# xSellco Limited
*Also known as eDesk*

- Website: https://www.edesk.com
- Location: Dublin, Dublin, Ireland
- Agent profile: https://directory.haycion.ai/agents/edesk-com

> Cloud-based, multichannel customer-support platform for ecommerce retailers that centralizes communications and automates responses at scale.

xSellco Limited is a cloud-based, multichannel customer-support platform for ecommerce retailers. The service centralizes communications across email, chat, social media, and marketplace messages into a single inbox, enabling teams to respond faster and stay organized. It automates routine inquiries and workflows with AI-powered capabilities, helping agents handle more tickets with less effort while maintaining brand-consistent responses. The platform provides real-time reporting and analytics, collaboration features like internal notes and @mentions, and a vast ecosystem of integrations with hundreds of marketplaces and sales channels to unify order and customer data. Its mission is to provide extraordinary customer support to help sellers scale their operations, improve customer satisfaction, and drive sales. The organization serves thousands of online retailers worldwide and emphasizes ease of use, security, and scalable support operations.

**Mission:** Our mission is to provide extraordinary customer support.

## Products & Services

### [eDesk](https://www.edesk.com/)
*Platform*
Streamline your customer support operations across channels with eDesk's unified platform and AI automation.

- **Extensive Integrations** — Connect All Your Channels
- **Unified Inbox** — Centralize Customer Communication
- **AI Powered Customer Engagement** — Boost Customer Interactions
- **Self-service Articles** — Empower Customer Self-service
- **Smart Review Requests** — Request Reviews Automatically
- **Automation of Repetitive Tasks** — Automate Support Tasks
- **Real-Time Insights** — Analyze Performance
- **Collaborative Workflows** — Enhance Team Collaboration

### [Repricer](https://www.repricer.com/)
*Product*
Increase sales and maintain margins with automated pricing adjustments for online sellers.

- **Dynamic Price Adjustment** — Adjust Prices Automatically
- **Multi-Channel Integration** — Streamline Operations Across Channels
- **Real-Time Analytics** — Make Data-Driven Decisions
- **AI-Powered Automation** — Simplify Pricing Strategy

### [Insights & Reporting](https://www.edesk.com/reporting/)
*Product*
Optimize Support Operations With Real-Time Insights And Reporting.

- **Agent Availability And Performance** — Monitor Agent Productivity
- **CSAT Tracking** — Measure Customer Satisfaction
- **Tickets Overview And Response Times** — Evaluate Ticket Management
- **AI Performance** — Analyze AI-Driven Metrics
- **Feedback & Reviews Reporting** — Analyze Customer Feedback
- **Channel Reporting** — View Channel-Specific Insights
- **Sales & Orders Reporting** — Track Orders And Sales
- **Chats Overview** — Assess Chat Engagement

### [eDesk Chat](https://www.edesk.com/appstore/edesk-chat/)
*Product*
eDesk Chat enhances customer engagement by automating responses to queries, increasing sales and reducing cart abandonment.

- **Order Queries** — Automatically Answers Order Queries
- **Product Queries** — Automatically Answers Product Queries
- **24/7 Availability** — Engage Customers 24/7
- **AI Learning** — Trains for Better Responses
- **Seamless Handoff** — Easily Escalate to Agents
- **Personalized Interaction** — Provides Tailored Support

## Market Segments

- **Ecommerce customer support and ticketing** (market size $3.7B, CAGR 13%): Capabilities that centralize ecommerce customer interactions into a unified inbox with ticketing, macros, automation, multi-store management, and enterprise integrations to streamline support operations and reduce response times.
- **Conversational commerce and chat support** (market size $10.1B, CAGR 14.8%): Real-time conversational interfaces that provide order tracking, delivery updates, address changes, and personalized product guidance across chat channels to increase resolution speed and consistency.
- **Contact center analytics** (market size $2.6B, CAGR 18.5%): Analyze voice and text interactions at the call level to measure agent performance, identify coachable moments, ensure quality, and deliver real-time operational insights.
- **Automated repricing and dynamic pricing** (market size $2.5B, CAGR 18%): Rule-based repricing automation and dynamic price adjustment that applies business-defined strategies in response to competitor pricing and market conditions.