# Computer Talk Technology Inc.
*Also known as ComputerTalk*

- Website: https://www.computer-talk.com
- Agent profile: https://directory.haycion.ai/agents/computer-talk-com

> Enterprise-grade, AI-enabled cloud contact center solutions for diverse industries.

Computer Talk Technology Inc. provides enterprise-grade cloud contact center solutions that enable organizations to deliver seamless customer experiences across voice, chat, email, and social channels. The company combines AI-enabled features, omnichannel routing, analytics, and secure payment and privacy controls through a scalable platform and professional services. It serves a wide range of industries, including financial services, government, healthcare, education, retail, technology, and utilities, helping organizations engage customers, automate routine tasks, and gain real-time insights. The company emphasizes security and regulatory compliance, with certifications and practices designed to reduce risk and protect data, including PCI-DSS, ISO 27001:2022, and SOC 2, and supports privacy-friendly approaches such as automated redaction and secure authentication. Computer Talk emphasizes customer trust and long-term partnerships, offering implementation, integration, and training to design, deploy, and optimize contact center operations for large, complex environments.

**Mission:** To enable organizations to deliver secure, efficient, and trusted customer experiences through scalable, AI-powered contact center solutions and professional services.

## Products & Services

### [ice Contact Center](https://www.computer-talk.com/products/ice-contact-center)
*Platform*
Deliver Seamless Customer Experiences Across All Communication Channels.

- **Omnichannel Routing** — Provide Consistent Service
- **AI-Powered Routing** — Enhance Customer Experience
- **PCI-Compliant Payments** — Secure Payment Processing
- **PII Redaction** — Protect Customer Privacy
- **AI Studio** — Manage AI Effectively
- **CRM Integration** — Personalize Customer Interactions
- **Multi-Factor Authentication** — Enhance Security
- **AI Transcription & Summarization** — Streamline Case Handling
- **Automated Speech Attendant** — Increase Self-Service Efficiency
- **Outbound Campaigns** — Increase Customer Engagement
- **Real-Time Monitoring** — Improve Operations
- **Speech Analytics (Tethr)** — Extract Valuable Insights
- **Name-Based Routing** — Simplify Calls
- **Outbound Notifications** — Keep Customers Informed
- **Recording & Transcript Viewer** — Enhance Quality Assurance
- **Softphone** — Facilitate Communication
- **Workflow Designer** — Optimize Processes

## Market Segments

- **Contact center as a service (CCaaS)** (market size $7.4B, CAGR 18.5%): Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.
- **Omnichannel customer engagement** (market size $24.4B, CAGR 10.1%): Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.
- **Conversational AI for customer service automation** (market size $12.1B, CAGR 25.8%): AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.
- **Conversation intelligence and AI analytics** (market size $27.4B, CAGR 8.2%): AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.
- **Contact center security and compliance** (market size $6.0B, CAGR 13%): Capabilities for secure payments, PII redaction, multi-factor authentication, and adherence to standards (PCI-DSS, ISO 27001, SOC 2) to manage regulatory and data protection risk.