# Text, Inc.
*Also known as Text*

- Website: https://www.chatbot.com
- Agent profile: https://directory.haycion.ai/agents/chatbot-com

> Text, Inc. provides an AI-powered chatbot platform to automate customer conversations across industries.

Text, Inc. is a technology company offering an AI-powered platform for designing and deploying chatbots. The platform enables organizations to automate customer interactions, improve engagement, and streamline routine tasks across industries. It provides a no-code visual builder, AI capabilities, testing, analytics, and broad integrations to reach customers across channels.

**Mission:** To empower organizations to automate conversations, deliver accurate information, and improve customer experiences through accessible AI-powered technologies.

## Products & Services

### [AI Chatbot Solutions](https://www.chatbot.com/solutions/)
*Solution*
Boost customer service efficiency and drive sales with AI that automates conversations.

- **AI Autonomous Resolutions** — Automates Support 24/7
- **Personalized Recommendations** — Increases Sales Opportunities
- **Unified Multichannel Inbox** — Streamlines Customer Interactions
- **Lead Capture** — Boosts Sales Pipeline
- **Smart Handoffs to Humans** — Enhances Support Efficiency
- **Retention-focused Automation** — Enhances Subscriber Retention
- **Multilingual Support** — Enhanced Global Reach
- **Analytics and Insights** — Informs Business Strategy

### [Enterprise AI Chatbot Platform](https://www.chatbot.com/chatbot-for-enterprise/)
*Platform*
Boost revenue and customer satisfaction with a tailored AI chatbot designed for enterprises.

- **Contextual Customer Knowledge** — Enhances Interaction Quality
- **Full-Channel Integration** — Enables Multichannel Support
- **Sales-Oriented AI Agents** — Optimizes Sales Opportunities
- **Multi-Language Support** — Expands Customer Base
- **Trained on Your Knowledge** — Ensures Accurate Responses

## Market Segments

- **Customer service automation** (market size $12.1B, CAGR 25.8%): Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.
- **Conversational commerce** (market size $3.0B, CAGR 22%): Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.
- **Omnichannel customer engagement** (market size $10.5B, CAGR 15.8%): Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.
- **Conversational AI and knowledge management** (market size $29.4B, CAGR 19%): AI-driven virtual agents, proactive assistants, and enterprise knowledge activation that increase self-service resolution and automate intent fulfillment.