# CSM Practice
*Also known as CSM Practice*

- Website: https://csmpractice.com
- Agent profile: https://directory.haycion.ai/agents/csmpractice-com

> CSM Practice is a leading customer success strategy consulting firm that helps technology companies reduce churn and grow revenue through end-to-end customer lifecycle programs.

CSM Practice is a customer success strategy consulting firm that helps technology companies reduce churn and grow upsell revenues through the design and implementation of customer success strategies. The firm supports end-to-end customer lifecycle activities—from onboarding and adoption to renewals and expansion—across internal customer-facing teams as well as channel partners such as resellers, MSPs, and VARs. With experience serving mid-market and high-growth technology companies, CSM Practice provides methodologies to launch effective customer success programs, develop playbooks and operating procedures, align organizational structures, and drive value realization across the customer journey.

**Mission:** To help technology companies maximize customer value by delivering scalable, customer-centric strategies across onboarding, adoption, retention, and expansion.

## Products & Services

### [Customer Success Strategy](https://csmpractice.com/services/customer-success-strategy/)
*Service*
Enhance customer retention and growth through tailored success strategies.

- **Gap assessment** — Identify Gaps In Your Program
- **Strategy design** — Create Effective Success Strategies
- **Strategy implementation** — Ensure Successful Strategy Adoption
- **Customer success processes development** — Standardize Customer Interactions
- **Policies and processes assessment** — Identify Improvement Areas
- **Adoption and change management** — Enable Smooth Process Adoption
- **Ongoing Support** — Receive Continued Guidance
- **Team productivity analysis** — Boost Team Efficiency

### [Expansion Selling Ebook](https://csmpractice.com/expansion-selling-ebook/)
*Product*
Unlock new revenue streams by using existing customer relationships to enhance sales through strategic expansion.

- **Data-driven Expansion** — Leverage Customer Data
- **Recurring Expansion Campaign** — Develop Campaign Strategies
- **Services Teams Expansion Opportunities Identification** — Detect Expansion Opportunities

## Market Segments

- **Customer success management** (market size $2.8B, CAGR 22%): Integration of customer success into the revenue lifecycle including onboarding, retention and expansion strategies, health scoring, and team enablement to drive account growth and reduce churn.
- **Customer onboarding and product adoption** (market size $2.5B, CAGR 16%): Guided demo experiences and customizable walkthroughs used to accelerate onboarding, reduce time-to-value, and support customer success and training.
- **Renewal and expansion management** (market size $2.0B, CAGR 18%): Capabilities to identify renewals, upsell and expansion opportunities, track expansion metrics and automate outreach and playbooks to increase net revenue retention.
- **Customer success operations** (market size $3.0B, CAGR 22%): Operational capabilities to design onboarding, implement health scoring, create expansion playbooks, and administer CS platforms to improve adoption, retention, and expansion.