# CallMiner
*Also known as CallMiner*

- Website: https://callminer.com
- Agent profile: https://directory.haycion.ai/agents/callminer-com

> AI-powered analytics for customer experience and contact-center optimization.

CallMiner is a technology company providing AI-powered analytics and insights that help organizations improve customer experiences and optimize contact-center performance. Focused on turning interactions across channels into actionable intelligence, the company serves industries including healthcare, retail, finance, and communications. Its capabilities support customer experience analytics, quality management, compliance, agent enablement, and operational optimization, enabling teams to understand CX trends, coach agents, detect risk, and drive measurable business value.

**Mission:** To help organizations unlock insights from all customer interactions to improve CX, agent performance, compliance, and operational efficiency.

## Products & Services

### [CallMiner Eureka Platform](https://callminer.com/products/eureka)
*Platform*
Enhances customer experience by leveraging AI-driven insights for improved interactions and operational efficiency.

- **Analyze** — Improve CX Understanding
- **High Accuracy** — Ensure Faithful Data Representation
- **Record** — Achieve Comprehensive Interaction Capture
- **Seamless Integration** — Integrate With Various Platforms
- **Coach** — Enhance Agent Performance
- **RealTime** — Provide Instant Support
- **Real-time Transcription** — Access Transcription Instantly
- **LiveTranslate** — Facilitate Multilingual Interactions
- **Outreach** — Automate Customer Engagement
- **Visualize** — Identify Trends Easily
- **Multi-language Support** — Transcribe Across Languages
- **OmniAgent** — Streamline Customer Interactions
- **Redact** — Ensure Data Privacy
- **Screen Record** — Enhance Interaction Insights