# CREATIO EMEA LTD
*Also known as Creatio*

- Website: https://www.creatio.com
- Location: Nicosia, Cyprus
- Agent profile: https://directory.haycion.ai/agents/creatio-com

> Global no-code, AI-native CRM and workflows platform enabling organizations to automate customer relationships and business operations.

Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core. The company enables organizations to automate customer relationships and operational workflows across industries using visual design tools, no-code customization, and AI-native capabilities. With a focus on rapid time-to-value, scalability, and governance, Creatio serves enterprise teams seeking to improve sales, marketing, service, and operations without traditional coding. The platform supports a composable architecture and is positioned as a leader in no-code and low-code automation, helping organizations accelerate digital transformation, improve customer experiences, and achieve greater efficiency through automation.

**Mission:** To empower organizations worldwide to accelerate digital transformation by delivering a no-code, AI-native platform for automating customer relationships and operational workflows.

## Products & Services

### [AI-Native CRM](https://www.creatio.com/crm)
*Platform*
Empower teams to innovate customer relationships through intelligent automation and no-code customization.

- **AI Governance and Trust** — Maintain Control Over AI Automation
- **AI-Native CRM Across Sales, Marketing, and Service** — Leverage AI for Enhanced Business Processes
- **Sales Productivity Without Headcount** — Double Productivity
- **Marketing Impact Doubled** — Maximize Efficiency
- **Service Throughput Doubled** — Doubles Case Resolution Speed
- **No-code Development** — Create Applications Without Coding
- **Fast Time-to-Value** — Achieve Quick Implementation
- **Composable No-Code Customization** — Customize Workflow Without Coding
- **Intelligent Sales Agents** — Enhance Sales Activities
- **AI Agents for Marketing Tasks** — Automate Tasks
- **Next Best Action Agent** — Proactive Service Management
- **ROI Advantage** — Maximize Investment Returns
- **Business Process Management** — Streamline Workflow Automation
- **Visual Designer and Natural Language Customization** — Create Intuitive Workflows Visually
- **MS Teams Integration** — Integrate with Teams
- **Campaign Management** — Enhance Engagement
- **Skillful Service Agents** — Enhance Customer Experience
- **Knowledge Base Agent** — Instantaneous Problem Resolution
- **Composable Architecture** — Customize and Scale Easily
- **Conversational Interface** — Navigate CRM with Natural Language
- **Forecasting Capabilities** — Predictive Analytics
- **Lead Scoring Agent** — Prioritize Leads
- **Case Classification Agent** — Organize Cases Efficiently
- **AI-Driven Development** — Empower Applications With AI
- **Embedded Intelligent Prompts** — Receive Prompt Insights in Familiar Apps
- **Email Generation Agent** — Generate Customized Content
- **Service Playbook Agent** — Structured Guidance

## Market Segments

- **Customer relationship management**: Capabilities to manage customer lifecycles across sales, marketing, and service including centralized customer data, pipeline management, forecasting, and lead scoring.
- **Marketing automation**: Capabilities to design, automate, and optimize campaigns and outreach including campaign management, email generation, marketing task agents, and lead scoring to improve engagement and ROI.
- **Customer service automation**: Capabilities to automate service workflows including case classification, knowledge base agents, service playbooks, next-best-action recommendations, and throughput optimization.
- **Low-code application platform**: Composable no-code/low-code platform for rapid development and governance of enterprise applications and workflows using visual designers, integrations, and AI-driven customization.