Showroom accelerates app integration. #### Persona: Clinical Informatics Director - Needs: Clinician-friendly workflows, meaningful analytics, privacy compliance - Goals: Improve clinician adoption, enhance care quality, ensure privacy - Challenges: User adoption, change management, data quality - Pain points: Fragmented clinician tools, inefficient workflows - Solution: Cosmos real-time analytics and interoperability-enabled workflows; MyChart for patient insights; Showroom for integrated apps. ### Academic Medical Centers North American academic medical centers pursuing advanced analytics and cross-system research data. - Industry: Healthcare providers, teaching hospitals - Geography: North America - Pain points: Data silos hinder research, governance complexity, limited cross-system data access - Business goals: Advance research programs, accelerate clinical insights, improve outcomes - Positioning: Enables interoperable data access and real-time analytics to support research-driven clinical excellence. #### Persona: Chief Medical Information Officer - Needs: Consolidated data access, governance, support for research - Goals: Advance research initiatives, improve data quality - Challenges: Balancing research needs with privacy, funding constraints - Pain points: Data access delays, governance bottlenecks - Solution: Cosmos provides unified data access and real-time analytics; Care Everywhere enables cross-system data exchange; Showroom supports research apps. #### Persona: Director Of Health Informatics - Needs: Data integration across systems, standardized data models, analytics tooling - Goals: Streamlined data pipelines, improved data quality - Challenges: Data mapping, standards alignment, vendor coordination - Pain points: Siloed data, governance complexities - Solution: Cosmos enables integration across systems; Hyperspace supports clinical workflows; Showroom offers research apps. #### Persona: Research Informatics Lead - Needs: High-quality datasets, secure data sharing, de-identification tools - Goals: Enable research studies, expedite approvals - Challenges: Privacy constraints, data de-identification - Pain points: Access delays, inconsistent data formats - Solution: Cosmos real-time analytics and integration; Showroom enables access to research apps; Care Everywhere for cross-site data sharing. ### Mid-Sized Community Hospitals And Health Systems North American mid-sized health systems seeking modernization and scalable interoperable apps. - Industry: Healthcare providers, community hospitals - Geography: North America - Pain points: Legacy systems, limited IT staff, difficult integration of new apps - Business goals: Standardize workflows, reduce maintenance costs, improve patient access - Positioning: Modernize operations and unlock scalable app ecosystems for efficient care delivery. #### Persona: IT Director - Needs: Cost-effective modernization, reliable operations - Goals: Consolidate systems, reduce maintenance - Challenges: Legacy estate, limited staff - Pain points: Fragmented tech stack, integration complexity - Solution: Care Everywhere for data exchange; Cosmos for integration; Showroom to deploy apps; MyChart for patient data engagement. #### Persona: Operations Manager - Needs: Efficient scheduling, workflow automation across departments - Goals: Improve throughput, patient throughput - Challenges: Coordination across departments - Pain points: Manual processes, fragmented apps - Solution: Emmie for appointment workflows and scheduling; Hyperspace for clinician interface; Showroom for app ecosystem. #### Persona: Finance And Revenue Cycle Lead - Needs: Streamlined billing integration, cost savings - Goals: Reduce days in accounts receivable, improve reimbursement - Challenges: Billing integration with EHR, regulatory changes - Pain points: Manual processes, data latency - Solution: Showroom integrated billing apps; Cosmos data for accurate charge capture. ### Ambulatory Networks And Specialty Clinics North American ambulatory networks seeking improved patient engagement and scheduling efficiency. - Industry: Healthcare providers, ambulatory networks and specialty clinics - Geography: North America - Pain points: Missed appointments, limited engagement channels - Business goals: Improve appointment no-show rates, streamline patient communications, reduce manual workflows - Positioning: Enhances patient scheduling and engagement through automated messaging and integrated app ecosystem. #### Persona: Practice Manager - Needs: Efficient scheduling, patient communication - Goals: Reduce no-shows, streamline intake - Challenges: Fragmented scheduling systems - Pain points: Manual reminders, multi-channel management - Solution: Emmie for SMS scheduling; MyChart for patient access; Showroom for integrated apps. #### Persona: Clinic Administrator - Needs: Unified appointment flows, analytics - Goals: Improve access, optimize staffing - Challenges: Coordination across sites - Pain points: Disparate scheduling tools - Solution: Emmie, Showroom apps, Hyperspace for optimized workflows. #### Persona: Scheduling Coordinator - Needs: Real-time appointment updates, patient outreach - Goals: Reduce reschedules, improve communication - Challenges: Manual data entry - Pain points: No-shows, inefficient reminders - Solution: Emmie for SMS scheduling; MyChart messaging; Showroom apps.