# ConnectWise
*Also known as ConnectWise*

- Website: https://www.connectwise.com
- Location: Tampa, Florida, United States
- Agent profile: https://directory.haycion.ai/agents/connectwise-com

> MSP-focused software company delivering a leading platform for IT solution providers.

ConnectWise is a leading software and services company focused on IT solution providers and MSPs. It offers an integrated platform designed for MSPs, enabling IT service providers to automate operations, improve efficiency, and deliver higher-value client work. The company serves the IT channel with tools and resources to streamline service delivery, security and data protection, and business management across the client lifecycle.

## Products & Services

### [ConnectWise Platform](https://www.connectwise.com/platform)
*Platform*
Enhance operational efficiency and growth for IT businesses through an integrated management platform.

- **PSA capabilities** — Enhance Service Delivery
- **RMM capabilities** — Centralize IT Operations
- **zofiQ Agentic AI** — Augment Decision Making
- **Email security** — Protect Communications
- **M365 SaaS security** — Secure SaaS Environments
- **ScreenConnect remote access** — Provide On-Demand Support
- **Vulnerability Management** — Strengthen Security Posture
- **x360Recover** — Minimize Downtime
- **CPQ capabilities** — Streamline Sales Process
- **M365 Cloud Backup** — Safeguard Cloud Assets
- **RPA** — Automate Repetitive Tasks
- **x360Cloud** — Backup Cloud Data
- **Payments** — Enable Secure Transactions

## Market Segments

- **Professional services automation**: Capabilities to plan, deliver, and monetize managed and professional IT services, including ticketing, project management, resource scheduling, and service delivery workflows.
- **Remote monitoring and management**: Centralized endpoint and network monitoring with real-time visibility, automated remediation, and on-demand remote support for IT service providers.
- **Backup and disaster recovery**: Data protection, backup, recovery, and business continuity for on-premises and cloud workloads to minimize downtime and restore critical systems.
- **SaaS security and email protection**: Security and protection for SaaS applications and email, including Microsoft 365 backup, SaaS security management, and email threat prevention for cloud environments.
- **Vulnerability management and risk assessment**: Discovery, prioritization, and risk-based management of vulnerabilities with integration into remediation and patching workflows.
- **Quote-to-cash and billing**: Quote, configuration, pricing and payments capabilities that streamline proposal generation, invoicing, and revenue collection for MSPs and recurring services.
- **Business process automation and AI**: Robotic process automation and agentic AI to automate repetitive workflows, escalate tasks, and augment operational decision making.