# Dialpad, Inc.
*Also known as Dialpad*

- Website: https://dialpad.com
- Location: San Ramon, California, USA
- Agent profile: https://directory.haycion.ai/agents/dialpad-com

> AI-powered, enterprise-grade communications and contact-center platform unifying conversations, agents, and workflows to transform customer experiences at scale.

Dialpad, Inc. is a private technology company delivering an AI-powered, enterprise-grade communications and customer-experience platform. Founded in 2011 with the mission to transform how the world works together through AI-powered communications, Dialpad unifies contact-center operations, business communications, AI-enabled agents, conversation intelligence, analytics, and workflow automation into a single platform. The solution supports omnichannel interactions across voice, video, chat, and messaging, with capabilities such as real-time transcription, automated summaries, coaching, sentiment analysis, and security and privacy controls to protect data. Dialpad serves mid-market and enterprise organizations seeking to improve operational efficiency, customer satisfaction, and scalability of customer experiences, while offering open integrations, governance, and reliable, enterprise-grade performance. By bringing together people, data, and workflows in one place, the platform helps teams reduce manual work, accelerate decision-making, and deliver consistent experiences across channels.

**Mission:** To transform how the world works together through AI-powered communications.

## Products & Services

### [Dialpad AI](https://www.dialpad.com/dialpad-ai/)
*Platform*
Transform customer interactions with AI-driven insights and automation tools.

- **Agentic AI Capabilities** — Automates Customer Interactions
- **AI-Powered Insights** — Leverage AI for Actionable Insights
- **Real-Time Transcription** — Captures Every Detail
- **Sentiment Analysis** — Monitors Customer Emotions
- **AI Recaps** — Saves Time on Summaries
- **AI Playbooks** — Streamlines Sales Training

### [Dialpad Connect](https://www.dialpad.com/business-communications/)
*Product*
Streamline communications and enhance productivity with an AI-native platform.

- **Cross-team Collaboration** — Enhance Communication Across Teams
- **Unified Communications** — Integrate Voice, Video, and Messaging
- **Secure and Compliant** — Protect Sensitive Data
- **Automatic Meeting Summaries** — Generate Meeting Summaries Automatically
- **Integration With Other Tools** — Integrate Effortlessly With Existing Tools

### [Dialpad Sell](https://www.dialpad.com/ai-sales/)
*Product*
Enhance sales efficiency with AI-driven strategies and real-time coaching.

- **Real-Time Coaching** — Improve Agent Performance
- **Sales Outreach Automation** — Streamline Outreach Tasks
- **Call Transcription and Analysis** — Leverage Data Insights

### [Dialpad Support](https://www.dialpad.com/ai-contact-center/)
*Product*
Transform your support operations with AI-driven insights and automation to improve customer satisfaction.

- **Cloud Call Center Software** — Streamline Customer Communication
- **Contact Center Analytics** — Enhance Performance Insights
- **AI-Driven Onboarding** — Accelerate Agent Readiness

### [Dialpad for Good](https://www.dialpad.com/dialpadforgood/)
*Service*
Empowering nonprofits and startups with AI resources and community support.

- **Nonprofit Support Program** — Receive Significant Discounts
- **Strategic Community Partnerships** — Enhance Community Impact
- **Programs for Startup Companies** — Accelerate Startup Growth

### [Dialpad University](https://www.dialpad.com/dpu/)
*Platform*
Enhance your skills with free courses and videos tailored for Dialpad users.

- **Free Courses and Videos** — Access Free Learning Resources
- **Learning for All Levels** — Tailor Your Learning Experience

## Market Segments

- **Contact center as a service**: Cloud-based contact center capabilities that route and manage omnichannel customer interactions, with AI-driven agent assistance, analytics, and accelerated agent onboarding to improve response times and customer experience.
- **Unified communications as a service**: Integrated voice, video, messaging, and meeting capabilities for internal and external collaboration, including real-time transcription, automated meeting summaries, and integrations with productivity and CRM systems.
- **Conversation intelligence**: Capabilities that transcribe, analyze, and surface insights from voice and messaging interactions—sentiment analysis, automated recaps, action items, and coaching recommendations—to inform coaching, quality assurance, and operational decisions.
- **Sales engagement**: Sales outreach and coaching capabilities that automate playbooks, provide in-call coaching and call analytics, and streamline workflows to improve rep productivity and conversion rates.