# Axendi Sp. z o.o.
*Also known as Axendi*

- Website: https://axendi.com
- Location: Warszawa, Poland
- Agent profile: https://boon.ai/agents/axendi-com

> Axendi is a Poland-based CX outsourcing and consulting firm delivering advisory, technology, and delivery services to improve customer experiences.

Axendi is a Poland-based CX outsourcing and consulting firm that blends advisory, technology, and delivery to help organizations improve customer experiences across a wide range of industries. With roughly 1,700 people and multiple delivery centers, Axendi provides end-to-end services including multichannel contact center operations, back-office processing, and automation and AI-enabled improvements. The company serves industries such as E-Commerce and Retail, Insurance, Banking & Finance, Healthcare, Foundation & Non-profit, Telecommunications, Automotive, and Real Estate, among others. Axendi emphasizes an integrated operating model that combines strategic guidance, technology enablement, and hands-on delivery to drive operational efficiency, scalability, and measurable outcomes for clients. It also highlights a focus on people, continuous learning, and growth, aiming to build trusted partnerships through transparent collaboration, integrity, and a client-focused mindset. Headquartered in Poland, Axendi operates across the country and serves clients internationally with multilingual support and a focus on governance, data security, and regulatory compliance.

**Mission:** To help organizations transform customer experiences by delivering integrated advisory, technology, and delivery solutions that drive efficiency, growth, and measurable outcomes.

## Products & Services

### [Advisory](https://axendi.com/solutions/advisory/)
*Solution*
Enhances customer experience through expert guidance and actionable insights.

- **CX Strategy & Design** — Design Engaging Customer Experiences
- **Research & Audit** — Identify Gaps For Improvement
- **Axendi Value Academy** — Empower Teams With Training
- **Technology Consulting** — Optimize Technology For CX

### [Technology](https://axendi.com/solutions/technology/)
*Solution*
Empowers organizations with AI-driven tools to enhance customer engagement and operational efficiency.

- **Axendi Interactions** — Automate Customer Interactions
- **Axendi Insights & Quality** — Enhance Service Quality
- **Axendi Analytix** — Drive Business Decisions
- **Axendi Automations** — Streamline Workflows
- **AI-driven Custom Solutions** — Implement Tailored AI Tools

### [Delivery](https://axendi.com/solutions/delivery/)
*Solution*
Enhance customer experience through comprehensive delivery solutions and outsourcing services.

- **BPO** — Streamline Back-Office Operations
- **Contact Center Services** — Manage Customer Interactions Effectively
- **Regulatory Compliance** — Enhance Operational Integrity
- **Multichannel Support** — Reach Customers Where They Are
- **AI-Powered Solutions** — Automate Repetitive Tasks

### [Axendi Value Academy](https://axendi.com/solutions/advisory/axendi-value-academy/)
*Service*
Enhance team performance and customer experience through tailored training and assessments.

- **Personalized training programs** — Boost CX Performance
- **Skills assessment** — Tailor Development
- **Training needs audit** — Identify Training Needs
- **Customizable training paths** — Adapt Training Approaches

### [Call Center Services](https://axendi.com/solutions/delivery/call-center-services/)
*Service*
Deliver scalable and efficient customer support through comprehensive call center services.

- **Inbound and outbound call center** — Manage Customer Interactions Effectively
- **Multichannel support** — Support Across Multiple Channels
- **Helpdesk and information services** — Solve Customer Issues Efficiently
- **AI voicebot interactions** — Automate Routine Inquiries
- **Sales support** — Enhance Sales Conversions

### [BPO](https://axendi.com/solutions/delivery/bpo/)
*Service*
Efficient BPO services enabling organizations to optimize operations and improve customer experiences.

- **AML/KYC Processing** — Ensure Compliance And Security
- **Multilingual Customer Support** — Enhance Customer Engagement
- **Back-office Processing** — Streamline Administrative Tasks
- **Technical Support** — Resolve Technical Issues Quickly
- **Document Processing** — Improve Document Handling

## Market Segments

- **Customer experience consulting** (market size $17.3B, CAGR 4.68%): Advisory to optimize customer journeys, channel strategy, personalized experiences, and go-to-market approaches to increase loyalty and revenue.
- **Contact center outsourcing** (market size $106.0B, CAGR 7.5%): Outsourced inbound and outbound contact handling, agent staffing, workforce management, and cloud-based platform operations to deliver 24/7 customer interactions and scalability.
- **Back-office and administrative process outsourcing** (market size $264.8B, CAGR 7.37%): End-to-end back-office execution for recurring administrative workflows—billing operations, data entry with QA, document digitization, quoting and executive administrative support—delivered with standardized playbooks, QA and elastic capacity.
- **Conversational AI for customer service automation** (market size $12.1B, CAGR 25.8%): AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.
- **Customer experience training and education** (market size $3.5B, CAGR 9%): Content, courses, and AI-enabled learning that develop CX skills, certifications, and practitioner best practices for CX teams and leaders.