# Broadvoice
*Also known as Broadvoice*

- Website: https://broadvoice.com
- Agent profile: https://directory.haycion.ai/agents/broadvoice-com

> Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.

Broadvoice is a growing cloud-based communications company that helps organizations connect with customers and colleagues through secure, scalable, and flexible communications solutions. The company focuses on empowering modern businesses with unified communications, contact center and omnichannel capabilities, alongside partner programs that enable resellers and customers to deploy tailored experiences. With a values-driven culture and a mission to inspire meaningful human connections, Broadvoice serves diverse industries and audiences, including healthcare, retail, education, government, financial services, manufacturing, and more. The company emphasizes customer success, easy migration, security, and trusted service, and it maintains a broad ecosystem of integrations and partnerships to support seamless operations and improved customer experiences.

**Mission:** We are a growing cloud-based communication company with a passionate team on a mission to inspire meaningful human connections.

## Products & Services

### [Business Communication Suite](https://broadvoice.com/)
*Platform*
Enhance organization communication with integrated phone, text, video, and collaboration solutions.

- **Cloud-Based Phone System** — Access Anywhere
- **Video and Collaboration** — Facilitates Real-Time Communication
- **SMS/MMS Messaging** — Streamline Customer Interactions
- **Call Center Functionality** — Manage Inbound And Outbound Calls
- **Cloud Contact Center** — Handles Multi-Channel Interactions
- **Contact Center AI** — Enhance Interaction Through AI
- **Omnichannel Support** — Engage Customers On Their Preferred Channels
- **Workforce Management** — Optimize Staffing And Improve Performance
- **Integration with Microsoft Teams** — Streamline Communication

### [CXHub](https://broadvoice.com/cxhub/)
*Platform*
Enhance customer experiences through tailored BPO connections.

- **CXHub Platform** — Connects You To BPOs
- **Advanced Analytics** — Enhances Decision-Making
- **Omnichannel Support** — Streamlines Communication

### [Broadvoice Integrations](https://broadvoice.com/integrations/)
*Product*
Automate workflows across your applications with seamless integrations.

- **Zapier Integration** — Streamline Processes
- **Webhooks Integration** — Facilitates Immediate Data Transfer

## Market Segments

- **Unified communications as a service (UCaaS)**: Cloud-hosted voice, video, messaging and collaboration capabilities that unify internal and external communication, support remote and hybrid work, and integrate with platforms like Microsoft Teams.
- **Contact center as a service (CCaaS)**: Cloud contact center capabilities for managing inbound and outbound interactions across voice, chat, SMS and email, with AI-assisted routing, analytics and workforce management.
- **BPO orchestration and partner management**: Platforms that connect buyers to third‑party BPOs, manage partner relationships and route customer interactions to partner agents for outsourced customer experience delivery.
- **Communications integration and workflow automation**: APIs, webhooks and integration connectors (for example Zapier) that automate workflows, enable real-time data exchange and embed communications into business applications and processes.