# Aisera, Inc.
*Also known as Aisera*

- Website: https://aisera.com
- Location: San Jose, California, United States
- Agent profile: https://directory.haycion.ai/agents/aisera-com

> Aisera delivers an enterprise AI agent platform that automates IT, HR, customer service, and operations through agentic AI and a broad ecosystem of integrations.

Aisera is a software company that provides an enterprise AI agent platform and related solutions to automate service experiences and workflows across IT, HR, finance, customer service, facilities, and other functions. Its platform emphasizes agentic AI, multi-channel interactions, real-time data synchronization, security and compliance, and a broad ecosystem of integrations for large organizations.

**Mission:** To enable enterprises to automate services and experiences with agentic AI, delivering self-service, faster resolutions, and empowered workforces through a secure, scalable AI platform.

## Products & Services

### [Aisera AI Agent Platform](https://aisera.com/platform/)
*Platform*
Enhance service experiences with autonomous AI agents across various enterprise functions.

- **Agent Composer** — Streamline Agent Creation
- **TRAPS Security** — Ensure Data Security
- **Aisera Unify** — Integrate Seamlessly
- **Hyperflows** — Facilitate Process Automation
- **Analytics & Insights** — Gain Valuable Insights
- **Integrations & Connectors** — Connect Effortlessly

### [Aisera Assistant](https://aisera.com/products/ai-assistant/)
*Product*
Boost productivity by enabling seamless task management and communication.

- **Omnichannel Support** — Engages on Any Channel
- **Knowledge Serving** — Delivers Instant Answers
- **Automated Task Management** — Frees Up User Time
- **Proactive Notifications** — Enhances User Engagement
- **Integration Flexibility** — Streamlines Operations
- **AI-Powered Insights** — Informs Decision Making

### [Aisera Agent Assist](https://aisera.com/products/assist/)
*Product*
Enhances support agents' efficiency with real-time insights and recommendations.

- **Agent-assisted Resolution** — Expedites Agent Issue Resolution
- **Right Knowledge Surface** — Provides Immediate Access to Relevant Information
- **Next-best-action Recommendations** — Enhances Decision-Making Speed
- **Auto-case Summarization** — Saves Time in Case Management
- **Seamless Integration Within SaaS Apps** — Ensures Efficient Workflow

### [AI for IT service desk](https://aisera.com/products/ai-service-desk/)
*Product*
Automate IT support to enhance agent productivity and user experience.

- **Autonomous IT Agents** — Automates Routine Tasks
- **Agent Assist Guided Resolutions** — Provides Quick Resolutions
- **Self-Service IT Automation** — Enables 24/7 Support
- **Proactive Incident Detection** — Reduces Downtime
- **Analytics & Insights** — Enhances Decision-Making
- **Integration with Existing Tools** — Streamlines Workflow

### [AI for IT operations (AIOps)](https://aisera.com/products/aiops/)
*Product*
Minimize downtime and reduce operational costs with proactive automation from AIOps.

- **Automated Root-Cause Detection** — Identify Causes Quickly
- **Proactive Incident Detection** — Detect Issues Early
- **Real-Time Agentic Assistance** — Enhance IT Operations
- **Automated Impact Analysis** — Streamline Root Cause Analysis
- **Change Risk Advisory** — Manage Change Risks Effectively
- **Incident Clustering** — Reduce Alert Noise

### [AI Discovery](https://aisera.com/products/ai-discovery/)
*Product*
Streamline IT asset management and improve security with AI Discovery's capability for dynamic mapping and tracking.

- **Configuration Item Discovery** — Identify Configuration Items Automatically
- **Security Posture Preservation** — Maintain Security While Discovering
- **Dynamic CMDB and Probabilistic Service Maps** — Build Dynamic Service Maps
- **Automated AI Discovery** — Automatically Discover Assets
- **Ephemeral Resource Tracking** — Track Transient Cloud Resources
- **Unified Configuration View** — Consolidate Configuration Items

### [Gen AI for Manufacturing](https://aisera.com/solutions/gen-ai-for-manufacturing/)
*Solution*
Optimize manufacturing processes through AI-driven automation and personalized support.

- **Domain-Specific LLMs** — Enhances Response Accuracy
- **Document and Report Summarization** — Increases Information Accessibility
- **Predictive Maintenance** — Reduces Downtime
- **AI Auto-Tagging** — Streamlines Incident Management
- **Persona-Based Co-Pilot** — Provides Role-Specific Assistance
- **Automated Training Workflows** — Enhances Employee Training

### [Gen AI for Media](https://aisera.com/solutions/gen-ai-for-media/)
*Solution*
Enhance customer engagement and streamline operations in the media industry with innovative AI solutions.

- **24/7 Omnichannel Support** — Resolve Inquiries Anytime
- **Intelligent Customer Insights** — Gain Actionable Insights
- **Personalized Experiences** — Boost Engagement
- **Simplified Customer Feedback** — Streamline Feedback Collection

### [Gen AI for Pharma](https://aisera.com/solutions/gen-ai-for-pharma/)
*Solution*
Transform patient care and staff support in pharma with advanced AI solutions.

- **Clinical Support** — Empower Healthcare Staff
- **Appointment Scheduling and Reminders** — Streamline Appointment Management
- **Patient Care Management** — Facilitate Patient Support
- **Customer Feedback Management** — Enhance Patient Engagement
- **Patient Financial Aid Assistance** — Simplify Financial Processes
- **Technical Support Inquiries** — Speed Up Technical Resolutions

### [Gen AI for Telecom](https://aisera.com/solutions/gen-ai-for-telecom/)
*Solution*
Enhance customer interactions with AI-driven self-service and personalized support.

- **AI-Powered Contact Center** — Deliver Intuitive Call Center Experience
- **Personalized Experiences** — Enhance Customer Engagement
- **Automated Self-Service 24/7** — Provide Round-the-Clock Assistance
- **Customer Insights** — Understand Customer Behavior

### [Gen AI for Hi-Tech](https://aisera.com/solutions/gen-ai-for-hi-tech/)
*Solution*
Transform user experiences through enhanced automation and intelligent support.

- **24/7 Virtual Assistants** — Automate Support Anytime
- **Proactive Issue Resolution** — Prevent Downtime
- **Omnichannel Support** — Support Across All Channels
- **Workflow Automation** — Optimize Operations
- **Personalized Experiences** — Tailor Interactions

### [AiseraPlay](https://play.aisera.cloud)
*Product*
Experience a unified AI platform that empowers automation and enhances service delivery.

- **Security and Compliance** — Protect Sensitive Information
- **Multi-Channel Support** — Engage Across All Channels
- **Real-Time Data Sync** — Sync Data Instantly
- **Live Demos** — Experience Live Agent Interactions
- **Custom Agent Creation** — Build Unique Agents

## Market Segments

- **AIOps**: AI-driven capabilities to predict, detect, cluster, and remediate IT performance incidents and change risks to minimize downtime and alert noise.
- **CMDB discovery and service mapping**: Automated discovery and continuous mapping of applications, devices, cloud resources, and their relationships to maintain an accurate configuration management database and probabilistic service maps.
- **IT service management automation**: Automation of IT service desk workflows including self-service, proactive detection, automated ticket resolution, and agent assist to reduce ticket volume and improve employee experience.
- **Contact center AI and customer service automation**: Capabilities for omnichannel virtual assistants, AI voice bots, self-service automation, and customer insights to scale customer service and contact center operations.
- **AI agent orchestration**: Orchestration and composition of domain-specific AI agents, connectors, and automated workflows to create agentic experiences across enterprise functions.
- **Industry vertical generative AI**: Domain-specific generative AI and copilots tailored to vertical workflows such as manufacturing, pharma, media, telecom, and hi‑tech for automation, personalization, and compliance.