# 8x8
*Also known as 8x8*

- Website: https://www.8x8.com
- Agent profile: https://directory.haycion.ai/agents/8x8-com

> 8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.

8x8 is a global platform that connects employees and customers on a single, AI-enabled system. The company describes itself as empowering workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter, and positions its platform as powering modern customer experience. With a focus on enabling collaboration and unified communications across teams and touchpoints, 8x8 serves organizations of all sizes seeking to simplify operations and deliver better customer outcomes through an integrated platform.

**Mission:** One platform for every conversation.

## Products & Services

### [8x8 Contact Center](https://www.8x8.com/products/contact-center)
*Product*
Boosts Efficiency and Delightful Customer Experiences with AI-Driven Solutions.

- **AI in 8x8 Contact Center** — Streamline Operations
- **Agent Assist** — Enhance Agent Productivity
- **Omnichannel Routing** — Enable Seamless Support
- **Intuitive Workspaces** — Simplify Agent Workflows
- **Advanced Queue Management** — Optimize Customer Waiting Times

### [8x8 Work](https://www.8x8.com/products/unified-communications)
*Platform*
Streamline Communication With AI-Enabled Unified Platform

- **Global Reach** — Facilitate Global Connections
- **Meet** — Enhance Collaboration
- **Call** — Enable Voice Calling
- **Chat** — Consolidate Communications
- **Integrations with Microsoft Teams** — Supercharge Microsoft Teams
- **APIs for Custom Development** — Empower Developers

### [8x8 for Microsoft Teams](https://www.8x8.com/products/8x8-for-microsoft-teams)
*Product*
Enhance Microsoft Teams with 8x8's powerful communication and contact center tools.

- **Direct Routing** — Connect Seamlessly
- **Microsoft-certified Contact Center** — Ensure Compliance
- **Operator Connect** — Enable Seamless Calling

### [8x8 Engage](https://www.8x8.com/products/8x8-engage)
*Product*
Empowers customer-facing teams with AI-driven insights for enhanced support.

- **AI in 8x8 Engage** — Enhance Productivity
- **Advanced Queue Management** — Streamline Conversations
- **Omnichannel Routing** — Ensure Right Match
- **Team Leader Workspace** — Monitor Team Performance

### [8x8 Communications APIs](https://www.8x8.com/products/apis)
*Platform*
Enable seamless communication through a unified API platform.

- **High Volume SMS** — Send Messages Globally
- **Messaging** — Connect Across Channels
- **Voice** — Enable Voice Interactions
- **Video** — Facilitate Video Calls

## Market Segments

- **Contact center as a service (CCaaS)**: Capabilities to manage omnichannel customer interactions with intelligent routing, queue management, AI agent assist, and agent workspaces to improve service levels and agent productivity.
- **Communications platform (CPaaS)**: APIs and no-code CPaaS for high-volume SMS, messaging, voice, and video to enable customer outreach, notifications, and programmable communications.
- **Unified communications as a service (UCaaS)**: Integrated voice calling, video meetings, team chat, and global PSTN reach to support internal collaboration and external customer communications across distributed teams.
- **Microsoft Teams telephony and contact center integration**: Direct routing, Operator Connect, and Microsoft-certified contact center capabilities that extend Microsoft Teams with enterprise calling and integrated customer service.