# Assembled, Inc.
*Also known as Assembled*

- Website: https://www.assembled.com
- Agent profile: https://boon.ai/agents/assembled-com

> A cloud-based workforce management platform that helps support teams optimize staffing and automate agent operations.

Assembled, Inc. provides a cloud-based workforce management platform that helps organizations deliver scalable, high-quality customer support. It serves in-house teams, business-process outsourcing (BPO) partnerships, and AI-enabled agents, offering capabilities to forecast demand, schedule staff in real time, monitor performance, and orchestrate multi-channel interactions. The organization emphasizes real-time analytics, data-driven scheduling, and governance across internal and external teams to improve agent efficiency, reduce wait times, and deliver consistent service. The focus is to solve operational challenges that arise after the big idea by enabling leaders to assemble and manage the best mix of talent and automation to meet customer needs.

**Mission:** We're on a mission to solve the operational challenges that come after the big idea. We're empowering customer support leaders to assemble and manage the best team of in-house, BPO, and AI agents.

## Products & Services

### [AI Workforce Management](https://www.assembled.com/products/workforce-management)
*Platform*
Optimize workforce efficiency with AI and ML-driven scheduling, forecasting, and real-time analytics.

- **AI-Powered Scheduling** — Streamline Scheduling Process
- **ML-Based Forecasting** — Enhance Decision Making
- **Real-Time Visibility** — Monitor Performance Live
- **Real-Time Analytics** — Gain Operational Insight
- **BPO Integration** — Connect External Vendor Systems
- **Vendor Alignment** — Synchronize Staffing Needs
- **Agent Experience Enhancement** — Improve Agent Efficiency
- **Automated Invoice Validation** — Guarantee Billing Accuracy
- **Unified Management for In-House and BPO Teams** — Centralize Workforce Operations
- **Headcount Planning** — Streamline Vendor Collaboration
- **Vendor Management** — Streamline Vendor Coordination

### [AI Copilot](https://www.assembled.com/features/ai-copilot)
*Product*
Enhance agent productivity through real-time assistance and streamlined workflows with AI Copilot.

- **Knowledge Surfacing** — Informs Agent Responses
- **Response Suggestions** — Speeds Up Resolution
- **Automatic Translation** — Enables Multilingual Support
- **Streamlined Handoffs** — Maintains Continuity in Service
- **Reduction of Busywork** — Increases Agent Focus

## Market Segments

- **Contact center workforce management** (market size $2.1B, CAGR 9.5%): Scheduling, shift management, and coverage optimization for customer support contact centers to improve service levels and reduce wait times.
- **Workforce planning and forecasting** (market size $2.5B, CAGR 13%): Analytics and forecasting that combine internal and external talent data to model workforce needs, predict skill gaps, and align staffing to business goals.
- **Blended workforce orchestration** (market size $1.5B, CAGR 15%): Unified orchestration and governance of in-house agents, BPO partners, and AI agents including vendor management and automated invoice validation.
- **Agent assist and knowledge management** (market size $8.8B, CAGR 42%): Capabilities that surface verified answers, suggested responses, and remembered edits to support agents by integrating knowledge bases, semantic search, and context across conversations to reduce handle time and escalation.