# ConnexAI
*Also known as Connex*

- Website: https://connex.ai
- Location: Manchester, England, United Kingdom
- Agent profile: https://directory.haycion.ai/agents/connex-ai

> ConnexAI provides an AI-powered knowledge platform that helps teams create, organize, and share information across channels.

ConnexAI is a UK-based AI-powered knowledge management and customer engagement platform that helps organizations create, manage, and share information at scale. The platform enables teams to build knowledge bases, integrate with apps and data sources, automate content creation and governance, and support omnichannel communications. It focuses on improving knowledge accessibility, collaboration, and operational efficiency for enterprise teams across industries.

**Mission:** Shaping the future of customer engagement.

## Products & Services

### [AI Analytics](https://connex.ai/ai-analytics)
*Product*
Gain unmatched customer insights through advanced AI-driven interaction analysis.

- **AI Recall Analysis** — Retrieve Past Analytics
- **Generative Metrics** — Create Custom Visualizations
- **Human-Centric Insights** — Receive Tailored Insights
- **PII Identification** — Ensure Data Compliance
- **Automated Interaction Summarisation** — Generate Insights Automatically
- **Entity Recognition** — Transform Unstructured Data
- **Sentiment Analysis** — Gauge Customer Sentiment
- **Keyphrase Analysis** — Spot Trends Quickly
- **Topic-Based Modelling** — Enhance Data Organization

### [AI Knowledge](https://connex.ai/ai-knowledge)
*Platform*
Enhances knowledge management through AI-driven content creation and integration capabilities.

- **Integrations** — Seamlessly Integrate Platforms
- **Expand Knowledge Bases with AI-Generated Articles** — Automatically Generate Articles
- **Seamless Article Creation and Distribution** — Create and Distribute Content Instantly
- **File Management** — Organize Your Knowledge Easily
- **Strengthen Articles with AI Suggestions** — Enhance Content Quality
- **Knowledge-Based Sales Portals** — Enhance B2B Collaboration
- **Smooth Local File Uploads** — Upload Local Files Effortlessly

### [Omni](https://connex.ai/omni)
*Platform*
Enhance customer engagement through seamless omnichannel interactions and real-time communication capabilities.

- **PCI DSS** — Ensure Secure Payments
- **The Complete AI Agent Tool Kit** — Manage Multi-Channel Agents
- **Flow** — Design Customer Journeys
- **Live Chat** — Turn Browsing Into Buying
- **Email** — Upgrade Email Conversations
- **SMS** — Engage Customers via SMS
- **Voice Services** — Provide Proactive Support
- **WhatsApp** — Engage via WhatsApp
- **Social Media** — Maximize Social Coverage

### [AI Quality](https://connex.ai/uk/ai-quality)
*Platform*
Enhances customer experience by automating quality assurance and delivering actionable insights.

- **AI Scorecards** — Quantify Performance Metrics
- **Performance Reporting** — Monitor Performance Metrics
- **Sentiment Analysis** — Gauge Customer Sentiment
- **AI Assessors** — Evaluate Interactions Effectively
- **Keyphrase Analysis** — Extract Key Insights Automatically
- **PII Identification** — Protect Customer Privacy
- **Entity Recognition** — Streamline Data Processing

## Market Segments

- **Knowledge management** (market size $21.8B, CAGR 15.5%): Systems for creating, organizing, searching, and governing internal knowledge bases and help centers with versioning and AI-driven suggestions.
- **Omnichannel customer engagement** (market size $10.5B, CAGR 15.8%): Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.
- **Conversational analytics and insights** (market size $2.0B, CAGR 17%): Platforms that capture, analyze, and surface metrics, sentiment, and trends from conversational interactions to inform service improvement, compliance, and product decisions.
- **Contact center quality management** (market size $2.5B, CAGR 9.1%): Features for automated QA, compliance monitoring, real-time operational metrics, and scoring to improve agent performance and ensure consistency across customer service operations.