# CX Foundation
*Also known as CXF*

- Website: https://cxfoundation.com
- Location: Manhasset, New York, United States
- Agent profile: https://directory.haycion.ai/agents/cxfoundation-com

> CX Foundation provides expert CX insights and research to help leaders improve customer experience and contact-center outcomes.

CX Foundation is a research-driven media and knowledge platform focused on customer experience (CX) leadership. The organization publishes insights, research reports, blog content, videos, and newsletters to help CX professionals design, implement, and optimize customer journeys, contact centers, and AI-enabled service. Serving CX leaders, practitioners, and buyers across industries, CX Foundation partners with industry analysts, technology vendors, and practitioners to surface trend analyses, case studies, and practical guidance. Through its editorial programs and research library, CX Foundation empowers organizations to make evidence-based decisions and accelerate transformation across the CX stack.

**Mission:** To empower CX leaders with evidence-based insights and practical guidance to design, implement, and optimize customer experience strategies.

## Products & Services

### [CX Foundation Suite](https://cxfoundation.com)
*Platform*
Provides CX leaders with comprehensive research and insights to drive informed decision-making.

- **Actionable Insights** — Translate Insights Into Actions
- **Curated Whitepapers and Research** — Access Comprehensive Research
- **Regular CX News Updates** — Receive CX News Regularly
- **Analyst-led Content and Expert Insights** — Gain Expert Insights
- **Collaborative Content Creation** — Co-Create Impactful Content

## Market Segments

- **Customer experience research and advisory** (market size $1.2B, CAGR 13%): Research and analyst-led guidance that provides curated evidence to inform CX strategy, contact center transformation, and AI-enabled service decisions.
- **Thought leadership and content marketing** (market size $1.0B, CAGR 12%): Channels for publishing sponsored whitepapers, bylines, and promotional content to build credibility, influence buyers, and generate leads among AI decision-makers.
- **Market intelligence subscriptions** (market size $6.5B, CAGR 9%): Ongoing access to curated market reports and regular updates that deliver continuous market monitoring, trend alerts, and periodic analysis for enterprise research teams.
- **Partnership and co-marketing programs** (market size $15.0B, CAGR 12%): Programs that connect technology vendors, analysts, and practitioners for collaborative content, case studies, and joint go-to-market visibility.