# BigPanda
*Also known as BigPanda*

- Website: https://www.bigpanda.io
- Agent profile: https://directory.haycion.ai/agents/bigpanda-io

> AI-powered IT operations platform helping enterprises automate incident detection, analysis, and resolution.

BigPanda is a software company providing an enterprise-grade, AI-powered IT operations platform designed to help IT operations, incident management, IT service management, and site reliability engineering teams automate and accelerate the end-to-end handling of incidents. By combining AI-driven analysis with automated workflows, it aims to reduce detection-to-resolution times, minimize outages, and improve the efficiency and resilience of digital services. The company serves a global client base across industries and offers a broad ecosystem of integrations, educational resources, and professional services to support deployment and adoption.

**Mission:** To empower IT and engineering teams with AI-driven automation that improves incident response, reduces outages, and increases operational efficiency across complex digital environments.

## Products & Services

### [Agentic ITOps Platform](https://www.bigpanda.io/our-product/)
*Platform*
Automate IT Operations from Detection to Resolution with AI Efficiency.

- **AI detection & response** — Detects Incidents Automatically
- **AI incident assistant** — Streamlines Incident Management
- **AI incident prevention** — Prevents Future Incidents
- **IT knowledge graph** — Facilitates Root-Cause Analysis
- **Integrations** — Seamlessly Integrates with Tools

## Market Segments

- **AIOps platforms**: Capabilities that apply machine learning to ingest and correlate monitoring and observability data, detect anomalies and incidents, and automate remediation to reduce mean time to detection and recovery.
- **Incident management and response**: Capabilities that orchestrate incident triage, investigation, collaboration, runbook automation, and lifecycle tracking to accelerate resolution and post‑incident analysis.
- **ITSM integration and service reliability**: Capabilities that integrate monitoring and incident data with ITSM systems (for example ServiceNow and Jira), link assets and services via knowledge graphs, and automate ticketing and workflows to improve service reliability and SRE practices.