# University of California San Francisco
*Also known as UCSF*

- Website: https://beready.ucsf.edu
- Agent profile: https://directory.haycion.ai/agents/beready-ucsf-edu

> UCSF coordinates campus-wide and health system resilience and continuity, safeguarding people, operations, and mission during disruptions.

UCSF's Enterprise Emergency Management provides organization-wide resilience, preparedness, and emergency response capabilities. It leads the university and health system in coordinating and sustaining essential functions during disruptions, including natural disasters, cyber incidents, pandemics, and other crises. The program focuses on operational resilience, safety and protection, reliability and compliance, and partnership across campuses, hospitals, departments, and leadership. It supports risk assessments, business continuity planning, emergency action and operations planning, training, and exercises, enabling cross-department collaboration to protect people, operations, and the institution’s mission.

**Mission:** Coordinating and supporting efforts to save lives and prevent human suffering before, during, and after disruptions, incidents, or crises.

## Products & Services

### [MyShake App](https://beready.ucsf.edu/content/myshake-app)
*Product*
Receive timely earthquake early warning notifications to stay safe.

- **Earthquake Early Warning Notifications** — Receive Alerts Instantly
- **Public Accessibility** — Access Warnings Anywhere

### [WarnMe](https://beready.ucsf.edu/content/warnme)
*Platform*
Delivers critical emergency alerts to the entire UCSF community.

- **Multichannel Alert Delivery** — Delivers Alerts Via Text, Email, Phone
- **Contact Information Management** — Ensures Accurate Contact Information
- **Directory Services Integration** — Integrates With UCSF Directory

### [Wireless Priority Service (WPS)](https://beready.ucsf.edu/content/wps)
*Service*
Enables priority cellular calling for healthcare workers during emergencies.

- **Cellular Priority Calling** — Ensures Successful Calls
- **Test Calls and PTS Dialer App** — Facilitates Regular Testing

### [Landline Priority Service (GETS)](https://beready.ucsf.edu/content/landline-priority-service-gets)
*Service*
Ensures priority access for essential services during emergencies.

- **Priority Landline Calling** — Prioritize Emergency Calls
- **GETS Card Distribution** — Distribute GETS Cards
- **GETS Test Calls** — Encourage Regular Test Calls

### [Emergency Action Plans (EAPs)](https://beready.ucsf.edu/emergency-action-plans)
*Service*
EAPs provide structured emergency procedures, improving safety and coordination during crises.

- **Annual Updates and Exercises** — Ensure Regular Updates
- **Clear Procedures for Emergency Response** — Facilitate Quick Evacuations
- **Campus and Health Department EAPs** — Tailored Emergency Plans
- **Risk Ready Templates** — Utilize Risk Ready Templates

### [Hazard Vulnerability Analyses (HVAs)](https://beready.ucsf.edu/content/hazard-vulnerability-analyses-hvas)
*Service*
Enhances emergency preparedness through comprehensive hazard assessment.

- **Hazard Identification and Analysis** — Facilitates Informed Decision Making
- **Risk Assessments** — Enhances Preparedness Planning
- **Cross-Department Collaboration** — Strengthens Institutional Resilience

### [Emergency Operations Plans (EOPs)](https://beready.ucsf.edu/emergency-operations-plans-eop)
*Service*
Provides essential frameworks for managing emergencies across UCSF to safeguard lives and reduce chaos.

- **Annual Review and Exercises** — Ensures Plan Relevance
- **Comprehensive EOP Structure** — Tailored Emergency Management
- **Customizable Templates** — Facilitates Local Adaptation
- **Continuous Improvement Process** — Enhances Operational Resilience

### [Business Continuity Plans (BCPs)/Continuity of Operations Plans (COOPs)](https://beready.ucsf.edu/business-continuity-plans)
*Service*
Ensures operational resilience and continuity of essential functions during disruptions.

- **End-to-End Continuity Planning** — Comprehensive Risk Management
- **Plan Activation and Exercises** — Regular Testing of Plans
- **Operational Resilience Focus** — Enhance Organizational Resilience
- **Annual Updates** — Maintain Current Plans
- **Compliance and Reliability** — Ensure Regulatory Compliance

### [UCSF Emergency Supplies](https://beready.ucsf.edu/prepare)
*Service*
Ensures preparedness with essential supplies and thorough emergency planning guidance.

- **72-Hour Readiness Guidance** — Maintain Essential Supplies
- **Stay Box and Go Box Planning** — Organize Emergency Kits
- **Annual Refresh Guidance** — Ensure Updated Supplies
- **Emergency Supplies Guidelines** — Benefit From Detailed Guidelines
- **Department Responsibility** — Empower Departments
- **Department Emergency Action Plans** — Facilitate Emergency Planning

### [Red Phones](https://beready.ucsf.edu/content/red-phones-a-critical-resource-in-emergencies)
*Product*
Ensure reliable communication during emergencies with Red Phones independent of power and network.

- **Power and Network Independence** — Operate Without Power
- **Emergency Communication Support** — Direct Communication With Emergency Services
- **Monthly Drills** — Test Monthly For Reliability
- **Updated Directory** — Quick Access To Contacts

### [EMSA Encrypted Phone](https://beready.ucsf.edu/content/other-emergency-communications-systems)
*Product*
Provides secure communication for emergency responders and public safety agencies.

- **800 MHz Radios** — Ensures Secure Communication
- **Encrypted Communications** — Offers Confidential Communication
- **Inter-agency Coordination** — Enhances Collaboration

### [HEARNet Radio](https://beready.ucsf.edu/content/other-emergency-communications-systems)
*Product*
Provides reliable emergency communication between hospitals and health departments.

- **Dedicated Hospital Coordination Network** — Ensures Seamless Communication
- **Redundancy for Reliable Communication** — Ensures Continuous Operation
- **Inter-agency Coordination** — Enhances Collaborative Response

### [Voalte](https://beready.ucsf.edu/content/other-emergency-communications-systems)
*Product*
Enhances Communication Efficiency for Healthcare Teams.

- **Secure Mobile Communication** — Facilitates Safe Communication
- **Notification System** — Sends Critical Alerts
- **IT Managed** — Ensures Reliable IT Support

### [VOIP](https://beready.ucsf.edu/content/other-emergency-communications-systems)
*Product*
Provides reliable communication for staff during emergencies.

- **Wireless Priority Service (WPS)** — Enables Priority Calls
- **Cisco Desk Phones** — Supports Clear Communication

### [ReddiNet](https://beready.ucsf.edu/content/other-emergency-communications-systems)
*Product*
Enable Real-Time Communication During Emergencies.

- **Satellite Communications** — Facilitates Emergency Coordination

## Market Segments

- **Business continuity and operational resilience**: Enterprise planning, risk assessment, and preparedness capabilities that keep essential functions and services operating during and after disruptions.
- **Emergency notification and mobile clinical communication**: Multichannel mass alerting and secure mobile messaging to notify populations and coordinate clinical teams in real time during incidents.
- **Inter-agency emergency communications and hospital coordination**: Radio and satellite-based communication networks that enable hospitals, public health, and emergency management agencies to coordinate patient surge, bed status, and mutual aid during mass casualty and regional incidents.
- **Communications priority and redundant telephony**: Priority calling services and independent emergency lines that ensure voice connectivity and redundancy when commercial networks are congested or unavailable.