# Alpharun
*Also known as Alpharun*

- Website: https://alpharun.com
- Agent profile: https://directory.haycion.ai/agents/alpharun-com

> Alpharun provides AI-powered coaching, QA, and analytics for high-volume call centers to improve agent performance and revenue outcomes.

Alpharun is a software company that provides an AI-powered coaching, quality assurance, and analytics platform for high-volume call centers. The platform helps sales and service teams improve performance by delivering real-time guidance, automated QA across calls, coaching playbooks, and actionable insights that inform training and operations. Alpharun serves teams in Medicare, insurance, home services, and other regulated sectors, focusing on consistent coaching, faster ramp times, and measurable improvements in close rates and customer outcomes.

**Mission:** To empower high-volume call centers to coach, monitor, and optimize agent performance with AI-powered guidance and analytics.

## Products & Services

### [Alpharun AI Sales Coaching and QA Platform](https://www.alpharun.com/)
*Platform*
Elevate sales performance with Alpharun's AI coaching and analytics tools for call centers.

- **100% Call Scoring** — Ensures Compliance and Consistency
- **Custom Playbooks** — Creates Actionable Coaching Resources
- **Real-Time Coaching on Live Calls** — Enhances Interaction Quality
- **AI Voice Agents** — Automates Routine Tasks
- **Enterprise-Grade Security and Compliance** — Guarantees Data Safety
- **CCaaS Integrations** — Seamlessly Integrates with Existing Systems
- **Manager Digests and Coaching Notes** — Facilitates Ongoing Development

## Market Segments

- **Call center coaching and quality assurance**: Capabilities that deliver automated QA, data-driven playbooks, manager digests, and coaching workflows to improve agent performance and shorten ramp times in high-volume contact centers.
- **Real-time call guidance**: Capabilities that provide live, contextual prompts and coaching during agent interactions to increase adherence to scripts, improve close rates, and ensure consistent customer experiences.
- **AI voice agents for contact centers**: Conversational AI agents that handle booking, after-hours lead qualification, and routine follow-ups to automate repetitive tasks and free human agents for higher-value work.
- **Call compliance monitoring and auditable scoring**: Automated monitoring and 100% interaction scoring against regulatory and sales compliance rules, with auditable records and enterprise-grade security for regulated industries.