# CoreMedia
*Also known as CoreMedia*

- Website: https://www.coremedia.com
- Agent profile: https://boon.ai/agents/coremedia-com

> CoreMedia is a digital experience platform provider delivering content management, personalization, marketing automation, and AI-powered customer engagement.

CoreMedia is a digital experience platform that helps organizations design, manage, and deliver engaging digital content and experiences at scale. It supports content management, personalization and experimentation, marketing automation, and customer engagement across channels, with AI-powered journey orchestration and automated workflows, and a broad ecosystem of integrations (100+ ready-to-use integrations). Serving sectors including retail, B2B, travel and leisure, healthcare, government, financial services, media and entertainment, and telecommunications, CoreMedia helps brands navigate constant change with cutting-edge innovations.

## Products & Services

### [CoreMedia Content Management System (CMS)](https://www.coremedia.com/content-management-system)
*Platform*
Deliver engaging content seamlessly across channels with CoreMedia's advanced CMS.

- **AI Co-Pilot for Content Management** — Enhances Content Management
- **Digital Asset Management** — Streamline Asset Storage
- **Centralized Asset Repository** — Streamline Asset Storage
- **Omnichannel Experience Preview** — Visualize Customer Journeys
- **Translation & Localization** — Ensure Global Reach
- **Multi-Channel Support** — Enhance Brand Consistency
- **Digital Experience Platform (DXP)** — Unifies Content and Delivery
- **Hybrid Headless CMS** — Flexible and Scalable Architecture
- **Trusted CMS Security** — Safeguard Your Content
- **AI-Powered Search** — Accelerate Asset Discovery
- **GEO-Ready CMS** — Apply Localized Content
- **Version Control** — Ensure Consistency
- **WYSIWYG Editing** — Create with Ease

### [Personalization & Experimentation](https://www.coremedia.com/personalized-experiences)
*Platform*
Elevate customer experiences with real-time personalization and data-driven insights.

- **A/B/n and Multivariate Testing** — Optimize Content Strategies
- **Audience Segmentation** — Enable Targeted Marketing
- **Customer Data Profile (CDP)** — Enhance Personalization
- **Real-Time Personalization** — Enhance User Experience
- **Lead Scoring** — Identify High-Potential Leads
- **Surveys (CSAT & NPS)** — Gauge Customer Satisfaction

### [Marketing Automation](https://www.coremedia.com/marketing-automation)
*Platform*
Streamline customer engagement with automated marketing workflows and intelligent insights.

- **AI-Powered ROI for Campaigns** — Maximize Marketing ROI
- **Customer Journey Management** — Orchestrate Customer Experiences
- **Email & SMS Marketing Campaigns** — Engage Customers Via Email & SMS
- **Journey Orchestration** — Enhance Interaction Timing
- **Personalization & Experimentation** — Deliver Personalized Content
- **Automated Workflows** — Streamline Marketing Processes

### [Customer Engagement](https://www.coremedia.com/customer-engagement)
*Platform*
Enhance customer interactions with AI-driven engagement solutions.

- **AI Agent Assistant** — Assists Agents With Insights
- **Cloud Contact Center** — Centralizes Communication Channels
- **AI Chatbot** — Automates Customer Interactions
- **Live Chat** — Enables Real-Time Support
- **AI Classification** — Classifies Customer Interactions
- **AI Contact Summary** — Summarizes Customer Interactions
- **Voicebot** — Automates Voice Interactions
- **Click2Call** — Facilitates Direct Customer Calls
- **Inbound Calls** — Manages Incoming Communications
- **Video Shopping** — Offers Interactive Shopping Experiences
- **Contacts & Lead Management** — Organizes Customer Information
- **Outbound Calls** — Executes Proactive Communication

## Market Segments

- **Digital experience platform** (market size $13.8B, CAGR 11.2%): Platforms that integrate content management, digital asset management, personalization, commerce, and omnichannel delivery to create and manage personalized digital experiences at scale.
- **Cloud contact center (CCaaS)** (market size $26.3B, CAGR 26.9%): Cloud-hosted contact center platforms that provide multichannel interaction handling, IVR, skills-based routing, queue callback, integrated chat, and centralized interaction context for scalable customer service.
- **Marketing automation and real-time engagement** (market size $18.0B, CAGR 10%): Orchestration of marketing workflows, real-time personalization, AI-driven modeling, and multi-channel activation to optimize customer engagement and campaign performance.
- **Experimentation and personalization** (market size $5.0B, CAGR 12%): Platforms for running A/B and multivariate experiments, segment-based personalization, and real-time reporting to improve conversion and engagement.