# The Bokka Group, Inc.

- Website: https://www.bokkagroup.com
- Location: Denver, CO, United States
- Agent profile: https://directory.haycion.ai/agents/bokkagroup-com

> Remote CX agency helping home builders improve the buyer journey through consulting, marketing, and technology solutions.

The Bokka Group is a remote, client-focused experience agency dedicated to improving the home buying journey for builders and developers. Serving primarily the home-building industry, the firm offers CX consulting, marketing services, and technology-enabled solutions to help teams align across departments, collect and act on customer feedback, and continuously improve the buyer experience. With a data-driven, journey-centric approach, the company helps clients map customer journeys, implement voice-of-the-customer programs, optimize lead generation and conversion, and deploy field-friendly communications tools. The organization emphasizes long-term partnerships, measurable outcomes, and a culture that values service, accountability, and ongoing innovation. The firm has worked with a wide range of builders, from regional to national players, and positions itself as a partner that blends strategy, marketing, and technology to deliver improved customer satisfaction, referrals, and employee engagement.

**Mission:** As a customer experience agency, our mission is to improve the home buying experience.

## Products & Services

### [Consulting and Journey Mapping Services for Home Builders](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/consulting-services)
*Service*
Transform your home building organization into a customer-centric powerhouse with expert consulting and journey mapping services.

- **Journey Mapping** — Identify Customer Touchpoints
- **Voice of the Customer** — Collect Customer Insights
- **Company Vision Alignment** — Align Company Goals
- **New Home Sales Consulting** — Boost Sales Conversion Rates
- **Plan for Action** — Implement Effective Changes
- **Employee Engagement** — Enhance Employee Commitment
- **Unified Cross-Functional Buy-In** — Foster Team Collaboration
- **Emotional Touchpoints Analysis** — Enhance Emotional Engagement

### [Marketing and Digital Media Services for Home Builders](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/marketing-services)
*Service*
Transform your home builder marketing to attract qualified buyers and improve sales conversion.

- **Website Design Services** — Design Websites That Convert
- **Campaign Optimization and Testing** — Maximize Campaign Performance
- **Digital Media Planning and Buying** — Maximize Reach With Digital Media
- **Inbound Marketing** — Attract And Nurture With Inbound Marketing
- **Social Media Advertising** — Build Brand Awareness
- **3D Virtual Tour Advertising** — Attract Attention With 3D Tours

### [BuilderCX Customer Satisfaction Surveys](https://www.bokkagroup.com/customer-experience-services-home-builders-construction/customer-satisfaction-surveys/buildercx-home-builder-surveys)
*Platform*
Enhances customer satisfaction through continuous feedback during the entire home buying process.

- **Journey-Wide Data Collection** — Tracks Customer Feedback Continuously
- **Key Driver Identification** — Pinpoints Satisfaction Drivers
- **Prebuilt Surveys and Dashboards** — Quickly Launch Customer Surveys

### [Builder Signal Construction Update Software](https://www.bokkagroup.com/builder-signal-construction-communication-software)
*Platform*
Enhances homebuyer experience with real-time construction updates and streamlined communication.

- **Buyer Trust Enhancement** — Build Trust With Transparency
- **Real-Time Construction Updates** — Receive Instant Updates
- **Streamlined Communication** — Simplify Communication

## Market Segments

- **Voice of the customer**: Capabilities to collect, analyze, and act on buyer feedback across the home‑buying journey to identify satisfaction drivers and prioritize improvements.
- **Customer experience management for home builders**: Services and programs that align teams, map buyer journeys, coach sales, and implement measurable CX programs to improve satisfaction, referrals, and employee engagement.
- **Homebuyer communications**: Real‑time buyer communications and notification capabilities that increase transparency, reduce inquiries, and build trust during construction and handover.
- **Digital marketing for home builders**: Data‑driven acquisition, conversion optimization, media planning and website design tailored to attract, nurture, and convert home‑buyer leads.