# ArenaCX, Inc.
*Also known as ArenaCX*

- Website: https://arenacx.com
- Location: Raleigh, North Carolina, United States
- Agent profile: https://directory.haycion.ai/agents/arenacx-com

> ArenaCX is a global marketplace connecting buyers with CX solution providers.

ArenaCX is a global marketplace and platform that connects buyers of customer experience (CX) solutions with a curated ecosystem of providers, including BPOs, technology partners, and software/engineering partners. It offers partner programs, a content library, and resources to help organizations plan, implement, and optimize CX initiatives while enabling an accessible, end-to-end CX solutions ecosystem.

**Mission:** To connect businesses with CX solutions and partners worldwide, enabling world-class customer experiences through a trusted marketplace and partner ecosystem.

## Products & Services

### [ArenaCX Platform](https://arenacx.com/platform/)
*Platform*
Streamline CX procurement with vetted vendors, fast contracts, and transparent payments.

- **Contract Creation and Signing** — Facilitates Rapid Agreements
- **Global Vendor Marketplace** — Connects With Top Vendors
- **Vendor Discovery** — Eases Vendor Selection
- **Payment and Invoicing Governance** — Ensures Payment Transparency
- **RFP Pricing and Proposals** — Simplifies Proposal Requests
- **Enhanced Filtering Tools** — Searches Tailored Vendors
- **Concierge Support** — Provides Expert Guidance

### [ArenaCX Talent](https://arenacx.com/talent/)
*Service*
Access a global pool of pre-vetted BPO talent for diverse CX roles.

- **Global, multilingual talent network** — Access Multilingual Teams
- **Rigorous vendor vetting** — Ensure Quality and Compliance
- **Flexible engagement models** — Customize Staffing Solutions
- **Cross-vertical CX capabilities** — Enable Diverse CX Functions
- **Concierge Support** — Simplify Vendor Engagement

### [ArenaCX Technology](https://arenacx.com/technology/)
*Product*
Transform your CX operations with a comprehensive technology ecosystem enabling seamless integrations and efficient vendor partnerships.

- **End-to-end CX Technology Stack** — Supports All Critical CX Functions
- **Pre-vetted Technology Partners** — Ensures Quality and Reliability
- **Hardware and Software Partner Network** — Access Diverse Hardware Solutions
- **Integrated Technology Marketplace** — Simplifies Vendor Selection

### [ArenaCX Transformation](https://arenacx.com/transformation/)
*Service*
Accelerate your CX transformation with expert partnerships and tailored solutions.

- **End-to-end transformation services** — Facilitates Comprehensive Solutions
- **Pre-vetted transformation partners** — Connects with Elite Vendors
- **Expert network for CX optimization** — Leverages Specialized Knowledge
- **Guided journey with experts** — Ensures Expert Guidance
- **Customized implementation strategies** — Delivers Tailored Deployments

### [Get Labor for Zendesk](https://www.zendesk.com/marketplace/apps/support/857931/get-labor/)
*Product*
Instant access to high-quality outsourcing partners through Zendesk integration for flexible staffing solutions.

- **Global Labor Partner Network** — Connect With Top Providers
- **Verified Providers** — Ensure Quality Service
- **Zendesk Marketplace Integration** — Streamline Labor Acquisition
- **On-Demand Staffing** — Scale Teams Effortlessly
- **Flexible Engagement Terms** — Adapt to Business Needs

### [ArenaCX Partner Programs](https://arenacx.com/partner-programs/)
*Service*
Enable growth through customized partner programs and collaborative opportunities.

- **Partner Ecosystem and Revenue Opportunities** — Increase Revenue Potential
- **Channel Partner Track** — Expand Customer Reach
- **BPO/Talent Partner Track** — Connect With Labor Leads
- **Software Partner Track** — Enhance Software Sales

## Market Segments

- **CX sourcing and vendor discovery**: Marketplaces and sourcing workflows that help buyers scope CX projects, discover and vet vendors, run RFPs, and shortlist providers for outsourcing and procurement.
- **Outsourced contact center staffing and multilingual talent**: Access to pre-vetted BPOs and scalable staffing (on-demand, dedicated teams) that supply multilingual contact center and back‑office CX labor.
- **CX technology procurement and integration**: Procurement and selection of contact center platforms, WFM, QA, AI and related hardware with pre-vetted vendors and support for deployment and integration.
- **CX transformation and implementation services**: Consulting, systems integration, managed services, training, and implementation offerings that accelerate CX modernization and platform rollouts.
- **Partner program enablement and channel management**: Programs and go-to-market enablement for BPO, channel, and software partners including co-marketing, program management, lead exposure, and revenue channels.

## Ideal Customer Profiles

### CX Procurement And Vendor Management
Vendor sourcing and governance for enterprise CX programs.
- Industry: Technology, Outsourcing, and Global Enterprises
- Geography: Global
- Pain points: Slow vendor discovery, fragmented data, lengthy RFP cycles, governance risks
- Business goals: Shorten procurement cycles, improve vendor quality, ensure governance, scale CX programs globally
- Positioning: A global CX marketplace and partner ecosystem that simplifies sourcing, contracting, and managing CX programs across talent, technology, and transformation partners.

#### Persona: Chief Procurement Officer
- Needs: Comprehensive vendor data, governance, and risk management
- Goals: Shorten cycle times, reduce spend, ensure governance
- Challenges: Siloed data, complex contracts, global compliance
- Pain points: Manual processes, lengthy approvals
- Solution: ArenaCX Platform consolidates vendors, automates contracts via templates, and provides governance workflows; Concierge support guides vendor selection.

#### Persona: Head Of CX Sourcing
- Needs: Clear evaluation criteria, efficient RFPs
- Goals: Identify best-fit CX vendors quickly
- Challenges: Time-consuming vetting, tool integration
- Pain points: Slow decision making
- Solution: RFP Pricing and Proposals, Vendor Discovery, Concierge Support to accelerate selection.

#### Persona: Vendor Manager
- Needs: Contract terms, SLA tracking, invoice accuracy
- Goals: On-time deliveries and payments
- Challenges: Fragmented invoicing, inconsistent performance data
- Pain points: Payment delays, contract compliance
- Solution: ArenaCX Platform: Contract Creation and Signing; Payment and Invoicing Governance.

### Technology Partners And Systems Integrators
Technology partners and systems integrators seeking co-sell opportunities.
- Industry: Technology, Software, and Systems Integration
- Geography: Global
- Pain points: Difficulty reaching buyers, fragmented partner ecosystems, complex co-sell terms
- Business goals: Increase partner-driven deals, accelerate go-to-market, expand reach
- Positioning: A unified platform and partner ecosystem that enables technology partners and buyers to execute joint GTM, vetting, and procurement efficiently.

#### Persona: Partner Alliance Manager
- Needs: Access to buyer leads, joint GTM, scalable programs
- Goals: Increase partner-driven deals, expand market reach
- Challenges: Limited visibility into buyer needs, complex co-sell terms
- Pain points: Onboarding bottlenecks, inconsistent messaging
- Solution: ArenaCX Partner Programs and Platform enable faster co-sell with pre-vetted assets and partner enablement.

#### Persona: Solutions Architect
- Needs: Vendor tech compatibility, integration specs
- Goals: Identify interoperable CX technologies
- Challenges: Finding vetted partners
- Pain points: Unclear integration requirements
- Solution: ArenaCX Technology and Platform with concierge support for technical evaluation.

#### Persona: Channel Marketing Manager
- Needs: Co-marketing opportunities, pipeline visibility
- Goals: Qualified leads, joint campaigns
- Challenges: Coordination with multiple partners
- Pain points: Fragmented data and inconsistent messaging
- Solution: ArenaCX Partner Programs and Platform for shared campaigns and partner enablement.

### Zendesk Customers Needing Staffing
Zendesk users seeking scalable CX labor.
- Industry: Technology, Customer Support, SaaS
- Geography: Global
- Pain points: Demand spikes, skill gaps, geographic staffing challenges
- Business goals: Scale support operations, meet SLAs, reduce cost per contact
- Positioning: A marketplace and labor network that quickly provisions multilingual CX talent and integrates with Zendesk to scale support operations.

#### Persona: Support Operations Manager
- Needs: On-demand staffing, scalable teams, language support
- Goals: Meet demand spikes, maintain service levels
- Challenges: Internal staffing limits
- Pain points: Time-to-hire, outsourcing complexity
- Solution: Get Labor for Zendesk for quick staffing; ArenaCX Talent for multilingual agents.

#### Persona: Customer Support Director
- Needs: Quality, SLA adherence, cost control
- Goals: Improve CSAT, lower cost per contact
- Challenges: Cost variability, staffing constraints
- Pain points: Labor cost fluctuations
- Solution: ArenaCX Platform for vendor mgmt and Get Labor for Zendesk for staffing needs.

#### Persona: Zendesk Administrator
- Needs: Zendesk integration and provisioning
- Goals: Seamless agent provisioning
- Challenges: Vendor onboarding delays
- Pain points: Manual provisioning, data synchronization
- Solution: Get Labor for Zendesk integration and ArenaCX Platform

### CX Transformation And Systems Integration
CX transformation and SI/MSP partners coordinating end-to-end projects.
- Industry: Technology, Professional Services, and Global Enterprises
- Geography: Global
- Pain points: Fragmented transformation efforts, vendor coordination, long time-to-value
- Business goals: Accelerate CX transformation, align tech stacks, optimize journeys
- Positioning: A unified platform coordinating transformation partners, providing vetted experts, and governance to accelerate CX outcomes.

#### Persona: CX Transformation Director
- Needs: End-to-end transformation, curated partners
- Goals: Deliver program on-time and on-budget
- Challenges: Vendor coordination across multiple partners
- Pain points: Scope creep
- Solution: ArenaCX Transformation, Platform, Pre-vetted transformation partners.

#### Persona: Engagement Manager
- Needs: Guided journey, pre-vetted partners
- Goals: Efficient project delivery
- Challenges: Vendor onboarding delays
- Pain points: Contracting complexity
- Solution: ArenaCX Platform, Concierge Support, Pre-vetted transformation partners.

#### Persona: Systems Integrator Consultant
- Needs: Access to buyers and co-delivery opportunities
- Goals: Win more projects
- Challenges: Finding aligned opportunities
- Pain points: Siloed opportunities
- Solution: ArenaCX Transformation, Platform, Partner Programs