# AVOXI
*Also known as AVOXI*

- Website: https://www.avoxi.com
- Location: Atlanta, GA, United States
- Agent profile: https://directory.haycion.ai/agents/avoxi-com

> A global cloud communications provider delivering enterprise voice solutions and analytics for organizations across more than 150 countries.

AVOXI is a global cloud communications company delivering enterprise voice solutions through a scalable cloud platform with global reach, deep analytics, seamless integrations, and AI-ready infrastructure. It serves global teams in over 150 countries and is dedicated to keeping businesses connected through communications. Guided by values of integrity, customer-obsession, transparency, and agility, AVOXI provides reliable voice services, analytics, proactive service, and scalable capabilities for enterprises worldwide.

**Mission:** Keep global businesses connected through the power of communications.

## Products & Services

### [AVOXI Cloud Voice Platform](https://www.avoxi.com/platform/)
*Platform*
Enhance global communications with AVOXI's scalable and AI-ready Cloud Voice Platform.

- **AI-ready Infrastructure** — Support Intelligent Voice Workflows
- **Global Reach** — Enable Global Communication
- **SaaS-based Management** — Automate Management Tasks
- **SIP Trunking & Voice APIs** — Connect Flexibly
- **Proactive Service Monitoring** — Maximize Uptime
- **Number Porting & Testing** — Ensure Continuity
- **Seamless Integrations** — Enhance Existing Environments
- **Voice Analytics** — Gain Operational Insights

### [Virtual Numbers](https://www.avoxi.com/cloud-communications/voice/)
*Product*
Enhance business communications with AVOXI's versatile virtual numbers for local and global reach.

- **Toll-Free** — Provide Free Calls
- **Local DIDs** — Establish Local Presence
- **TrueLocal** — Improve Answer Rates
- **Non-Geographic** — Reach Nationwide Quickly
- **UIFN** — Global Toll-Free Access
- **Vanity Numbers** — Enhance Brand Recognition
- **SMS Enabled** — Integrate SMS Communications

### [Cloud Voice Analytics](https://www.avoxi.com/cloud-communications/analytics-reporting/)
*Product*
Gain valuable insights to enhance call quality and optimize customer experience.

- **Call Insights Metrics** — Evaluate Call Quality
- **Concurrent Calls Report** — Track Call Activity
- **Proactive Testing** — Reduce Downtime
- **Geographic Report** — Optimize Resource Allocation
- **In-Country Number Testing** — Ensure Number Functionality
- **Numbers Report** — Analyze Call Performance

### [Programmable Voice API](https://www.avoxi.com/solutions/programmable-voice-api/)
*Product*
Seamlessly integrate voice capabilities and automate number delivery with AVOXI's programmable API.

- **API-driven integration** — Integrate Voice Services Easily
- **Automation of delivery** — Streamline Number Provisioning
- **Extend footprint** — Broaden Market Reach
- **Session Initiation Protocol (SIP) Management** — Optimize Voice Quality
- **International Number Porting** — Seamless Number Transition

### [SIP Trunking](https://www.avoxi.com/solutions/sip-integration/)
*Service*
Enhance communication with reliable and scalable SIP trunking solutions worldwide.

- **Carrier-grade network** — Ensure High Service Availability
- **SIP integration** — Streamline Operations
- **Global footprint** — Expand Global Reach
- **Security** — Protect Communications
- **Scalability** — Adjust Seamlessly
- **Cost Efficiency** — Lower Communication Expenses

### [TrueLocal Caller ID](https://www.avoxi.com/cloud-communications/voice/truelocal-caller-id/)
*Service*
Improves outbound performance with local caller ID, increasing answer rates by providing a familiar return number.

- **Brand Perception** — Strengthens Brand Trust
- **Increased Answer Rates** — Boosts Answer Rates
- **Two-Way Local Caller ID** — Ensures Local ID Visibility
- **Convenience and Fast Connections** — Facilitates Easy Callbacks
- **Local Market Presence** — Establishes Local Identity

### [Zendesk Integration](https://www.avoxi.com/solutions/integrations/zendesk-support/)
*Service*
Enhance customer support by integrating AVOXI voice with Zendesk for seamless call management.

- **Automatic Call Logging** — Saves Time and Reduces Errors
- **Screen Pops** — Provides Instant Context
- **CTI Integration** — Simplifies Communication
- **Log with Recordings and Notes** — Enhances Review Process
- **Easy Setup** — Quick Installation
- **One-Click Call** — Increases Agent Efficiency

### [Five9 Integration](https://www.avoxi.com/solutions/integrations/five9/)
*Service*
Enhance Five9 contact center operations with global voice integration and streamlined SIP management.

- **Global Coverage** — Access AVOXI’s Global Numbers
- **SIP Integration with Five9** — Integrate SIP for Voice Calls
- **Local Presence and Routing** — Establish Local Presence
- **24/7 Monitoring and Support** — Ensure Continuous Service

### [NICE inContact Integration](https://www.avoxi.com/niceincontact-integration/)
*Service*
Enhance NICE inContact with global voice capabilities for improved customer engagement.

- **Global Coverage** — Expand Global Reach
- **SIP Forwarding** — Seamless Call Integration
- **Cloud Platform Integration** — Manage Numbers Efficiently
- **Two-Way Voice Services** — Enable Complete Communication

### [Webex Integration](https://www.avoxi.com/solutions/sip-integration/webex/)
*Service*
Enhance Webex contact centers with global voice services for seamless communication.

- **Global Coverage** — Access 150+ Countries
- **SIP Forwarding for Webex** — Utilize SIP-Based Routing
- **Two-Way Voice** — Enable Inbound/Outbound Calls

### [Global Coverage](https://www.avoxi.com/global-coverage/)
*Product*
Access thousands of local and toll-free numbers in 150+ countries, ensuring seamless global connectivity for your business.

- **Carrier Network** — Ensures Reliable Voice Services
- **Country Coverage** — Expands Global Reach
- **TrueLocal Caller ID** — Improves Customer Engagement
- **Number Porting** — Facilitates Seamless Transition

## Market Segments

- **Cloud contact center voice**: Voice capabilities designed to deliver global inbound/outbound contact center routing, local presence, and integrations with CCaaS/CRM platforms to support enterprise contact center operations.
- **SIP trunking and carrier connectivity**: Carrier-grade SIP trunk services and global routing that connect enterprise PBX/UC stacks to international PSTN and local carriers for reliable, scalable voice transport.
- **Programmable voice APIs**: API-first voice provisioning and management for developers and platforms to automate number delivery, SIP management, and extend global voice footprints.
- **Global numbering and local presence**: International numbering inventory and local caller identity services (DIDs, toll-free, UIFN, TrueLocal) that create local presence, enable porting, and improve answer rates.
- **Voice analytics and quality monitoring**: Real-time and historical voice quality, call traffic, and proactive testing capabilities used to monitor MOS/jitter/packet loss, optimize routing, and reduce outages.