# Compass MSP
*Also known as Compass*

- Website: https://compassmsp.com
- Agent profile: https://boon.ai/agents/compassmsp-com

> Compass MSP provides managed IT, cybersecurity and advisory services to organizations across multiple industries.

Compass MSP is a technology services company delivering end-to-end information technology management and security for organizations across industries. The company helps clients plan, implement, and manage IT environments that are secure, compliant, and resilient. Its capabilities span managed IT services, cybersecurity and security advisory, risk and compliance management, cloud strategy and migration, data protection and backup, network and infrastructure oversight, and digital workplace modernization. Serving professional services, healthcare, legal, financial services, education, nonprofits, government, and other sectors, Compass MSP partners with organizations to reduce risk, improve operational efficiency, and enable strategic growth. The firm emphasizes proactive security, governance, and alignment with industry standards, offering advisory services and readiness assessments and audit-ready documentation to help clients meet regulatory requirements. With a focus on accessibility and responsiveness, Compass MSP supports small to large organizations with flexible service models, 24/7 support, and a culture of collaboration to empower IT teams and business leaders alike.

**Mission:** To securely empower organizations by delivering trusted IT management, cybersecurity, and advisory services that enable resilient operations and compliant growth.

## Products & Services

### [Managed IT](https://compassmsp.com/solutions/managed-it)
*Service*
Comprehensive IT services for seamless management, security, and modernization.

- **24/7 Service Desk** — Ensure Immediate Support
- **Fully Managed IT** — Streamline IT Operations
- **Managed Cybersecurity** — Safeguard Business Information
- **IT Modernization** — Enhance Technology Infrastructure
- **Vulnerability Management and Security Advisory** — Improve Security Posture
- **Co-managed IT** — Facilitate Team Collaboration

### [Cybersecurity & Advisory](https://compassmsp.com/solutions/cybersecurity-advisory)
*Platform*
Enhance security and compliance with our comprehensive cybersecurity advisory platform.

- **Apex Security** — Provides Advanced Security Protection
- **Core Defense** — Delivers Essential Cyber Defense
- **V/CISO & Security Advisory** — Access Expert Security Guidance
- **Compliance & Risk Management** — Ensures Compliance with Regulatory Demands
- **Ransomware Protection** — Prevents Ransomware Attacks
- **Incident Response** — Facilitates Quick Incident Recovery
- **Risk Assessment & Guidance** — Identifies and Mitigates Risks
- **CMMC Readiness** — Prepares for CMMC Compliance
- **Secure AI** — Enhances Security with AI
- **Audit-Ready Documentation** — Streamlines Compliance Audits

### [AI Modernization](https://compassmsp.com/solutions/ai-enablement)
*Platform*
Streamline operations with AI-driven modernization and automation solutions.

- **AI Enablement & Automation** — Facilitate AI Integration
- **Technology Roadmapping** — Strategize IT Development
- **Digital Workplace Enablement** — Enhance Collaboration Tools
- **Workflow Automation** — Streamline Operations
- **Modern Workplace Optimization** — Increase Productivity

### [Cloud Infrastructure](https://compassmsp.com/solutions/cloud-infrastructure)
*Service*
Comprehensive cloud infrastructure management to enhance your IT operations.

- **Azure & AWS Support** — Provides Expert Cloud Platform Support
- **Cloud & Infrastructure** — Enables Comprehensive Cloud Solutions
- **Cloud Strategy & Migration** — Streamlines Your Cloud Transition
- **Data Backup & Recovery** — Safeguards Your Critical Data
- **Infrastructure Management** — Ensures Optimal IT Performance
- **Network Architecture** — Enhances Network Efficiency

### [Scaling Infrastructure](https://compassmsp.com/solutions/scaling-infrastructure)
*Solution*
Provides a comprehensive solution for enhancing infrastructure scalability across cloud and on-prem environments.

- **Azure & AWS Support** — Access Cloud Resources Efficiently
- **Cloud & Infrastructure** — Optimize Resource Allocation
- **Business Continuity & Disaster Recovery** — Safeguard Operations Continuously
- **Data Backup & Recovery** — Ensure Data Integrity
- **Infrastructure Management** — Enhance Operational Efficiency
- **Cloud Strategy & Migration** — Streamline Cloud Transitions
- **Network Architecture** — Build Robust Connectivity Solutions
- **Systems Integration** — Achieve System Cohesion

### [Unified Communications](https://compassmsp.com/solutions/unified-comms)
*Service*
Enhance communication efficiency with integrated telecom and unified communications services.

- **Hosted VoIP** — Enable Flexible Communication
- **Security & Compliance Governance** — Ensure Compliance and Security
- **Telecom & Unified Communications** — Streamline Communication Systems
- **24/7 Service Desk Support** — Ensure Ongoing Assistance
- **Scalable UCaaS** — Grow Communication Capacity
- **Carrier & Connectivity** — Manage Communication Infrastructure
- **Contact Center Solutions** — Optimize Customer Engagement

### [Compliance & Risk](https://compassmsp.com/solutions/compliance-risk)
*Solution*
Ensure compliance and manage risk across industries effectively.

- **Audit-Ready Documentation** — Prepares Documentation For Audits
- **HIPAA + HITRUST** — Achieves HIPAA Compliance
- **NIST Framework** — Implements NIST Framework
- **Risk Assessment & Guidance** — Conducts Risk Assessment
- **Regulated Industries** — Guides Regulated Industries

### [vCISO & Security Advisory](https://compassmsp.com/solutions/cybersecurity-advisory/vciso)
*Service*
Enhance your security posture with expert vCISO guidance and customized advisory services.

- **vCISO Services** — Delivers Strategic Security Leadership
- **Security Advisory** — Supports Governance And Risk Decisions
- **Compliance Management** — Ensures Regulatory Compliance
- **Custom Risk Assessments** — Identifies Unique Organizational Risks
- **24/7 Support** — Provides Continuous Security Support

### [Incident Response](https://compassmsp.com/solutions/cybersecurity-advisory/apex-security#ir)
*Service*
Comprehensive incident response services to manage and mitigate cyber threats effectively.

- **Incident Response Planning** — Ensure Effective Planning
- **IR Readiness** — Achieve High Readiness
- **24/7 Incident Support** — Round-the-Clock Availability
- **Post-Incident Analysis** — Learn from Every Incident

## Market Segments

- **Managed IT Services** (market size $412.7B, CAGR 8.9%): Ongoing outsourced and co-managed IT operations delivering 24/7 monitoring, maintenance, and technology enablement to support day-to-day infrastructure and user support.
- **Cloud infrastructure and migration** (market size $10.2B, CAGR 23.3%): IaaS, DaaS, disaster recovery/business continuity and hybrid/public cloud infrastructure with lift‑and‑shift migrations (Microsoft O365/Azure), cloud portfolio selection and ongoing cloud management.
- **Cybersecurity and incident response** (market size $46.5B, CAGR 20.2%): Threat prevention, detection, core defenses, ransomware protection, incident response planning and 24/7 IR support to reduce breach impact and recovery time.
- **Governance, risk and compliance (GRC)** (market size $50.7B, CAGR 14.2%): Preparation for regulatory audits and standards (for example, NIST, HIPAA, SOC, ISO) including policy and procedure review, readiness assessments, and audit guidance to achieve and maintain compliance.
- **Digital workplace and unified communications** (market size $106.9B, CAGR 11.8%): Digital workplace modernization, collaboration enablement, workflow automation, hosted VoIP, UCaaS and contact center services to improve employee productivity and customer interactions.

## Ideal Customer Profiles

### Regulated Industry Leaders
Regulated sector organizations seeking audit-ready compliance and risk governance.
- Industry: Healthcare, Financial Services, Legal, Government
- Geography: North America, Europe, APAC
- Pain points: Complex regulatory requirements; audit readiness; high risk of non-compliance; scattered documentation
- Business goals: Achieve regulatory compliance; streamline audits; reduce risk; improve governance
- Positioning: Regulated industries require governance and risk management; this suite provides audit-ready documentation and leadership to simplify audits and reduce risk.

#### Persona: Compliance Officer
- Needs: Up-to-date regulatory guidance, audit-ready documentation, evidence of controls
- Goals: Maintain regulatory compliance, pass audits without gaps
- Challenges: Managing regulatory changes, keeping controls documented
- Pain points: Manual evidence gathering, scattered policy documents
- Solution: Leverages Compliance & Risk for risk assessments and audit-ready documentation, and vCISO & Security Advisory for governance and ongoing guidance.

#### Persona: CISO
- Needs: Security governance, strategic risk guidance, scalable controls
- Goals: Reduce enterprise risk, align security with business objectives
- Challenges: Communicating risk to executives, budget constraints
- Pain points: Fragmented toolset, slow incident response
- Solution: Cybersecurity & Advisory for core defense and risk guidance, and vCISO & Security Advisory for leadership; Incident Response planning for preparedness.

#### Persona: Audit Manager
- Needs: Documented controls evidence, audit trails, remediation tracking
- Goals: Successful audits with minimal findings
- Challenges: Gathering evidence from multiple systems, tracking remediation
- Pain points: Manual data collection, audit findings delays
- Solution: Supports audits with Compliance & Risk and Cybersecurity & Advisory, including Audit-Ready Documentation and remediation tracking.

### Mid-Market Technology And Services Firms
Mid-market tech and professional services firms seeking modernization and robust security.
- Industry: Technology, Professional Services, MSPs
- Geography: North America, Europe
- Pain points: Legacy systems; security posture; compliance gaps
- Business goals: Accelerate modernization; improve security; reduce downtime
- Positioning: For mid-market tech and services firms pursuing modernization and resilient security, this suite accelerates cloud adoption and automation while strengthening governance.

#### Persona: IT Director
- Needs: Clear modernization roadmap, reliable cloud operations, cost control
- Goals: Deliver efficient IT modernization with minimal disruption
- Challenges: Balancing speed and risk, managing vendor ecosystem
- Pain points: Sprawl of tools, overlapping capabilities
- Solution: Uses AI Modernization for automation, Cloud Infrastructure for deployment and migration, Cybersecurity & Advisory for governance and risk management, and Incident Response for preparedness if needed.

#### Persona: Security Manager
- Needs: Threat protection, compliance alignment, incident response planning
- Goals: Improve security posture and response capabilities
- Challenges: Fragmented security tools, alert fatigue
- Pain points: Managing multiple vendors, manual configuration
- Solution: Cybersecurity & Advisory for core defense and risk guidance; vCISO for security leadership; Incident Response for preparedness.

#### Persona: Cloud Architect
- Needs: Scalable architecture, migration plans, automation
- Goals: Migrate to cloud at scale with reliability and cost effectiveness
- Challenges: Migration complexity, compliance during migration
- Pain points: Downtime risk, data loss risk
- Solution: Cloud Infrastructure for migration and strategy; AI Modernization for workflow automation

### Healthcare Providers And Life Sciences
Healthcare providers seeking HIPAA/HITRUST alignment and robust data protection.
- Industry: Healthcare, Life Sciences
- Geography: North America, Europe
- Pain points: Regulatory compliance, patient data protection, risk management
- Business goals: HIPAA/HITRUST readiness, secure data handling, audit readiness
- Positioning: Healthcare providers require HIPAA/HITRUST alignment and robust data protection, with proactive security governance to deliver patient care securely.

#### Persona: HIPAA/HITRUST Compliance Officer
- Needs: Up-to-date regulatory guidance, evidence of controls, audit readiness
- Goals: Maintain HIPAA/HITRUST compliance, avoid penalties
- Challenges: Keeping up with changes in health regulations, feedback loops with clinical teams
- Pain points: Fragmented policy evidence, slow remediation
- Solution: Compliance & Risk for HIPAA/HITRUST; Audit-Ready Documentation; vCISO for governance; Cloud Infrastructure for secure data handling

#### Persona: IT Director (Healthcare)
- Needs: Secure integration of EHR/PHI data with cloud and backups
- Goals: Ensure patient data protection and uninterrupted clinical operations
- Challenges: Interoperability, vendor complexity
- Pain points: Regulatory reporting bottlenecks
- Solution: Cloud Infrastructure, Data Backup & Recovery, Cybersecurity & Advisory

#### Persona: Security & Privacy Officer
- Needs: Threat protection, privacy controls, incident response
- Goals: Protect patient data and respond swiftly to incidents
- Challenges: Balancing privacy with access needs
- Pain points: Insufficient real-time monitoring
- Solution: Cybersecurity & Advisory (Core Defense, Incident Response) and HIPAA/HITRUST alignment

### Education, Nonprofit And Public Sector
Education, nonprofit and public sector organizations seeking scalable security and collaboration.
- Industry: Education, Nonprofit, Public Sector
- Geography: North America, EMEA
- Pain points: Budget constraints, governance compliance, need for reliable communications
- Business goals: Secure operations, modernize IT, cost control
- Positioning: Public sector and education organizations can modernize communications and IT securely through scalable cloud services, governance, and reliable support.

#### Persona: IT Manager (Education and Public Sector)
- Needs: Cost-effective modernization, reliable service desk, regulatory compliance
- Goals: Improve IT services and governance while staying within budget
- Challenges: Limited funding, complex procurement
- Pain points: Vendor management, patch management
- Solution: Unified Communications, Cloud Infrastructure, Managed IT, and vCISO & Security Advisory for governance

#### Persona: Network / UC Administrator
- Needs: Stable UCaaS, secure network connectivity
- Goals: Ensure reliable communications across sites
- Challenges: Inter-site connectivity, legacy networks
- Pain points: Downtime, integration issues
- Solution: Unified Communications and Cloud Infrastructure for scalability and reliability

#### Persona: CIO / Technology Leader
- Needs: Strategic alignment, procurement efficiency, risk management
- Goals: Modernize IT while maintaining budget and compliance
- Challenges: Limited budgets, heavy governance cycles
- Pain points: Long procurement cycles
- Solution: vCISO & Security Advisory for governance and compliance; Cloud Infrastructure for modernization; Managed IT for service delivery